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Most Recent Store Reviews for FocalPrice
Focalprice does not return my money on RMA request
I bought 2 smartphones on Focalprice site at end of April. I didnít get the delivery. From End of May Iím trying to get my money back. Focalprice promise me to refund all the money until Aug 15, but it is still not refunded. It is end of October now!!! Just donít by anything from Focalprice! You was warned about!!!
I recommend it to all my friends
Focalprice has almost the best prices of the sector, and the shipment is relatively fast, so fast to be free and I never had problems with customs with them.
The only problem comes with the stock info, sometimes an article that is not in stock is marked as in stock and you don't notice it after 1 or 2 weeks later, but they make a full refund to you asap.
steals your money
Don't be fooled.
This shop is now nothing more than a cheater. I made a few orders last year and they were delivered.
But that's not working now!
I made two orders this August. After I paid them - orders went into Paid&Unshipped state. Few days later I noticed they are at Invalid state. After contacting support I received reply that they don't have my items in stock. They cancelled my orders and promised to return money. After one week I asked them - when?
And they answered - we are not going to return money. Simply!
I had to go through PayPal dispute and then claims. PayPal restored my money but that took time and nerves.
NOT RECOMMENDED at all.
I ordered a watch. Received no confirmation. Watch was shipped in a paper envelope and thin bubble wrap only. Fragile watch crystal arrived completely shattered. The RMA link on the website goes to a server error page. The live chat is staffed by people who do not speak English fluently and do not handle refunds. There is no working email address listed on the website. I filed a dispute with Paypal. Focalprice denied it without any reply. Had to file a claim with Paypal in the end.
Awesome products and quick delivery
I've done several orders and have only positive experience. Quick delivery to Sweden and items have arrived in good shape. Can recommend this web shop.
FocalPrice May God Have Mercy on You
Beware of FocalPrice! Just check all the blogs and you will see for your self how many people have been ripped off from this company. I am so tired of telling my story that I will just let God take charge of it now, and hope he see what kind of company they are and hopefully he will destroy it.
Liars & Cheaters
I add to all the other horrible reviews about this place. They lied throughout the process, sent me junk, and tried not to give me my money back. But, I had the returned package insured and tracked, and my credit card company went after them. I also had the USPS go after them when focalprice said they didn't get my package. Liars! I still lost money on the return postage. Don't be fooled by their cheap prices. Yes, it's one of the worst places I've dealt with on the Internet!
Anyone who can leave this place a positive review is smoking crack.
Worst shopping experience EVER! Went to buy a tablet on Feb 17. They took payment immediately. I get a message the following evening (read the next morning since they are in china) saying that in order to continue they need a scan of the front AND BACK of my credit card. This is NOWHERE on their site that you can find PRIOR to placing an order. This is also their policy for ALL credit card orders (giving some excuse how they've been frauded before so they do this now). I told them I wont provide that and if they can't ship then they are to refund my money. They said they would but it would take 15-25 days to get a credit.
It took a call to my credit card company and MULTIPLE messages to get the credit back on my card but not before changing the refund time from 15-25 days to 15-20 BUSINESS days to 7-13 days. I guess because of my credit card company's good policy I got my credit today.
They also REFUSE to have any correspondence outside of the messaging system on their site. The one email I did manage to get from them that was outside their site was from some random number at qq.com. Its through their site or not at all.
All in all this is one of the shadiest business dealings I've ever had with a company. Do not be fooled by any of the few positive reviews you may come across. Notice how some of them use short, simple sentences to hide their lack of English knowledge and speak in very generic terms (e.g. "Love my item"- why not say what the item is?)?
Bottom line: Anyone who requires a scan of your credit card (both sides) so they can have the full number with CCV, won't communicate outside of their website and changes the terms of their sale AFTER they get your money is a SCAM!!!! AVOID!
This is the WORST online shopping experience I have had in my life time!!!
I ordered a $23 "Mesh Design WII to HDMI Conversion Cable" from focalprice.com on 12/25/2012 which is used to connect Wii to TV. I received it on 1/4/2013, but it did not work. I contacted focalprice.com the same day. They requested that I send photos to prove that it is not working which I did right away. They responded by saying that they would make a decision soon. I didn't hear from them for more than 2 weeks until I send another email requesting a refund and threatening that if the issue is not resolved I will dispute the transaction. Since then we have exchanged multiple emails. In their emails they suggested a few way to fix it such as having it repaired in local store, offering me a coupon, resending me a new one, etc. This has been my worst online shopping experience.
Wish I found this site last month
Only giving Focalprice one star because I have to push something. Ordered a tablet from them on Dec 17th was told it was shipped on the 18th. Still have not received my order they refuse to tell me where my package is. From what I can tell from the BS tracking number and site they give you to track it, it is still in China. This was a Christmas present for my girl, then I had to change it to her B-day, then chanced it to our 1 year anniversary, now if I'm lucky it might make a Valentines gift even though she no longer believes that I order her one, and from what I been reading if it makes it here working and in one piece.
Hope others read this before they order from Focalprice.
Terrible experience dealing with this FocalPrice company. Paid alot of extra money to have our purchase delivered extra fast, however the delivery process is instead EXTRA SLOW. Instead of a couple of days, we are approaching a couple of weeks. And the item IS STILL SITTING IN CHINA ! ! ! ! And FocalPrice is refusing to refund the Fast Delivery Charges too! This company cannot be trusted. BEWARE ! !
Cheap, Fraud, theives
Fraud Company.Please be aware of them. we purchase 11 items and after waiting month and half they send only three items. cheap quality products,do not waste your money not even penny.no phone lines working. cheap,cheap cheap shameless company"
The best online-shopping scam - FOCALPRICE.COM
This is the most typical scam. I ordered the items from Focalprice.com and neither got my items nor the refund. One thing I really appreciate is, how shamelessly they keep replying to your mails and ask you to wait for few more weeks.
Waste of money
It's almost impossible to get in contact with the Customer Service of the company. So for a 99% if you face any problem in shipping or you need any guarantee service nobody will solve it. I faced both problems. At the moment i hold my broken device i bought, and 2 months now i am trying to get in contact with them in order to replace it. Never again for sure.
If you see FOCALPRICE click your back button Fast!!!
Paid for a Pipo M1 tablet 8/29/2012. I received a massage from focalprice saying that my package was shipped 10/5/2012 via China Mail with a tracking number. I searched that number on the tracking site for over two weeks and never found info for my package. I asked the seller for help locating it and they asked me to wait. I waited.Then I received another message from the seller stating that my package had been shipped 10/23/2012 via DHL. I have searched till now for my package on the DHL site and it cannot be located.I believe that my package was never shipped and the seller is stalling by sending me false shipment notices and empty tracking numbers. Filed a claim with paypal. I will never shop with this seller again.
I give the site negative 5 stars.
Beware! No customer support either! No merchandise..
I thought there stuff was kool.. So I ordered $150.00 worth of stuff. Paid on Oct. 5th via PayPal. I have tried over 15 times to contact them. Nothing no response. No merchandise either! Very fusterating. I had to do a Paypal dispute.
The only communications they have had with me is, I wrote about this on reseller ratings, Pamela offered me 15.00 coupon if I removed my statement.
Still they will not contact me via email.
Purchased a tablet PC from them for $63.99 payed via paypal. Item finally arrived 4 weeks later it was not as described (no rear camera) smashed due to poor packaging and had a non uk power supply. Tried to raise an RMA request via website but kept telling me my order number was invalid. Contacted them via the messaging facility. After sending them photo evidence, and about 60 messages they refused to give a refund unless I shipped the item back to them tracked at my expense this was more than 50% of the cost of the item.
Contacted paypal who also insisted that I return the item at my cost before a refund could be issued.
Don't buy from Focalprice!!!!
I don't usually write reviews especially bad ones but I am so disappointed by shopping from "focalprice" that I need to let people know about it!
I bought an android tablet from them which came defective. To cut the long story short, after two and a half months of e-mailing back and forth I haven't yet managed to get a refund. To be honest, I don't believe I will ever get one!!! The excuses these people can come up with are impossible, let alone that most of the time they reply with templates!
Unfortunately, there is only one advice I can give to people about focalprice! Don't buy from them!!!!!
Do not shop from Focalprice
I purchased a phone from them in April of 2012 which was not working when I received it. According to their refund policy I could return the phone and get my money back. I returned the phone right away and up to now, 4 months later, have not received my money back. This is part of their last response back to me ďRegarding this issue, because there are something wrong with the third part platform GC.We can not enter in to our account to make any refund to our customer recentlyĒ. Save yourself from headaches and do not shop from Focalprice.
AVOID THIS ONE!!!
The most dreadful experience ever! I purchased an Android tablet. After waiting weeks to receive the item, all the while being danced around by FocalPrice, who claimed not to have been able to track the package at various points...it arrived...damaged...and little wonder...it was completely under-packaged. A good sneeze would have resulted in the cracked screen I received.
This is when matters became ridiculous. I was first asked to file a damage report on the FocalPrice website, only to find the website was not accepting my identification number. After three different "customer service" representatives...and I use quotes because...really...there is NO customer service actually available. Each time I provided the requested information they could not view/upload/understand it...pictures...text...you name it. After FINALLY admitting the screen was cracked they first offered me coupons against another purchase. Now, why would ANY consumer accept credit against a future purchase when the company was refusing to honour the initial transaction? They then asked that I have the unit repaired at MY cost, again with the promise of coupons for a future purchase. EXCUSE ME!!! After that I contacted PayPal to complain about this conduct, and they intervened. I shipped the unit back to FocalPrice, at my expense, only to be told they denied having received the item. PayPal ultimately refunded my purchase. THEY acted in a responsible manner. I WILL NEVER PURCHASE ANOTHER ITEM FROM FOCALPRICE! Caveat emptor folks!!!"
FocalPrice = FocalScam
They promptly took money from my Paypal account even though I have not finalized my orders with them. Their 'Live Chat' help center doesn't exist as I have sent them 5 emails with no replies, their phone number is a fake (again doesn't exist). I have now got in touch with Paypal's dispute procedure to get back my money back (lucky it wasn't a significant amount) so if it goes nowhere I'm cutting my losses. DO NOT DEAL WITH FOCAL PRICE!!! YOU HAVE BEEN WARNED
Never order from this store!
If you pay for shipping you may not get the package they will just keep telling you the package is on its way even if its more then 60 days since you placed your order. Customer service does not respond to e-mails!
first time to shopping here
maybe 5% cash back is low,but i find my stuff at fatwallet
It's a gamble
Shipping time takes over 1 month. For items not received they have an internal mail (message) system. You will not get an email back but will get a response on your account's message page. They will refer you to their RMA page which unfortunately does not work so you can't send them the report of the problem. I have just sent them a new message re my Nov 23rd order that has still not been delivered, will have to wait and see what happens. As of today, there are too many other relaiable sites that sell the same China rip-offs to gamble on placing another order here.
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