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The Build.com Network of Home Improvement Stores consists of FaucetDirect.com, LightingDirect.com, HandleSets.com, VentingDirect.com, VentingPipe.com and PullsDirect.com. The Build.com Stores are your online source to home improvement products such as faucets and plumbing fixtures, lighting, door hardware, heating/venting and much more. Build.com offers the best value by providing our customers with the convenience of shopping from home, better selection, security, quality content and unsurpassed customer service.

Build.com
Coupons Plus 2.0% Cash Back

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Normally, our most helpful positive review would go here, but we don't have one yet. Maybe yours could be the first?

Most Helpful Negative Review

1 stars

They did not pay FatWallet cash back.

by johnhnhn on April 8th, 2013
They did not pay FatWallet cash back. This was the only reason that I bought from them (based on price alone). I will not be shopping with then through FatWallet again.
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Most Recent Store Reviews for Build.com

1 stars

Their word means nothing.

by woodysgood1 on July 4th, 2013
"I ordered through Ebay. Build.com offered a FOUR PACK of Shop Vac right angle brush nozzles for only $20. Obviously an ad writing mistake because other Ebay sellers were asking as much as $27 for a single nozzle. I ordered one four pack, (their ad said more than 10 available),and paid via Pay Pal. It is a month later and I have not received my order although the order shows as shipped on Ebay which is a lie. I wrote a complaint email to build.com. I have since received two emails from build.com. The first email was to advise that they would be shipping on July 1st. The second email from this company said they would be shipping on July 10th.
I then filed a complaint with build.com through Ebay as follows:

"I see you have extended the shipping date for my FOUR Shop-Vac 906-79 N/A Right Angle Brush Accessory's again. This time by 10 days. I also see you have another ad on Ebay for the same item at a much higher price and you ad shows "more than ten available". Why don't you send me four out of those ten available, take your loss and keep your credibility. You probably buy these in bulk from China for fifty cents each anyway. Are you holding back on shipping to the other buyers that bought off this ad as well? It was your mistake so ship my items please. I am the kind of person who would have been willing to work with you to solve your little advertising error problem if you hadn't been messing me around and not shipping what I paid for for extra weeks now. I still want these "items".

That is about it regarding the character and ethics for build.com."
5 stars

Great service!

by tracylu002 on July 3rd, 2013
Great service! I returned some purchase and the process was very smooth and happy! Will high recommend to peoele
5 stars

Build.com / Lightingdirect.com -- 100% satisfaction.

by cjsandilla on February 24th, 2013
I have placed several orders with build.com stores. They carry a lot of high-end brands and more quality product options than the local box stores. Only once did I receive a damage product - light fixture glass was delivered cracked. They offered to accept a return or send new glass. I accepted new glass. - It is especially nice that they carry large items, and the freight carriers deliver to your door. No need to worry about how you are going to get large items home. - Delivery is fast. Customer service is courteous and knowledgeable. Thanks Build.com. ~~CJS

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