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Most Recent Store Reviews for Finish Line
High quality athletic wear for low cost
When my son decided to switch colleges days before the start of the fall semester, the logo hoodie I'd bought for the first school was obsolete. The quality had been so good for the price, though, that I gladly went back to Finish Line and ths time found a complete warm-up suit that bore the logo for his new school in the extra large size he needed. The new clothes arrived and were the same excellent construction we'd seen the first time. I expect I'll go back to Finish Line the next time I need such an item.
Non-existent customer service
Ordered something by mistake, and tried to cancel the order. They don't have this as an option online, you can only see an order. And calling their customer service is useless, they just put you on infinite hold. I ended up just leaving my phone on and going to lunch, came back about an hour later, and nobody at finish line picked up.
Emailed them to cancel my order, only to get an email saying that my order shipped.
Overall, they paid for shipping of an item that's gonna be returned to a local store. My time is needlessly wasted trying to contact them to cancel the order and having to go to the store to return it.
Definitely will be looking at other options before considering buying from them again.
Fast shipping, quality merchandise
I recently bought an item from Finish Line thinking to myself that at the incredible price I paid, it couldn't possibly be a quality item. Well I was wrong. Great store with fast shipping and the occasional "too good to pass up" sale event.
Brutal (and sometimes non-existent) Customer Service! STAY AWAY!
Original thread: http://www.fatwallet.com/forums/expired-deals/1235157/
Placed my order on November 20th for 4 Yankees hoodies.
Got 1 pretty quickly on the 27th. Got 2 more on December 4th.
Went to check on the other one, and supposedly it was shipped on the same day as the first one, but in a different package. That tracking info only shows that a label was created, so it was never shipped.
I was charged the full amount of my order.
I called on December 4th. After waiting 20+ minutes, someone finally picked up. I explained my situation, and the CSR verified that the 4th hoodie was never shipped. She told me that they would locate one in a store for me, which could take up to 3 days, and they would ship it to me overnight. If they were unable to locate one, they would issue me a refund for the missing hoodie within a week. I asked and was assured that no further action was needed on my part.
I gave them a month. Nothing.
Called again on January 4th at 11am ET to follow up. Sat on hold for exactly ONE HOUR before hanging up. No one ever picked up. Absolutely ridiculous.
Filed a dispute with Chase and will never deal with FinishLine again. What a joke.
Don't expect an order from these folks quickly.
Even though this was a big sale and they were overwhelmed, I got partial shipping in 2 days - with immediate notice of my cash back. Thanks.
Fatwallet is a good service, and tieing in with finishline is perfect. I would give them both 4.5 out of 5stars. The reason is that I'm a computer person and very critical on website designs and such.
terrible service, ridiculous policies
So FinishLine is playing games with FedEx and UPS boundaries. If you are lucky to be in one of they numerous excluded zip codes, they will not ship to you. Which is probably for the better, because their customer service is pretty poor.
I ordered 2 sweatshirts during the Christmas sales and had issues/problems with both! First the one sweatshirt order was cancelled because they ran out of inventory and couldn't fulfill it. Fine. Second I got a shipping notice for the remaining sweatshirt but it was never delivered due to some delivery issue where something happened to the box and UPS contacted the seller (and not me, the purchaser). Needless to say I went unaware that this Christmas gift was not going to be delivered and it wasn't until I checked in with UPS and then back w/ Finish Line that I got a case opened and they began to investigate the problem. In the end the 2nd sweatshirt was cancelled as well since by the time they looked into it, they ran out of inventory for that second item too. They have horrible customer service and don't reply to emails - you have to call them to get anywhere.
I will NOT be ordering from them again.
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