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For more than 30 years, 1-800-Flowers' passion has been to help our customers connect and express themselves to the important people in their lives by providing the finest selection of beautiful flowers and arrangements, from roses to tulips to orchids to gerbera daisies, available for same day or next day delivery. You can also find plants, gift baskets, gourmet foods, and stuffed animals perfect for every occasion. |
1-800-Flowers.com
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Normally, our most helpful positive review would go here, but we don't have one yet. Maybe yours could be the first? |
Most Helpful Negative Review1 stars
BEWARE - Did Not Deliver Valentine's Day Flowers
I ordered flowers online on 02/11/11 to be sent to my daughter at work on Valentine's Day 2011. They were never delivered. I attempted to contact 1-800-Flowers customer service via telephone for several hours on Valentine's Day and continued to receive the message that "all customer service agents are busy, try your call again later." I was finally able to reach a customer service agent on 02/15 and was told they were unable to find a florist to fill my order, so they were never delivered. They should not take my order and my money if they cannot provide the service. I am very disappointed in this company and will never order flowers from them again!
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Most Recent Store Reviews for 1-800-Flowers.com
1 stars
Wilted and Late...
...then the customer service nightmare ensues. More than 90 minutes to get resolution on their 100% guarantee.
Never again. Avoid at all costs. Only way to get good service is from a local, independent florist.
Zero stars rating!
Never again. Avoid at all costs. Only way to get good service is from a local, independent florist.
Zero stars rating!
5 stars
gift of teddy bear
I sent my daughter this adorable teddy bear that said I LOVE YOU and she adored the present.
1 stars
Unreliable and poor customer service
I ordered flowers as a gift for Christmas for my mother, and 1-800FLOWERS claimed the flowers would arrive on Christmas Eve. I got an email confirmation of delivery, so I was pleased. I was NOT pleased to later find out that the flowers not not been delivered at all!
Customer service first offered me a $20 discount on a future order, and to "deliver" my original gift a few days later. I proposed an alternative of upgrading the original gift to make up for their ineptitude. They responded by cancelling the order altogether.
I presume this is their way of saying "we don't want your business, and we challenge you to share your poor experience with everyone."
Customer service first offered me a $20 discount on a future order, and to "deliver" my original gift a few days later. I proposed an alternative of upgrading the original gift to make up for their ineptitude. They responded by cancelling the order altogether.
I presume this is their way of saying "we don't want your business, and we challenge you to share your poor experience with everyone."
5 stars
True to pic
Reportedly, the recipient shared that the flower arrangement sent was not only beautiful but the feedback sounded identical to the picture I had ordered on online.
1 stars
Only delivered part of the order
I ordered the ultimate birthday bundle in bright colors. She got a white and pale pink cake made of flowers which was pretty, but not what I ordered. She got the chocolates and mylar balloon like she was supposed to, but they didn't deliver the 17" plush animal that was supposed to go with it. After calling customer service, they said the florist couldn't reach the driver and they would get the item out to her. Well, it's hours later and still no sign of the plush animal, nor of the gift certificate I was promised for my trouble.
5 stars
great flowers for the money
was very easy to order and flowers was del.that very day
5 stars
Always pleased with 1-800-Flowers
Great service. The flowers were exactly as I ordered. Beautiful and well priced. I also participate in their frequent customer plan, so between Fat Wallet & that I feel like I get tremendous value.
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