REFURBISHEDSamsung Galaxy S2. This phone is not LTE compatible. CPU Speed 1.2 GHz Samsung Exynos C210, 16GB internal storage, 8 mp camera, Connectivity: BluetoothÂ® v3.0 with ADP, WiFi 802.11 a/b/g/n, WiMAX plus EVDO Rev. A, MicroUSB v2v2, Li-Ion 1800 mAh battery. Phone is selling on eBay for $75 and up so you are paying Freedompop about double. Best deal is to return the phone to Freedompop before the trial ends and buying the Galaxy X2 off eBay.
If you don't like the phone, wait as Freedompop plans to add more phones later this year.
Voice service is VOIP over Clearwire's WiMax 4G network (owned by Sprint) so coverage, reliability, and voice quality will vary accordingly. Since it's VOIP, it cannot be compared to voice calls on any other carrier. People on the Howard Forums FP thread are pointing out that VoIP on 3G doesn't sound good - you really need WiMax. Sprint's WiMax isn't available everywhere - check out this coverage map.
Basic 200 (Free): 200 voice minutes, 500 text, 500 mb 4G/3G data. VOIP calls do not incur data usage. Premium 500 ($7.99): 500 voice minutes, unlimited text, 500 mb 4G/3G data. VOIP calls do not incur data usage. Unlimited ($10.99): unlimited voice minutes, unlimited text, 500 mb 4G/3G data. VOIP calls do not incur data usage. 1 cent/minute over allotment. There is a current promotion which adds 500mb of data (presumably for the first month only)on top of the 500 mb monthly. Don't be tempted to get the free 1 GB first month trial as it will be a pain to get rid of it.
Data overage cost 2.5 cents/MB or $25/GB over allotment. That means one HD episode will cost you at least $25. A movie can easily cost $50 to $75. Data users should think long and hard about this. Alternatively, you can buy 1 GB data/month for $10. If you do this, your data overage cost will be $10/GB instead of $25/GB.
Customer service is sub-par compared to all carriers. Note the lack of phone number on the contact page. The support number (888) 915-2647 listed on the support page is only active 9 am to 5 pm Monday to Friday (Worse than bankers hours). You can also try this number..Some users have reported them taking weeks to ship the internet devices.
$2.49/month voicemail is checked by default so make sure you UNCHECK it. *Cough* Google Voice.
Subscription begins when you click activate so if they take 2 weeks to ship your phone, you only have 2 weeks left. Two users on this thread have reported receiving the phone after 20 and 24 days leaving just 6-10 days to try the service.
This is the fine print on the order page:
Number porting Phone number porting is not available but you can port your existing mobile number to Google Voice for $20. Note that doing this will disconnect your mobile service and you may incur an early termination fee if you're on contract. Once your number is ported, you can then configure Google Voice to ring your new Freedompop mobile number.
Have never heard of this before, you hav used this service? Is it decent? I will look more into it but i have to pay Virgin Mobile in two days and 110 dollars for two years is freakin awesome...pls respon
I have the free plan with additional *free* 1st month 1G when I signed up using my own Samsung Galaxy S2. Now voice quality is real bad and the Freedompop messaging app (for phone/text) drains the battery real fast. It only last half a day. Service coverage is poor. And it took me almost an hour to call in just to remove the extra 1G premium data plan. Oh well, now I gave the phone to my kid with the free plan and told him to use it for texting us (instead of calling us because of the voice quality).
i have p+ prepaid voice only excellent coverage and voice quality on verizon network, i carry the Freedompop evo as a back up for its usable data (3g+4g) and voice to save my p+ minutes, but i would not rely on it as my primary phone
I had them for 2 months and got ripped off. Got charged for a service that never worked, the visual voice mail and got charged for my trial month. I called and complained, they said they would refund me but never got it. Then I had to call them like 9 times to cancel my account, which they said it did but it didn't. So I just called my bank and block them from taking money out of my account. Their customer service was just bad.
It's good if you just want the free service without going over it but I didn't like it. Enjoy, those who starts a service with them and hope you have a better service than I did.
I just activated a galaxy S II with them BYOD, that I purchased on E_BAY for $89 w/free ship. Phone calls with their system are hit and miss as far as quality. Rigged up the phone to use my Google voice # and GrooveIp. Now it works like a charm on sprints 3g and wifi, some echo and delay but not unreliable and often great call quality.
These people are scum. Scum. Total, complete scum.
DO NOT DO ANYTHING WITH THESE SCUM BEINGS. DO NOT GIVE THEM ANY MONEY. DO NOT BELIEVE ANYTHING THEY SAY. THEY ARE THE WORST.
There is no customer service line. You will sit on hold and then get hung up on. You may or may not get the phone delivered to you -- I have not. Emails stating "Oh yes, you're going to get your phone, you're at the top of the list now." Scum. These people are total scum. They are garbage.
I am telling you -- and I am not kidding, not one bit -- if I lived where these pieces of garbage live they would truly regret being born.
Do not give these people a dime. Do not attempt to do business with them. Do not waste your time. Do not waste your money. Do not open yourself up to this garbage. Tell anyone you know who is considering this to not do it.
I am extremely patient. I am a good customer. I give people the benefit of the doubt. I go as far as I can with people, I trust that most people are doing the best that they can.
But these people are truly scum. They are intentionally hosing anyone unfortunate enough to buy into their game.
Nothing. Ever. Do not ever buy anything from these people. They are the worst vendor I have ever dealt with.
Last winter bought one of their freedom pop hot spots. Works great after getting it setup with free and no other fees. Also added tons of froms from another site's thread and got another 500MB per month. So 1GB of free 4G wifi for me a month is plenty. Kinda slow in starting up but for wifi, it's great for me. I can't say anything about the phone service. Also, I had to deal with CS since I had made 2 orders but wanted to cancel my first and CS did it for me no problem. Not greatest service like the best out there but for a free service was good enough.
swon19 said: . What do you expect? I expect that they will send me a phone after I send them money -- how's that for starters? I expect that they'd quit playing this email jive and just send me the flippin' phone. I expect a vendor to at least attempt to do what they say they do. I expect decent customer service. I expect to find at least one person inside an organization who will take troubles to heart and actually see you get whet you paid for. This list of things I expect could go on for miles.
THESE PEOPLE ARE SCUM. DO NOT BUY ANYTHING FROM THESE SCUM BEINGS. YOU WILL BE SORRY.
I have freedom hub with 1GB free date, overdrive pro with 500MB free date and stick with 500MB free data for almost a year. I never need to talk to them so I don't really know if their customer service is good or bad but I did need to call them before the first month ended to convert to the free plan. It took them half an hour to get it done, no hassle.
I have been using this service (free mobile plan) for a month now, using their new BYOD program. I do not use their calling plan (I use Vonage app to call out, and it works great). Freedompop's service works great for texting and for using all other communication apps. No complaints so far. Their customer service has been decent.
I have their Hotspot and I bought to keep the service for a year so I can use this device in case of emergency. I had been paying 35$s for each use to T-Mobile, after buying this device I have used it three times which means I would have paid more to T-Mobile. Since AT&T has allowed Tethering and Hotspot on Mobile share, I don't need them. I am worried about my CC information. Company is below standard because they smell of being making difficult to get things done. I am more mad that why someone in Govt. does not go and puts them off. I don't like people doing third world like things in better than First World country. Foundation of capitalism is when business stands by its committment. Other than CC concern I will keep them for some time. I pay 3.95 per month.
I just LOVE FW... I was just about to post a question thread, " does ANYbody like Freedompop? I got email from them, and started reading online.. COMPLAINTS! Wow! ... so, I Called... put the phone on Speaker, listened to music while I was busy doing other stuff... about.. 15-20 min? guy comes on, I explained my concerns, etc.. we talked a long time, he said, the 99 cent a month is no longer charged... we were just about finished when.. poof, lost call .. well, I have, OBi so, it Does happen to me, rarely... 5 min later, phone rings.. the guy Calls me back, it was Disconnected at His end.. and, he Knew I was concerned about customer service, we talked alittle more, and, that was all. Fairly good really. so, you FW quiet ones... Anybody reading this, and having a ..... GOOD experience, pls, speak up, let us possible customers hear from you. thanks, John
I tried their free plan, and selected the option to be cut off if my usage exceeded the free amount. I used more than was allotted, they locked my account, and attempted to bill me for it. Well according to their own staff, their metering doesn't work right. I was told that I should monitor my own usage to prevent them from charging me, on a free plan... I gave up trying to work with a company who can't manage to do the most basic metering correctly.
i've got byod htc evo 4g to work with fp, ordered free 200 min/mo to check them out, calls only, no internet, no voice mail, no messages; callers don't hear me well, volume up and down, i sound for them as i'm in a basement or something, gibberish, a lot of static, but i do hear them pretty good in some locations no ringtone when call coming in, speakerphone does not work at all i've read their forum, emailed with fp support back and forward, searched internet, done everything to fix the problem, but no-go; so what is the phone for? reading the forum i understand that a lot of people just got screwed, they purchased their phones from fp, ordered paid plans, even ported phone numbers to fp; now they have lot of different problems and they cannot downgrade plans cause fp doing everything not to allow this to happens; so i'd say - stay away from them until at least they'll be out of beta
Overall, I had good experiences with Freedompop. Their customer service hold time varies tremendously (5 min to 15 min), but once I was able to speak to a live rep, they took care of my needs. In an instance, I complained about charges for services I didn't want and they were able to credit my account. Took a little while for credits to appear, but they did. As for the phones and hotspot, the freemium service suits my needs for limited texting, data, and phone for my kids. Freedompop is the only one that I can find that offers basic "no cost" service (other than one-time cost for equipment).
If you are satisfied with the quality of Sprint service in your area but want to buy the service from someone other than Sprint that: 1. Answers phone with real people 2. Has no pricing games 3. Has much lower price for most Sprint plans ...Then try Ting
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