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Since 1969, customers have looked to Gap for updated, casual clothing and accessories that help them express their own personal sense of style. Today, Gap continues to be the best destination for wardrobe essentials such as T-shirts, hoodies, great-fitting pants and denim. What began as one brand has grown to include Gap, GapKids, BabyGap, GapMaternity and GapBody.

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Most Helpful Positive Review

4 stars

Fashion... vanity sized!

by cstrawha on December 26th, 2010
I love the Gap and Banana Republic. They provide some great staples for your wardrobe. I have been a bit frustrated lately with their sizing, which is all over the map. I can fluctuate between a few sizes, even in the same piece of clothing! Otherwise, their clothing is generally good quality, and I love shopping online through them.

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Most Recent Store Reviews for Gap

3 stars

Still a safe go to...

by elianarob on June 12th, 2014
I needed a cute casual, well-made tote and found one quickly at the Gap. I feel like I've aged out of the clothes for the most part, but you can still occasionally find what you're looking for. I always check.
3 stars

care of size

by ultralding on March 19th, 2013
size seems too larger for Asian people
3 stars

Don't Order a Gift Box

by Jesypie on January 5th, 2013
I sent my brother a birthday present a year ago in a gift box and all but the least expensive item was cancelled. Fast forward to a year later, i.e. last month and I order my brother 3 thermal shirts in a gift box for Christmas. Two items were cancelled. I go online and all are in stock. I call Gap and the customer service rep tells me the items have just come back in stock. I order again and they credit the price of the gift box off the items. I get an email and the items are cancelled; I go online and they are in stock. I call Gap and the rep tells me that items with gift boxes are often sent to local stores and get cancelled because of lack of stock or differences in inventory between what Gap has and what the store has by the time they decide to fulfill the order. I ask why the unfulfilled orders aren't kicked back to the Gap warehouse and she says it's because they have a bad i.t. set-up. This sounds ridiculous to me. In any case I re-order and they credit the cost of the gift box off the items. AGAIN they are cancelled. I call a rep and tell her the two theories of the other reps and she assures me the second rep was wrong. She checks the warehouse's fine; the items are in stock. Then she talks to her supervisor. Guess what? The second rep was correct...Gap orders with gift boxes are often sent to local stores to be fulfilled and when they can't that's it...they are cancelled...not sent back to the central warehouse. To their credit the last rep was amazing and contacted a local store and had them ship the items without a gift box but the whole final transaction took an hour. Their sales tactics with gift boxes are absolutely ridiculous!
4 stars

Wish their products were made in USA

by CPenn on November 24th, 2012
I like GAP clothing, they fit me well and I am petite, so not an easy fit, in jeans, especially. Their clothes hold up relatively well. In store, I've had super service. They reported my CashBack almost instantly when shopping online. I didn't give them 5 stars because unless they've changed, so many of their products are made in China and that matters to me.
4 stars

fashion design

by Changwei1031 on March 14th, 2011
i like this brand
1 stars

cheap clothes and beware of their gap card!!!

by freyal on August 26th, 2010
Ok, I admit I used to buy stuff from gap because you get a good deal and their clothes fit well. But what pushed me over the edge is gapcard's poor customer service. They suddenly stopped sending me bills (paper or email), resulting my account going delinquent, and the unpaid balance is $8. Who wouldn't pay $8 off for months to ruin their credit report?! I searched online and found many people share the same experience. When I called the gapcard customer service, it took me half a morning and five different persons and very long wait!! I don't know if they really take care of the problem and removed my late payment report, but I would never buy gap again, period! I'm fed up! If you really like their clothes and use their card, remember to pay it off right away, because you may not get a statement at all!!

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