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Most Recent Store Reviews for Hotwire
Offers aren't real as shown on the website
Having found fair pricing went for a car rental, but later had to pay added amount without any clarification. Have to say that this was the most horrible customer service ever. They make people squander money and time. This is the way Hotwire is making money with all the buyers that book something that is not valid. I might rather recommend going for http://www.theholidayhotels.com At least I was never crooked down by them!
Infuriating Customer Service
Had a couple separate occurrences of really bad customer service. I found that it wasn't worth it and that there were better places to get a similar price.
One needs to understand how it works and once one does it provides great saving.
Hotwire's "Hot Rate" saved me $15.00 instantly
First time I've used Hotwire to book a hotel. Picked my hotel and was ready to book, when I noticed the "Hot Rate" special offer at a "secret hotel". I read about the 3 star secret hotel and it sounded very much like the hotel I had already decided to book. I made the decision to take a chance, booked the room, and found out that it was the same hotel, at a rate that saved me around $15.00. I'm sold on Hotwire and it's Secret Hotel Sale.
No Cashback - Never buy from them.
Although I made sure that I clicked on cashback link and then went to the hotwire site, they never reported the cash back and also support ticket was closed stating I used some other source. This is outright incorrect. Hotwire is trying to avoid crediting cash back. Shame on them. I recommend using priceline or orbitz which notifies and credits cashback in timely manner.
Hyatt Place Atlanta airport
I would highly recommend this hotel to anyone who plans to stay near Atlanta airport. Their rooms were clean and comfortable, breakfast was great.
Cashback is lacking.
.3% is not worth the trouble.
make sure you read the cash back conditions!
I was buying 4 airline tickets. I thought, hotwire was having a cash back sale, with 3% cash back, that's like $100 cash back. Nope. I was wrong. 3% cash back is on purchase of things other than tickets. They give only $1.4 cash back on each ticket. If you wanna take advantage of the cash back, go for Priceline instead. BTW, you have to scroll all the way down, after all the ads, to see the conditions.
No issues with hotels or cars
I haven't needed to contact their customer service about anything so I won't review that. I have booked cars and hotels through them at least a dozen times without issue. No issues with Cash Back either. I will note I only use the hotel booking when I'm fairly certain I know what hotel I'll get or the town is small and I know all the hotels are ok.
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