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More cars. More locations. More value. CarRentals.com works directly with many car vendors to offer value priced car rentals at over 15,000 locations. CarRentals offers one-way car rentals, as well as off-airport and on-airport locations.

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Most Recent Store Reviews for CarRentals.com

1 stars

NEVER use CarRentals.com

by rmichaelk on December 17th, 2013
I wish I could give CarRentals.com zero stars, as this was just a terrible experience.

It all started with the reservation. I reserved my car through CarRentals.com to get a good deal. The process was a bit much, but I've had worse. As I was completing the reservation, I distinctly read that this location may accept debit cards. (hint: this comes up later.)

I selected enterprise as I'm familiar with them so I could rent a car and take a trip to Wisconsin for a business meeting while we were on vacation in Chicago for the holidays.

I arrived at Enterprise to pick up my car only to find out that they would not take my debit card. Yes, I am well aware their site says, "may". If they won't take a debit card, it should be "will not".

I could have brought one if I had known, but I prefer to not carry as I only use my credit card in emergencies.

Enterprise lied TWICE about trying to contact me about not accepting debit cards for people who live out of state, first saying they tried to call me and left a message, but then admitted they did not have my full phone number (even though I gave it) and then admitted they really did not. Then they lied about emailing me about the credit card issue.

So now I have to wait for an hour while my wife bundles up our two kids and drives back to bring my card.

And I'm late... Thanks.

This was all avoidable. If they could not contact me - admit it. If there was an issue, so some empathy. They did neither. I'll use enterprise again, but not this location.

You shouldn't either.

So I contact CarRentals.com to let them know about the issue. I wasn't happy, but having worked from companies like this I know it's good to hear if there is a problem that can be solved, especially since it was CarRentals.com that I used for the reservation.

Mind you, I asked for nothing. This was just an, "I'm not happy at all, but you should be aware of this" type email.

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A little over an hour later I get a response that left me speechless:

"CarRentals.com would like to take this opportunity to thank you for taking the time to email us with your comments. We continue to strive to meet or exceed our customers' travel expectations and if one of our affiliates does not fulfill their obligation to you, then we appreciate being made aware of their shortcomings.

We would have been happy to find out their policy re: debit cards if you had requested that we ask for you.

Our FAQ section states:

How can I pay for my car rental booking on CarRentals?

The total rental charges will be billed to the rental car vendor when you pick up the car. Please keep in mind that every car vendor we service accepts credit cards as a payment. What about debit cards? That depends on the car vendor, exact location, your age and whether you have proof of a round trip ticket. If you already have a reservation with us, it is easy for us to assist you. If you do not have a reservation, you must provide us with ALL the details (car vendor, car type, pick up location, if over 25 years old, and whether you are a local renter or not) and we can help. After you make a reservation, you will be given the toll-free number for the vendor and if you prefer, you can contact the car vendor yourself directly. They can easily supply you with accepted payment information. Please note that cash, pre-paid cards and gift cards are not accepted.

We hope that the next time you wish to rent a car you give one of our other vendor the opportunity to give you the excellent service you deserve."

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Did you get that second paragraph? "We would have been happy to find out their policy re: debit cards if you had requested that we ask for you."

Are. You. Kidding. Me?

That's their job. It's their job to know and they dropped the ball. Here is my response to this:

"Actually, I just won't use your service again.

The second paragraph of your template, "We would have been happy to find out their policy re: debit cards if you had requested that we ask for you" is ridiculous. Your PAGE stated they may accept debit cards.

I should not have had to ask.

I'm done."

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Six minutes later their support team emails back:

"With all due respect, you should have asked because it said "may.""

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With all due respect? Here was my final comment to CarRentals.com:

"I would like to thank you for the response, however ill conceived your last response may be. It was illuminating. Many online companies pride themselves on customer service. I know it can be difficult sometimes receiving emails from angry customers.

I recall that I used to feel that way sometimes. I wanted to send a quick one or two sentence response to an angry customer in an effort to one-up their frustrated response. It's akin to dropping the mic and saying, "BAM! I'm out!"

In reality you provide additional fodder, do nothing to solve the customer's initial problem and instead steel their resolve to make their experience known to others.

It used to be said that, on average, a satisfied customer will tell 3 people while an unsatisfied customer will tell 7. Unfortunately, social media popped up and transformed that.

But enough of this back and forth. I stand by my original complaint, as well as my second. I'll just add this to the online reviews and no longer use your service.

Merry Christmas."

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I will NEVER use this company again. Don't hide. Don't be snide. Do your job.
1 stars

Bait and Swtich Scam!

by jhoube on May 21st, 2013
I just had a costly, bad experience on two rentals with National Car rental and CarRentals.com for rentals in Nice, France. I was charged nearly double what was quoted in my contracts on both rentals. Neither agency has refunded the overcharges or offered to do so although National has admitted their error. It's a "bait and switch" scam. Don't rent through them!

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