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Most Recent Store Reviews for Hotels.com
Rarely report cash back on their own
I almost always have to open a support ticket to get my cash back. There are coupon codes on FW but where do you enter them on hotels.com? I can't find anywhere to enter a promo code when booking a room on hotels.com.
Beware... unexpected charge at time of booking!
When I booked a reservation through Hotels.com, the full cost was charged to my credit card right away, something which was not made clear to customers when reserving the room. I thought I was giving my credit card info just to hold the reservation. Thus, I canceled all my bookings through Hotels.com and made exactly the same reservations through a competitor website and my credit card was NOT charged as I expected. I won't be using Hotels.com for this reason.
Only works about 10% of the time
I book quite a few hotels from this site. For a while, it always worked but the past year or so; the cash back has been few and far between. Only use it for the loyalty program if it suits you as you can often find a better rate at other sites.
We booked a room at the Courtyard by Marriott in Woburn, MA and had a great stay. We loved that the hotel was extremely clean, rooms looked like they were just renovated and the public space was very inviting. All employees were gracious and helpful. We had drinks at the bar that was in the "lobby" area in the evening and had breakfast outside on a balcony off the Lobby. There were a number of "sitting" areas, each one providing a different ambiance. The beds were very comfortable, TV's large, bathrooms clean and it had a nice pool.
For the money we spent for 1 night, and what we felt we got, we rated it 5 stars.
Cash Back Never Works
I used this place many many times through Fatwallet but cash back never worked.
CashBack never works for me!
Most vendors work fine but this one doesn't. Then I have to follow up which just wastes my time. Need to find another agency that works correctly. :-/ caveat clicker!
my only complaint is that it can be a bit noisy on the second floor (directly above the food prep room) I could hear the doors slamming at 5am.. the breakfast was great! and it was nice to start the day filled up! The staff was very friendly especially the manager of the food, I believe her name was Myland (not 100%sure)She was helpful and friendly though! Nice area, close to everything we wanted to do, Cosi science Center, Zoo and a ton of places to eat. My Son says he misses the Hotel, he loved the pool!
Best kept secret in Athens!!
This hotel is charming, quaint, and historical. Great location to walk downtown. Very comfortable beds and pillows. I will be back again and again. Loved this place. Not your run-of-the-mill chain hotel.
Very nice hotel
It was a very nice hotel in a great location. The room was equipped with sleep number beds. Will definitely stay there again!
My husband had to take a cold shower. When I mentioned it to the desk clerk she commented that she hears this frequently from guests and has numerous time reported it to the maintenance staff. The maintenance staff responds that the water heaters are turned up as high as they can go. There seems to be no other solution available.
If you stay at this hotel you run the risk of having to take a cold shower.
easy and pretty nice!
Check in was very easy, nice place, nice rooms, pool had been shut down last min but they let us go to the hotel across the street to use it!
Great if you book *a lot* of hotels
Currently a gold status member and couldn't be happier
Easy transaction, great value
I was shopping around for a Tampa Fl hotel room. I went to Hotels.com because I have used them before and was very pleased with both the service and the value. Once again, I was able to get a really great hotel with stay 2 nights, and get one free. I like the ease of their site, I love that they are part of Fatwallet and I will be using them again in the future.
good site to use
easy to use and hotel description was accurate. would definitely use again in the future. my only complaint is that there could be some more detailed descriptions of some of the features of the hotel
Good location though small
On the next day of our stay, it snowed in New York and it was cold in the room. Other things are pretty cool during my stay.
customer service is lacking
A few days after booking my hotel, i found the same room for cheaper by about $10 a night. We were staying for 2 nights so i called in to inquire about their hotel price guarantee. Was placed on hold and then promptly hung up on. Tried again and same happened. Also I left comments with hotels.com that i was booking with a baby and requested a crib to be placed in the room. (This was available via Hilton). No messages were relayed and i neither got my choice of room nor the crib. disappointing.
It took them more than a week to get back to me on my questions, by then it was worthless.
Cash Back Posted on Time
The casth back for Hotels.com spending was correctly recorded and posted on time to my account. Very impressive!
hotel booking for Guadalajara Mexico
Pre paid, when I showed up they were very friendly and confirmed my booking and check me in. They did not even ask for a credit card, I had to give them one if I wanted to order room service or use the Hotel bar/restaurant. second time using hotels.com and saved money each time.
never report cashback their own.
This company never resport FW cashback their own. I always open for investigate with FW to get my cashback.
The rebate address is off-market.
Great hotel price
I found a great price on a hotel during their recent 4-day sale. My trip isn't until December but I love the price and how easy it was to navigate their site.
Price Guarantee Isn't Much of Anything
I'll start by saying their loyalty program is nice; however, their price guarantee is useless. They take forever to respond, which means that it will likely be too late to get your credit. The only issue is that all over the site, it says no cancellation fees, but on many of the hotels, they indicate that the rate is non-refundable.
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