FTD.com
Coupons Plus 14.0% Cash Back

I placed an order on FTD.com through the offer of a Free $25 Restaurant.com gift certificate with any order (the offer was at the top of each page when I place my order). After I placed the order, there wasn't reference to a code or even how I would go about redeeming my $25 Restaurant.com gift card on my order confirmation page. I called FTD customer service and was told I would have to call Restaurant.com and provide them with my order number to receive the gift certificate. I then called Restaurant.com and was told they did not know what I was refering to and that FTD would have to provide a 10 digit certificate code in order to receive the gift certificate. I called FTD back and the girl I spoke to was not only very hard to understand, but she left me on hold for 25 minutes until I finally hung up. I then called back and canceled my order. I'm just hoping to receive a refund, in up to 10 business days! Unfortunately I paid through my bank account and can't just call the credit card company and cancel the payment. I will never order from FTD again. Their customer service is not in the U.S. and is unacceptable. Terrible experience, just terrible.

I purchased a bouquet (the deluxe version for this style) and was amazed and how few flowers were actually delivered. I could have gotten a much better quality bouquet for half the price at a grocery store. These guys are supposed to be professional florists for goodness sake!

Avoid these jokers.

Their “7 Day Satisfaction Guarantee“ policy is deceptive. They claim:
“If you are not satisfied with the freshness of your flowers, please contact us within that time period and we will replace your item or refund your money.”

Flowers arrived almost faded. I contacted them within the time frame and they cared to reply well after 7 days. No word on replacing the item or refunding the money.

I would avoid this company if your flowers want to send a different message than “you are old, faded, I would certainly date you ten years from now, get some make-up on, even these spent roses look better than your face”. Grim!

Look elsewhere and allow this business to R.I.P., even send them a sympathy bouquet from a different online florist.

The site uses deceptive pricing practices and refuses to respond to e-mails inquiring about the extra charged.

I ordered flowers for Valentines day using a Groupon coupon. On the site, during checkout, it clearly said that I was going to be charged a total of $15.45. When I checked my credit card statement and subsequent e-mail invoice from FTD, I was charged over $40 for it! I e-mailed them with screenshots of the purchase (I had them because of the negative reviews I saw on fatwallet) without any luck. I ended up calling and was told reluctantly that they would look into it. A few days later, Groupon e-mail all their customers saying that they were getting many complaints about FTD and that they would pressure them to honoring the discounts. A week later, I was given a refund, showing my final charge was $24.13. Which is still $10 short of what the page had told me! It's been three weeks and three e-mails later without any response. Groupon definitely went above and beyond for their customers, but FTD is a horrible retailer that I won't ever be using again.

I was also told by the recipient of the delivery that the flowers were not of good quality, small, and wilted sooner than other flowers they received.

Ordered flowers on a non-holiday, a few days in advance - and they were delivered!
On-time, fresh and gorgeous, to the right location.

Flowers were sent by FedEx, notifications were emailed on time.
Surprising, huh?

Ordered flowers 1 o'clock in the afternoon for same day delivery. Same day delivery has to be placed by 2 o'clock. Hear nothing from them. Get home about six and have message on answering machine in some bad english stating to call them back. This call came in at 4 o'clock. Called them back, had no idea what was going on, finally told me flowers were not delivered, maybe delivery man left for day or ummmm something else might have been wrong. Told them to cancel order. Something told me to check the next day. Called again, they don't know what is going on. When they figure it out, ask me if they should deliver them today. Said NO, cancel my order. Totally incompetent.

FTD cheerfully took my order for the next day delivery of a large bouquet of roses. I received an email confirmation that my order is being processed. So far so good, right? It was just the my order HAS NEVER ARRIVED because "FTD did not have a florist in my area to fulfill my request" (it took them 3(!) days to figure that one out and send me an email saying that). When I called customer service next day after I placed my order the customer rep assured me that "my flowers were on their way right now" (lie) and they would cancel my order "if the flowers did not get there" (they did refund my money... eventually - after I called my credit card company). I have never received such poor service and encountered such incompetent reps and amount of lies from any company - national or otherwise. I would strongly suggest to avoid FTD and call a reputable local florist directly... or try your luck with other national florist companies - just not FTD.