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Most Recent Store Reviews for Aeropostale
Aeropostale does NOT care about its customers
I placed my order and on the preview screen everything looked good. When I got to the end of placing my order it took off a sweatshirt I had on there saying it was no longer available. I still would like a sweatshirt but would like the free shipping and discount I was being given on my original order. Aeropostale would not accommodate this request, which I thought was reasonable. After 3 customer service attempts, 2 via email and 1 via phone, I was finally offered the deal of the sweatshirt at full price with free shipping. If I wanted to do that, I simply would have placed a second order. I ordered it to begin with in order to get the deal that was being offered. My kids will be sporting Hollister and American Eagle from now on.
Helpful for shopping
I ordered a couple of hoodies for my daughter. They were on clearance, so great prices, not to mention they were at our house in only 3 days! I'll definately order from Aeropostale, again.
excellent customer service
We ordered online and received a shirt with a small hole. I called CS and they promptly sent out a replacement and also provided us with a free return label
to send back the defective one.
I was very pleased with how this problem was handled.
We will definitely order from Aeropostale again.
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