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Most Recent Store Reviews for FTD
Very good selection and very user friendly
Horrible! Arrangements Look Nothing Like Website
FTD is a ripoff. They use bait and switch. I have ordered several arrangements over the years and they never look like the pictures on website and they use "substituion" as excuse. This last mothers day I ordered the Premium Deep Emotions bouquet for my mothers day. It was supposed to be bright pink & peach roses, spray roses, berries and lily grass - beautifully arranged. The mess that came was pale pink roses with one dozen pale pink carnations - no lily grass at all. The "florist" they used to put together this masterpiece was Stop & Shop - a supermarket! Never Again!
Bought the $40 for $20 Groupon to buy gifts for Mother's Day but they refuse to honor it. Don't know why.... could be because I used a Cashback site????? They don't make it clear.
I am never gonna try and do business with this place ever again!
FTD SUCKS. They sold a groupon for $40 for $20, but then they charge a $19.99 shipping fee, and you can't even use the groupon with special discounts/offers they have online (which you can't even opt out of), for example if the bouquet is on sale. So basically their coupon codes and groupon offers are only valid on select items that aren't on sale, and you'll always have to pay 20$ extra for shipping. Most other flower companies offered free shipping for Mother's Day.
FTD also usually has some of the most expensive bouquets, and their flowers are not that particular/special looking based on what my mother has told me when I send her flowers from various companies.
expensive and groupon did not work for me
I tried to use a groupon $20 for $40 with this site and none of the things I could do ended up allowing me to purchase anything, making it useless. It was a waste of time trying to order anything using their interface, and delivery is actually way more expensive than needs to be. I asked for my money back.
Worse Company to do business with (Research Online Reviews and See)
I agree with everyone here! Wish I had read the reviews first before trying to extend my business with these morons. To be brief and to-the-point -- Ordered a +$100 arrangement for my wife on Valentine's Day. On hold for 48mins (cell phone kept track) to make a quick change. Requested for change confirmation and was insisted by the representative that the confirmation number is being processed and delivery is on schedule. Surely enough.. Valentine's Day came and went. NO FRICKEN DELIVERY = NO FLOWERS FOR MY WIFE. Called back, got the usual runaround after 36mins wait again. Requested for a Supervisor... she gave me the typical BS answer and couldn't really answer my question. Nonetheless, a nightmare experience and would NEVER do business with http://FTD.com again. I wish nothing but failure and bankruptcy to this business.
No 7 day guarantee
They plaster their website with 7 day guarantee but that's pretend. I love the smell of rotting valentine's day roses that never opened.
Garbage in the mail.
I ordered a super pricey flower arrangement for my wife. She received an arrangement that a 4 year old could have made. I should have known better. The garbage can is too nice for these flowers...
Service fee half the price of the product
Scam, wtf, I don't understand how this is even possible. FW should remove this merchant from all sales.
Price changes with the FW link
I was just about to buy some flowers for a funeral - I found a nice wreath. My GF was browsing from her own computer (not through a FW link) and the prices were different. The difference was greater than the cash back percent too! I logged out, logged in to FTD directly and the price was the lower one. Went through FW and sure enough, it went up again.
TERRIBLE CUSTOMER SERVICE - NOT IN U.S.!!!
I placed an order on FTD.com through the offer of a Free $25 Restaurant.com gift certificate with any order (the offer was at the top of each page when I place my order). After I placed the order, there wasn't reference to a code or even how I would go about redeeming my $25 Restaurant.com gift card on my order confirmation page. I called FTD customer service and was told I would have to call Restaurant.com and provide them with my order number to receive the gift certificate. I then called Restaurant.com and was told they did not know what I was refering to and that FTD would have to provide a 10 digit certificate code in order to receive the gift certificate. I called FTD back and the girl I spoke to was not only very hard to understand, but she left me on hold for 25 minutes until I finally hung up. I then called back and canceled my order. I'm just hoping to receive a refund, in up to 10 business days! Unfortunately I paid through my bank account and can't just call the credit card company and cancel the payment. I will never order from FTD again. Their customer service is not in the U.S. and is unacceptable. Terrible experience, just terrible.
overpriced, by far for what you get
I purchased a bouquet (the deluxe version for this style) and was amazed and how few flowers were actually delivered. I could have gotten a much better quality bouquet for half the price at a grocery store. These guys are supposed to be professional florists for goodness sake!
Avoid these jokers.
Avoid these jokers.
Their “7 Day Satisfaction Guarantee“ policy is deceptive. They claim:
“If you are not satisfied with the freshness of your flowers, please contact us within that time period and we will replace your item or refund your money.”
Flowers arrived almost faded. I contacted them within the time frame and they cared to reply well after 7 days. No word on replacing the item or refunding the money.
I would avoid this company if your flowers want to send a different message than “you are old, faded, I would certainly date you ten years from now, get some make-up on, even these spent roses look better than your face”. Grim!
Look elsewhere and allow this business to R.I.P., even send them a sympathy bouquet from a different online florist.
Never ordering again.
The site uses deceptive pricing practices and refuses to respond to e-mails inquiring about the extra charged.
I ordered flowers for Valentines day using a Groupon coupon. On the site, during checkout, it clearly said that I was going to be charged a total of $15.45. When I checked my credit card statement and subsequent e-mail invoice from FTD, I was charged over $40 for it! I e-mailed them with screenshots of the purchase (I had them because of the negative reviews I saw on fatwallet) without any luck. I ended up calling and was told reluctantly that they would look into it. A few days later, Groupon e-mail all their customers saying that they were getting many complaints about FTD and that they would pressure them to honoring the discounts. A week later, I was given a refund, showing my final charge was $24.13. Which is still $10 short of what the page had told me! It's been three weeks and three e-mails later without any response. Groupon definitely went above and beyond for their customers, but FTD is a horrible retailer that I won't ever be using again.
I was also told by the recipient of the delivery that the flowers were not of good quality, small, and wilted sooner than other flowers they received.
beautiful flowers, morning delivery
Ordered flowers on a non-holiday, a few days in advance - and they were delivered!
On-time, fresh and gorgeous, to the right location.
Flowers were sent by FedEx, notifications were emailed on time.
Would never order again!
Ordered flowers 1 o'clock in the afternoon for same day delivery. Same day delivery has to be placed by 2 o'clock. Hear nothing from them. Get home about six and have message on answering machine in some bad english stating to call them back. This call came in at 4 o'clock. Called them back, had no idea what was going on, finally told me flowers were not delivered, maybe delivery man left for day or ummmm something else might have been wrong. Told them to cancel order. Something told me to check the next day. Called again, they don't know what is going on. When they figure it out, ask me if they should deliver them today. Said NO, cancel my order. Totally incompetent.
Worst gift giving experience ever!
FTD cheerfully took my order for the next day delivery of a large bouquet of roses. I received an email confirmation that my order is being processed. So far so good, right? It was just the my order HAS NEVER ARRIVED because "FTD did not have a florist in my area to fulfill my request" (it took them 3(!) days to figure that one out and send me an email saying that). When I called customer service next day after I placed my order the customer rep assured me that "my flowers were on their way right now" (lie) and they would cancel my order "if the flowers did not get there" (they did refund my money... eventually - after I called my credit card company). I have never received such poor service and encountered such incompetent reps and amount of lies from any company - national or otherwise. I would strongly suggest to avoid FTD and call a reputable local florist directly... or try your luck with other national florist companies - just not FTD.
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