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Most Recent Store Reviews for Eastbay
I was promised a refund of return shipping fees from Australia to USA, which are considerable, as I had to exchange a pair of shoes that were too small. Even though this is against EastBay policy, due to their "Fit Promise" they said they would make an exception in my case. The catch was that I first had to ship the shoes back and then call back to request a refund once the shoes were received by EastBay. They did send me the larger shoes back for free, however when it came to me claiming the return shipping fees, they threw the rule book right at me and pretended the refund promise was never made and they had no record of that conversation in their system. Sure, I shouldn't have been so naive to trust the customer service rep at his word and I should have requested something in writing. I guess I thought EastBay is a large, seemingly reputable company so you wouldn't expect them to make promises they cannot keep. Lesson learnt: don't call customer service, rather do everything via email - that way at least you have a written trail. Better yet: just don't do business with dishonest companies such as EastBay.
Eastbay is one of the best places to go for online shopping.
I'm getting ready to run my first 10k and wanted a new pair of running shoes to celebrate the event. I fell in love with the new crazy colored Asics Shoes that are popular right now, but they are way overpriced. I resolved that I would not be able to get my shoes, but by chance I came across Eastbay through Fatwallet and not only did they have the shoes that I've been wanting, but they are currently having an awesome sale on running shoes! I was able to get the ASICS® GEL-Noosa Tri 8 Womens Running Shoes at only $89 bucks! ($125 to $200 elsewhere). And I even found a $15.00 coupon that I was allowed to use! These shoes have really good reviews, so I can't wait to try them out. I love a great deal and I feel like I more than succeeded by saving tons of money and even getting money back on our Fatwallet account. Thank you Fatwallet!!
Awesome Online Store
I love their products & great customer services.
Easy to find on there site, they had it in stock, always a plus!
Clothing for my 20 year old
My extremely picky youngest son searched high and low for his favorite sweatpants (Nike Classic Fleece open hem pants with college logos) and found them only at Eastbay. I ordered 3 pairs for Christmas gifts (along with 2 shirts). The $25 off $100 code worked and I received my order without a hitch 6 days later. Of course, they ran a free shipping promotion right after I ordered (I paid $15.95 for shipping)but it appears the $25 off promo is over.
Not a Bad Shoe
Own 3 pair of New Balance all 11.5 these were too short need to return at $ 7.00
restocking and shipping fee. Width felt good.
its a great store for me for the fact that i love shoes and they usually have every new shoe thats come out....plus the do not charge tax in my state where other sites will and u get 6% cash back every time....
Eastbay sent me the wrong item, so they said were going to send the correct item. After a week of waiting and multiple phone calls to customer service, I was told a manager was going to look into the order and contact me. The order was cancelled - without any notification from a manager or an email - because the item had sold out during the week I was waiting for the replacement item to be shipped.
Eastbay has the best deals and variety for athletic wear. I haven't found a brick and mortar store that can compare.
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