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Carparts.com is an online automotive parts and accessories company.

CarParts.com
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Normally, our most helpful positive review would go here, but we don't have one yet. Maybe yours could be the first?

Most Helpful Negative Review

1 stars

Told me they'd honor coupon code, went back on it, and then made it difficult to cancel order

by kungfujoe on February 13th, 2011
A coupon code for free shipping was on FatWallet's partner page. When I went to make my purchase, I saw no place to enter a coupon code, so I entered live chat. The customer service representative asked me for the coupon code, and after I gave it to her, she said to go ahead and place the order, and then give her the order number. AFTER I did, she said the code was not valid. When I complained and asked her to cancel my order, she exited chat! Two other reps entered and exited chat. Apparently they had technical problems starting at exactly the moment I asked for an order cancellation. I had to call them on the phone to cancel the order. The representative on the phone was polite and canceled my order immediately. (I subsequently verified that the order could not be found in their tracking system).

I wasted 45 minutes to save a buck or two, and ended out with nothing. In the end, I ordered the items from Amazon in about 30 seconds flat.

I'm very disappointed in CarParts.com and their customer service.
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Most Recent Store Reviews for CarParts.com

5 stars

CUSTOMER SERVICE

by JOHNLINDA530 on November 8th, 2010
I RECEIVED AN EMAIL FROM THEIR CUSTOMER SERVICE TO CALL THEM WITH ADDITIONAL INFO. WHEN I CALLED THEM AT THE # THEY GAVE I WAS PUT ON HOLD SO LONG,SINCE I'M 69 YEARS OLD (I WAS ONLY 68 WHEN I WAS PUT ON HOLD)I WAS NOT SURE I WAS GOING TO LIVE LONG ENOUGH TO INSTALL THE PARTS I HAD ORDERED. ONCE MY CALL WAS ANSWERED THE TRANSACTION WAS HANDLED VERY PLEASENTLY.

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