Normally, our most helpful positive review would go here, but we don't have one yet. Maybe yours could be the first?
Most Helpful Negative Review
Shady practices with poor customer service
by saralynncart on August 20th, 2013
Horrible customer treatment and overall business practices! I ordered an item online at a discounted price (that they posted...so there was no reason to not fulfill the order at that price) - but like others have said, my "shipped" order just kept showing that the shipment was "initiated" but not actually sent to FedEx yet. After three emails asking why my tracking number wasn't being updated (and a week AFTER the date my item was supposed to be delivered) - I finally get a response saying that under "normal" circumstances, they could just ship me the item, but the item has been "discontinued" (although the same exact item is still showing on their site at full price but with a different item number). Sounds like somebody didn't want to fulfill my order at the sale price so they "discontinued" that item number, cancelled my order, and put the item on the site with a different item number! Shady practices!
Oh and they said they would "put a request in" for me to get a refund to my card. Excuse me? I order a product, the money gets TAKEN out of my account already, I get no item for what I paid, and now it has to be "requested" that I can have a refund for these circumstances? Is this a joke? Still waiting on my refund...I would just be safe and stay far far away from this company and its affiliates (Taylor Gifts). I wouldn't say that it's an all out scam, but it's definitely dishonest business practices and a big pain in the butt to have them charge your card and then not give you your money back for ages. Hopefully the "request" to get my money back for the NOTHING that I received gets approved! *fingers crossed*
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