Groupon
Coupons Plus Up to 4.0% Cash Back

I have been using Groupon for about one and a half years now, and have gotten some fabulous deals thru this site, and also found some excellent local services and dining establishments this way. I have been extremely pleased with their customer service as well, anytime I have a problem of any sort I email or call them and they have been very responsive and helpful. What more could a consumer ask for?

Experience with a specific purchase:
- I purchased a product for $1070
- Groupon sent me an email saying the product I ordered was out of stock and that the price was different so they changed my order to another product (Without my consent)
- Groupon sent me an inferior model of the product line I purchased hoping I would keep it (Without my consent)
- The product was received 11 days after my purchase
- Groupon will not refund my credit card until I return the product they sent me without my consent
- Now I have to go through the return process for an item I did not order
- Also I'll have to pay interest on my credit card on a purchase until I receive my refund
- A Groupon supervisor said sorry and that all they could do in the meantime was to give me $20 in Groupon credit...
- I'm still debating whether to file a complain with the BBB about this one

Overall Experience:
CONS:
- Many products listed can be usually found in other websites for a lot less
- Shipping times are usually REALLY slow (Average of two weeks)
- Long wait time for e-mail customer support (They replied in 48 hours when I complained about the order described before)

PROS:
- You can find good deals for Goods once in a while
- Some Getaway and Service deals seem to be good


Overall I will stay away from Groupon unless they have an irresistible offer.
If they play with my orders again I'll definitely report them with the BBB.

If you expect to be treated with great customer service, look elsewhere. My friends have continuously experienced problems with Groupon and I was willing to forego the nonsense that I had experienced with them (outrageously longer than advertised shipping, poor treatment from vendors who do not want to honor the Groupons, order mistakes that they would not reconcile), I have had enough. DO NOT USE GROUPON. Try Livingsocial, Travelzoo, Bloomspot--any other discount site. I assure you it will be infinitely better than Groupon. I bought a Groupon for a restaurant in the area I wanted to try out. The place went out of business before I could redeem it. I contacted Groupon to a refund, and they refused to provide one. They do not care about customer service. They are just looking to steal your money. If you experience any problems, you won't EVER be compensated. Period. They will find one way or another to screw you over and keep your money.

Great Deals!

Too bad I sometimes forget to go through FW because I buy a ton of Groupons.

I was quite surprised to make a purchase on groupon through fatwallet and the cash was reported barely 2 hours later. nice

I love this deal. I wish there are more deals like this one in the future.

Bad customer service. I purchased a cleaning offer from them and I contacted the cleaning group several times. Each time they took my information and say that they will contact me later and they never did. several months and several calls and still the same. Last time I told them I am moving and I want to use it before I move they said ask groupon to refund your money because we are fully booked. After waiting for weeks for the Groupon response, they refused to return my money and they ask me to give it away to anyone.

I do my research when necessary and use the website that rhymes with help before I choose my Groupon. Groupon gives me the opportunity to do things, eat food...that I otherwise am too cheap to buy. Also, soon I will be going on my first Groupon vacation to Mexico.

This is the worst business that provides the most terrible customer services!! I bought a hotel deal (I later found that it wasn't any cheaper than the official hotel reservation) on groupon. It turned out to be wrong dates. I didn't pay much attention to the confirmation page that was sent to my email. Later, I just realized that it was wrong dates before I could cancel it. Groupon did not send any other reminders before the trip was supposed to happen. I called their customer support to see if they can reschedule my trip for me, and they said NO. they were not even willing to refund even half of my money. Unlike hotels which only charge one night for no show, greedy Groupon charges for all of my money for no show. They make money basing upon not providing any services. This is my first time using Groupon, and definitely not coming back to it again!!!! I recommend everybody stays away from it!!

Purchased a few Groupons around Christmas--one was a wine-tasting class for $40, a good deal, but there's no way to look at a calendar before purchasing. Bought it, then immediately went to schedule it. Nothing I could do, Groupon said they'd refund, but gave me this awful Groupon Bucks instead. Don't want them, want my credit card charge reversed. Then bought a Ferrari driving experience for spouse, very exciting, read all the fine print on Groupon AND the company site. Terms were acceptable, but turns out NOT very specific. You had to have insurance that covered the Ferrari, and there were lists of things they could charge your credit card for that you had to sign before driving. I understand liability, but there's no way you get to charge my card starting at $7500 if you think 24 hours later that the car isn't running right or is damaged. Then they charge you hourly to fix it. We didn't agree to these terms, cancelled the appointment. Groupon said "too bad", the fine print covers this, you should've known better, give it to someone else, it was past the 7 day purchase. If I would have seen these "fine print details" before, I would never have purchased.Never doing business with Groupon again.

I will never do business with Groupon again. I purchased a wine tour and after trying months to redeem my Groupon unsuccessfully, Groupon refused to refund my money. It is the worst experience I have ever had. Don't waste your money with Groupon.

Just a warning/clarification to others. Picture it on Canvas routinely offers 70% off deals on their products. Last year I chose to take advantage of a similar deal through Groupon. I purchased 4 groupons at $49 a piece, each good for a 24"x30"x1.5" Photo-Print Reproduction on Gallery-Wrapped Canvas... and I let them expire thinking that I could use the $49 towards any product they offer in the future. Well, it turns out I CAN use the purchase value of the expired groupon towards any product but not if the product is in a promotion. So if Picture it on Canvas has the 24"x30"x1.5" on sale from $200 down to $50, I can either buy it for the $50 current promotion or use my groupon value against the full price of $200 and fork over an additional $150. This obviously renders the groupon useless unless you are really desperate enough where you can't wait for their promotions to come up. Groupon buyer beware.... I lost $196... Groupon support insisted they couldn't do anything for me since the seller still accepts the value of my groupon against the original full price product.

"Buyer Beware is Groupon's customer support theme apparently, rather than attempt to provide a solution towards customer satisfaction.
In my case I purchased a Kenneth Cole Reaction Men’s Anorak Jacket offered by Groupon. It finally arrived late Oct. when it was still too warm to wear it. I started using the jacket a few weeks into November, and noticed that the zipper was fouling a little, then after a couple of uses, the zipper broke all togeather, making the jacket unuseable. One would not expect such a problem with such a name brand clothing item so soon. I contacted Groupon customer support to request an exchange or refund, and after more than a week, they responded and advised me to "read the fine print" of the offer which limits returns to 2 weeks after delivery. Folks, I think you would agree, this I find to be a real cop-out as GroupOn shrugs any effort to make things right in this case (and I suspect many others)."

also great shipping and return policies

I bought voucher for a flight experience from Groupon.no. The company involved in this event never answered my mails and when I asked Groupon.no for a refund, since the company can not be contacted, they refused to refund the money. We are talking about a few hundred euros here so I can only recommend avoiding this site at all cost!

DO NOT BUY ANY GROUPONS FOR THIS DOCTOR. Called several times to make an appointment and the line was going to a cell phone. What kind of doctor's office operates this way?!?! Found this to be very shady and it made me uncomfortable. Groupon wasn't willing to give me a refund...

Always great deals to be had!!!

This experience was the most pleasant I've ever had in any spa, groupon or not! :) if I could give Arnaud more than five stars I would! He went about and beyond to help me when my phones GPS had me lost and made me late for my appointment :) he apologized profusely as if it were his fault instead of mine, even going so far as to offer me a free 90 minute massage if we couldn't fit my whole time in that day! :o I can hardly believe how nice he was and that was before I even had the privilege of experiencing his massage which was stellar!! One of the best massages I've ever had and his kindness and caring comes through in his hands :) this is a man that truely lives to help people. He has a gift that is clear. I will be going back to him again and again even though his office is on the other side of the island from me I don't care!! If he had a team Arnaud shirt I would totally wear it. I'm not kidding. Do not hesitate to get your massage here groupon or not you will not regret it!!! :) :)

We have used Groupon ever since they came on line and have saved alot of money buying products and services from them. They have great variety and wonderful service.

I am on this site 2 to 3 times a day checking on new deals...usually buying as often as I can. Excited to use this in conjunction with FatWallet!!!

I have used Groupon for a number of restaurants & even some items.... I LOVE Groupon & have recommended them to others

C'mon - Groupon let's you try out new restaurants (or whatever) at a discount ... plus you get cash back from FatWallet? It's a win-win!

Horrible customer service! I shouldn't have to make a purchase and follow up with the purchase to make sure it's processed correctly! It's funny I receive an email that I made a purchase but than told they need detailed information about the purchase..really? Never again!

This is a great opprotunity to get something for a great value and get money back.

For the past few years since I have found Groupon, I don't even know how much money I have saved, but I know it's alot & I have taken advantage of some great deals from getting my house cleaned, my car cleaned, & trying new places to eat! I always tell people about Groupon & hope that they get in on the savings like me! and right now you can get more love in your life as well as give an animal a 2nd chance with their great AZ Humane society groupon. $25 for a newlove in your life! You can't beat that! It's the gift that keeps on giving!

I purchased an $400 exercise machine through the groupon goods site. After 3 weeks of waiting I inquired as to where it was and was told it was in route. It's now a month later and I have a refund sitting in my account for the purchase price. Basically Groupon borrowed my money and returned it, and that's a bunch of crap. Get it together or you will find yourself out of business. I will be spending my money at Amazon and Woot.com from here on out. If you want what you pay for do not shop at Groupon goods.

Great deals on things you already use!

I love Groupons. Whether it's something I want to try for the first time, something I like that is usually out of my budget, or something I love, having it on Groupon seals the deal. If it's there, I'll get it. I know it will be honored, and Groupon stands behind it promises.

Groupon Atlanta review: Tricky small print, REFUNDS only for future groupons NOT to your credit card. so you are forced to do more business with a bad business. Had to call groupon 5 times to get someone on phone for future groupon only refund and waited on hold only to get an answer with a busy sinal. The company "Green Clean technology" took me 7 messages and almost 2 weeks to get a call back for carpet cleaning only to find out they don't service my area. Sugo's restauraunt in roswell GA had an event called "Dinner with the mob"charged me extra $20 fee because they "overbooked" and another dinner show by "Atlanta Events" was at a dirty rented cafeteria and had a sign at door "NO REFUNDS" and the food/show was terible. For no headaches and bad service just stay away from groupon. Always remember that when a company has your money before you get service its probably won't go well for you. Only do business and pay with company that gives you the service and product before you pay.

I placed an order using a coupon, 5 weeks later they still did not ship, they held my money (I paid them directly for the shipping) with no communication, and then they called me Impatient and Rude. Avoid this company at all costs, unless you want a headache.

Is been a year since I started using Groupon, and I got so many good deals, I'm tottaly addicted. From nights out to pampering spas and weight loss deals, things that before Groupon, I couldn't even dream about, I saved so much money. Customer Service alwais friendly and ready to make you happy by handling any issues you might have ( I maybe had one or two in a year ). Anyway I recommand it to everybody.Groupon is the new lifestyle.

I've been a consistent Groupon purchaser for more than a year, and I've been very pleased with the service. The daily deals have allowed me to try several new service providers, and often at incredible discounts. Best of all, the few times I have had a problem with a merchant, Groupon has always been great - graciously and quickly resolving the problem or refunding my money. They really seem committed to their customers!

I really like Groupon. It gives me a chance to try restaurants, stores, events, etc. that I have never tried before. I have only had a couple of issues with business owners, but for the most part Groupon has corrected the problem.

Groupon is awesome for their customer service!! I totally love Groupon for everything that they do from offering great products at fantastic prices. Whenever I email and let them know my experience whether it be good or bad they have always had excellent customer service to help resolve the issue. Groupon rocks and I am waiting for them to ipo so I can also purchase shares in their company. I love them!!!

was super easy and got some money back!

I had great experience with Groupon before. I emailed their customer service and I got a response within an hour. Now, they are getting so big that they don't even care to catch up with their customer service. I have a transaction that I want a refund. I have been waiting for over a month and they have done nothing so far. I called them and they said the health club deal cannot be returned. I am wondering why. I do not know that this place is focused on intense athletes training. I am just looking for something like a lady bootcamp. When I told Groupon I wanted a refund for that reason, they said they couldn't refund the money to me. It is obviously their stupid "deal description" that is causing the problem. Don't you think most of the time you try to read their deal description, you don't even know what they are trying to sell to you? Why do they have to make their "deal description" "cute" and "try to be funny"?

whoever came up with groupon is awesome, they have such great deals on all kinds of goodies, and time and time again the costumer service i receive is top notch, i cannot rave enough about them. :]

Groupon saves me money and gets me stuff for half price. I love it. I save even more, when I go through Fat wallet ( I love fat wallet, too.

The lightest tint hue is darker than expected. The owner also has a slight attitude.

Never had any problems, always satisfied!

The restaurant design is a mixture of old west and random antiques. The staff is usually very friendly and attentive. The salad bar bar is large and has many options. The hot food bar does not have quite as many options, but if you're looking to fill up, it can certainly accommodate.

If you get the salad/hot food bar (using your Groupon) you will pay the full $9.99 (even during lunch) +drink, +tax, +tip, which is pretty steep for the medium to low quality dishes stagnating under the ol' heat lamps. That said, if you're a working man trying to fill up the tank on your short lunch hour, you can accomplish your goal with the all you can eat salad/hot food bar. Besides, with the Groupon discount, you'll be paying what the meal is actually worth. (Unless you are bringing your family, in which case, I would strongly advise against the salad/hot food bar)

If, however, you have a few extra minutes and a few extra dollars in your pocket, I suggest the John Wesley Hardin. They used to have the actual pre-cooked weight on the menu, but I guess they didn't want to be held to that, because now it simply says "medium cut". This leaves a lot to their discretion as they may feel that "medium cut" is 7 oz. Still, I have yet to be disappointed by the size of this steak. Again, if you use your Groupon, you will have to pay the full $12.99, even when it is on lunch special for $9.99. You cannot combine any discounts with your Groupon.

If you would like further advice, I suggest pairing the John Wesley Hardin with the steamed broccoli and the corn. If you are getting the $7 for $15 Groupon, this meal +drink will get you close to the $15 mark, and in my humble opinion, it is a great value for the good quality cut of meat, the portion size, the service, and the free desert bar.

If you are bringing the family, keep you eyes open for the $12 for $25 Groupon. The kids meal prices are comparable to most casual restaurants, and they love the free desert bar!

Have been using Groupon for over two years now. LOVE IT!!! Great values in a variety of items and services. Good, solid company with great customer service. Not only has local deals, but you can choose deals from other places, whether as gifts or for when traveling. And now to be able to use it through FATWALLET, well, I'm just giddy.

Usually, the businesses which offer Groupon discounts are great. I have been buying Groupons for over a year and saving hundreds of dollars. I recall only one time when I did not like the food and did not want to return to use my 2nd Groupon at the same eatery. Groupon refunded my money and as I requested, gave me credit for future Groupons. I was happy with the result. Groupon customer service resolved my problem by email within a few days!

I got a GREAT DEALS and I got A chance to see A WHALE too, LOVE Groupon!!!

usually a good deal. Better than trubates or crowd cut for deals, because they are more likely to be actual deals and not half off of an inflated price. It doesn't have quite the range of local shops but it is usually pretty good. The one catch, and it is a personal one at that, is not to get caught up with the good deals and just randomly buy stuff because it is a good deal.

I started using Groupon long before their deals began being posted on FW. They conducted themselves as a high quality enterprise hungry for my business back the, ans still do today. Any time I have had a problem with any offer (changed my mind, return-rebuy to get higher cash back, could not get merchandise from merchant), Groupon has been 100% responsive and always reach a resolution that satisfies me. There are many copy-cats but none of them hold a candle to Groupon.

Groupon allows me to try out things in my area that I would normally not consider or even want to pay full price for. Thanks groupon!

I've been pretty happy using Groupon, although for me it's been best used on products or businesses where I've already done business and know what to expect. Sometimes when I've purchased something from a business I hadn't previously known, I get the impression they've been overwhelmed and unprepared for the response - and I wonder if service or quality suffers. Having said that, it's great saving around 50% average from the usual price, and even better when you purchase through Fatwallet where a little extra goes a long way!

I really appreciate the deals and offers that are provided by groupon and am highly impressed with their dedication to their customers!

I am always looking for Groupon/Living Social/Woot and all the others. Considering Living Social and Groupon competitors, I would prefer Groupon over Living Social.

I joined Groupon several months ago, and each time I log into my account, I find interesting "deals" for products or services in my locale, many of which for establishments I'd otherwise not known about. The prices for each of these "deals" always seems to be way beyond any small discounts I could find by searching Google for promotional codes or coupons. I've found it to be a great site for purchasing gifts or tokens of appreciation for friends, employees, etc., as it's SO EASY to do online, and the gift gets delivered in the form of an email to the recipient, letting them know about the gift that awaits them. (They can then contact the merchant and make an appointment, reservation, etc., at their convenience.) I often find this more "comfortable" than hand delivering a gift certificate, as I'm typically not about to see the individuals in the near future, and this way they receive my token of appreciation promptly and without my having to go out of my house. Give it a try. You won't be sorry! (If you decide to join, referral bonuses are offered to whomever has referred you. Here is mine, which I'd be pleased if you would use for the purpose of joining: http://gr.pn/oWV2Wl). GO FOR IT! Should you not be happy with your purchase or the service rendered, Groupon stands behind the sale, and will work with you and/or refund the purchase if needed to remedy the issue. Can't lose . . .

I travel as often as I can and I love this off site parking facility. You can come back to a nice clean car. They have many services available and this a great deal!

Groupon helps me realize how much there is to do that I wouldn't ever consider. I've gotten photo shoots, tried new foods, discounts on flights, cheap gym classes, you name it! Not to mention that you get half off or some sort of discount with a Groupon :) I highly recommend signing up for the daily emails and try new things!

I love Groupon.com! It reports cashback to fatwallet as soon as the deal has been activated. I've bought many deals and never have had a problem. It is simple to use and has great deals to save me even more money!

save 50% on almost everything? heck yes

Received a great discount on ice skating. Purchased the tickets through GROUPON via FATWALLET and received cash back!

Love Groupon- substantial discounts for restaurants you want to go to, things you want to buy, and a few other little luxuries that make life better. Just check the date to make sure you'll use it in time...

Sign up for Groupon and you receive a daily email with their deal of the day, usually a steep discount off goods and services from local merchants. Deals are available in select cities. Through Groupon, I've paid $7 for $15 worth of food at a local sandwich shop, and $40 for a museum membership that is usually $75.

One big catch - with the gift certificates to restaurants, etc - you have to use the certificate in one transaction. There is no cash back on certificates.