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Most Helpful Positive Review

5 stars

~*~In a Small Town It's True "Ace is the Place"~*~

by onebabykitty on May 30th, 2011
I can only share about an Ace in a small(12,500 pop.)town,although I have been in others. I find employees friendly, helpful, & have at least some general knowledge of most all they offer. If they cannot help, they are quick to get someone who can. The stores are clean, well lighted, organized, have a good variety and frequent sales. I have used some of the "Ace" brand products and have been pleased. I actually enjoy shopping there. Oh, CS has always been good when needed.
Happy Shopping,
onebabykitty

Normally, our most helpful negative review would go here, but we don't have one yet. Maybe yours could be the first?

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Most Recent Store Reviews for Ace Hardware

1 stars

do not use their online purchase

by xy88 on June 9th, 2014
The acehardware.com and their B&M store are two different systems. Therefore, when you order something online and want to pick it up at a local store, the item will be shipped from acehardware.com, regardless if it is in stock in the local store or not.

In addition, The representative on the phone told me if you want to cancel an online order, it has to be made within one hour after the purchase (I called them about two hours after the purchase since I found the item I want in the local ACE store). Otherwise, there will be no way to cancel it. Not to pick it up will not be an option. If you choose to do so, you will still be charged. The only choice will be that you go to the store and pick it up, and then return it. According to the return policy, you will only get store credit instead of refund.

I will recommend you read this before you make a purchase on acehardware.com, their policy is obviously quite different compared to most online stores.
1 stars

ACE Hardware just cancelled my order without notice

by bpcnguyen on December 3rd, 2013
I ordered the plastic folding chairs and haven't heard anything after one week. I called and they said the items have been cancelled because they don't have in stocks.
The funny things is they still sell those chair online but higher price.
5 stars

Great Store, Great Staff

by mjfmook on October 9th, 2013
The staff at this store called to tell me when my order was ready for pick-up. The order was at the counter when I arrived. The staff was great and I was so glad I didn't order from my local Ace Store.
5 stars

ace hdwe

by rmoczulski on June 7th, 2013
the item was priced very well, easy to order on the site and just as easy to pickup at their store. very comfortable transaction.
4 stars

Ace is Great...

by ForestLass on February 2nd, 2012
Product was a piece of junk.

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