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Most Recent Store Reviews for Abe's of Maine
stay away if you can
ordered a TV a week ago, and stated its a free shipping, but 7days later call back asking for insurance surcharge... even thought the total price is still not bad, but this is NOT what I ordered for, free shipping = free shipping, not to call back a week later to ask for more.. will NEVER order from them again!
tv kit is junk
the hdmi and screen cleaner are junk
Abes of Maine
I dont know if 3 stars are deserved. They do not send out order or even process after you purchase on line. A sales rep calls and offers many additional products before completing order. I do not believe that this is legal or acceptable business practice. It was the best price and so long as I receive my product (which I havent, nor have I received a tracking number) I will be happy. Do not purchase expecting your product to be shipped immediately. Otherwise not too bad of an interaction.
They had an appliance I wanted for about 20% less than I could find it anywhere else, so I went ahead and ordered it from them. They upsold me on shipping, 'suggesting' I pay $30 more for premium service over the included free, which I did. Item was ordered on 9/21, they claimed to have shipped it on 10/23, but it was not delivered until 11/23 (with the 'premium' shipping I paid $30 more!). Product was cheap, but service is terrible.
Guaranteed product and Easy purchase at a competitive price
I bought a little Samsung camera from Abe's and it was shipped quickly with all the warranty information and when I was on vacation the camera somehow got squeezed or bumped in my purse and the screen got ruined. I called Samsung and they sent me a prepaid return label and emailed me the camera's status during its trip to the repair shop in California. I had it back in 3 days, good as new. I am just saying Abe's sells great products that back their products. Now I look for Samsung whenever I make a purchase.
Arrogant, unresponsive, and lied--will never buy from them again
I bought Canon 5d iii kit and found no warranty card. I otherwise would not bother but this is a big investment for us. So I called multiple times and left messages for the sales contact--never heard back. Then I tried to use their online chat but again not available. So I sent an email per their suggestion--never heard back. I finally got through on the phone and talked to a guy, who claimed to be the sales contact's manager. The guy lied several times about the missing warranty card. He first claim that Canon was going green and no longer printed the card. After I pressed him, he changed by saying it was Canon to be blamed since Abe's does not open the box. He then claimed that I can call canon and got verified with the S/N--another lie. Canon support guy (two actually) said they don't maintain such kind of database. The guy was extremely arrogant as well. When he was bragging about their reputation, I pointed out negative online reviews. He said they don't read nor care about those a few. The guy then went on by saying that the kit was so hot and I should just return it if I worried about the warranty card. I eventually decided to keep it because: 1. being confirmed later by Canon that it will be covered as long as it is purchased from authorized dealers; 2. the shutter number read 0.
5D Mark III
Great Services and recieved the product I ordered.
Good price on lens but try to up-sell with filters
My mom ordered a Sigma 50-200mm lens 3 days ago and they called her today with some BS story about how the UV filter that was ordered with it is no good and plastic and degrades image quality. So this being a xmas present for me, she wants to get something good so she agrees to get the 3 filter set the guy says is good for $99. She tells me about the call and I look on their website and that 3 filter set is $69, not to mention the super lens combo deal with the memory card, bag, lens cleaning stuff etc is like $72 more than the lens itself. Then I google the "plastic" UV filter model # and find out it is indeed glass, they just didn't want to sell a $13 filter when they could sucker some old lady for $99. So I call them up and they won't change the order for me so I have to have her call them and edit the order. So she tries to get it back to the original order and they're trying to charge her $6 more!! So she canceled the order (we'll see if this actually happens or they give some BS story about having already shipped it). So moral of the story, its going to be real slow shipping from Abe's of Maine because they need time to try to up-sell you some stuff you don't need for higher than it's listed on the website. That stuff must work on enough people where its worth all the canceled orders.
always going for upsales
Sent me an email after I placed my order telling me to call them. The email did not say why or even hint at reason. After I called I was put with the upsale for 'better' shipping, and each time I declined he dropped the price a bit, and gradually made the point that there is a high likelihood that my item will arrive damaged if I don't. Ridiculous.
Didn't mail promised coupons
I bought an LED TV from Abe's of Maine. It was advertised on their website that it would come with a free wall mount. Shortly after ordering, I got the (usual) upselling phone call that purpoted to "confirm my order" but was in fact clearly an attempt to sell expensive peripherals. Anyway, I was asked whether I intended to mount the TV on the wall. I said no, and they said if I declined the (free) wall mount, they would send me some promotional discount coupons instead -- I accepted this offer.
A few weeks later, my TV had arrived (no complaints on delivery of TV) but not the coupons. I called Abe's -- the support guy claimed to not know of the coupon offer and had to ask me what I was offered (though the coupons were explicitly printed on my invoice). He offered me a $100 restaurant gift card instead. I took the offer. This was maybe 3 months ago. It never came in the mail.
Ironically, if they had mailed me some coupons for the store, I definitely would have made more purchases there!
Abe's is still the same old pressure tactics store.
Abes of Main still condones and supports the mean-spirited and aggressive sales tactics they have for over 30 years. Challenging and patronizing callers is still the modus operandi. They also did the normal routine of saying "Yes it is in stock" even though the website shows it is on backorder. In fact, this was even verified by their own customer service representative today. They promised the employee would be reprimanded but that is just fantasy talk.
I last called them in 1985 to order a lens and hung up after the "you need a warranty and these accessories" pressure. Yesterday I tried them again (instead of using my normal reputable dealer) and it's almost as if it was the same guy from 26 years ago answering the phone.
Nothing changed except this time I hung up after the first insult and before he could start his sales pitch.
They like to call you.
I bought 1 DSLR, 2 Lens before and recently 1 netbook from them. For the DSLR, they called me, tell me 'there is a problem with the transaction' - I tell them, 'If there is a problem, I will just go ahead and cancel the order. They answer 'I will ship your order'. For the 2 lenses, they email me wanted me to call them, I reply their email saying the same thing, if there is a problem, just cancel the order and let me know. They ship the product.
Same thing with the netbook I order just yesterday. They call me on Black Friday! ask me to call a guy named Alfred. OK, I called. He wants my name and my phone number, I told him 'You are the one who called me, you should have my number and my name, and what is this about?' He said 'There is something I need to verify on your order'. I just told him 'If there is a problem, I will go ahead and cancel my order and buy it elsewhere'. He replied 'OK, I will ship your order right away'.
So, they like to call you, email you, etc. I don't understand why they want to do that -- this action is apparently doing no good to their reputation. Maybe they were force to do that by the owner, I don't know. For me this is just a stupid move to ruin their online reputation.
But so far the product they send me (1 DSLR, 2 lenses) are good. I will see if the netbook is good, else I will just never buy from them again.
Horrendous Service & Return Service
You e-mail me them and they don't reply back to you. You call their office and the office is close half of the week. They have the worst return policy that I have ever experienced. First, you have to call (since there are no e-mail replys) to get a return number. You have to write this return number on the original box. Then, you have to put this in a new shipping box. Otherwise, they will refuse. Finally, you have to pay shipping yourself. I've been shopping online for a long time. I would never order from them and I advise this on every body else. Please Please stay away from this store.
I've bought a couple of DSLR lenses from Abe's and couldn't be happier. Good prices, fast shipping, and no hassles whatsoever. Can't comment on customer service since I haven't had a need to contact them.
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