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Compact Appliance
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Most Helpful Positive Review

5 stars

Very good customer service

by glickta on October 13th, 2013
I did read the previous review about checking for damage. The A/C I bought was damaged. I immediately called and spoke to Bobby. He was very helpful and followed through with his emails. When I was explaining the return to my husband, I said as soon as we dropped it off to be shipped, we were to email Bobby and he would ship another one out. But then I thought that didn't sound right, but I sent an email when we shipped it and there was already a "You're item has been shipped." Their price for the A/C was the lowest I found, plus cashback is always a bonus.

Most Helpful Negative Review

1 stars

Well, not so hot

by boarshead on August 12th, 2013
So, this place has great prices on many products. I'm doing a major remodel of my kitchen. I ordered a wine/beer refrigerator, but it was my fault I didn't pay attention--the one I ordered was not meant to be built in. I went to return it, which they were happy to oblige so long as I paid for the return shipping (another note on returns will follow this paragraph). I said okay, took it to FedEx and discovered it would cost me $165 to mail it back. I only paid $300 for the refrigerator, so I decided just to keep it and put it in my office.

A NOTE ABOUT RETURNS: I got free shipping from them--which was very nice; however, with the return, they initially said that I had to reimburse them for the original shipping price, too. I couldn't believe my ears--I didn't find and can't find any notice of this policy on their site. Fortunately, it didn't come to that because they waived that requirement as I bought another fridge that should be built in.

So, 2nd fridge--very nice one--usually about $1200, I got for $799 with free shipping. It arrived quickly. I put it in the garage and waited till we needed it during the remodel. The company has a 60 day no hassle return policy, so when I opened the box I discovered that the entire back of the fridge and support for the motor has been bent--clearly from the shipper dropping it on the back edge.

I called the company to ask to return it because of damage, but they told me I couldn't--the return policy for damage was 48 hours after delivery! They said on the phone that their site made this very clear. When I went looking for it, the site does say it, but there is NO WAY a customer would know to look for that policy about damage, especially since splashed everywhere is their "satisfaction guaranteed."

So, I'm stuck with this dented fridge. Fortunately, it works and the damaged part will be with the built in section of the new kitchen, so it won't look horrible.

Great products, great prices, great FREE delivery, but numerous caveats. Buyer beware.
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Most Recent Store Reviews for Compact Appliance

1 stars

Their attitude towards problems with my $600 purchase was whatever

by peterwilliam on November 5th, 2013
Bought a 600 air purifier (Rabbit) and upon arrival I set it up according to provided instructions. The unit put forth a sickening plastic chemical smell that made me sick. Gave me a headache. Terrible. I called Compact Appliance. They said this sounded like buyers remorse and I could pay to send it back but they would charge me 15 percent or 75 dollars for their trouble.

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