Balsam HillŽ is committed to creating the world's finest artisan Christmas trees, wreaths, and garlands. Backed by the Good Housekeeping Seal, Balsam HillŽ lifelike artificial Christmas trees are designed to reflect all the beauty of natural trees. Our three Signature Collections feature luxurious, ultra-realistic True NeedleŽ trees that mimic trees from various US regions. Our Classics Collection showcases beautiful, traditional holiday favorites.
Normally, our most helpful positive review would go here, but we don't have one yet. Maybe yours could be the first?
Most Helpful Negative Review
Balsam Hill - Poor quality Christmas trees & bad customer service
by balsamhillsucks on December 21st, 2010
This is a nightmare of a company to deal with. I have personal experience of buying a 12' tree from Balsam Hill at a cost of around $2000. The biggest mistake I made last year. Once you have bought your Christmas tree from them it all goes downhill from then on. Lights burn out and whole sections stop working. They have very little technical support and customer service is there just to blow you out. That's if you are lucky enough to speak to anyone. They always seem to have some kind of excuse and are happy to tell you that you will get a call-back. You never do. The light bulbs on their trees are unique to them so when you get a problem you have to try (and 'try' is the key word) to get replacements. That doesn't happen. If you attempt a credit card chargeback they place your file on an internal blacklist because they moke note about everything. They have the nerve to say their customer's are rude, when that is not true. Balsam Hill is a shady outfit. The internet is full of negative reviews about this company. Just go Google the words "Balsam Hill Complaint" and you will see dozens of complaints. The Better Business Bureau has them listed with over 50 recent complaints. Even the Facebook page of Balsam Hill is full of unhappy customers (until they delete the comments). My advice is to stay away from Balsam Hill and their web site www.balsamhill.com because their products are nothing but trouble. One of their customers has even built a web site about them warning others to stay away. It is www.balsamhillsucks.com
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