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Most Recent Store Reviews for Irv's Luggage Warehouse
Great Selection and Great Prices!
I had a very favorable experience at Irv's Luggage. I found there sales people interested in answering my question and eager to help. I will do business with Irv's Luggage again!
Luggage Repair RIP-OFF!! BUYER BEWARE!
I went over to Irv's luggage to repair the zipper on a large suitcase which I bought from them just a year before. The zipper wasn't damaged at all; just one of the two zippers was missing, and the handle on the other was missing. The sign at the counter said the minimum repair cost was $30, and that factory repairs are $25-35. They couldn't give me a price right there and then, so I left the bag with them along with my phone number. The manager called me the next day and said it would cost $45. I asked how long it would take, and he said 4-6 weeks. To get it done before my next trip in 3 weeks, I had to order express service for an additional $20. Total price $65- just to repair one zipper piece. Not wanted to have to drive back to the store and take it to another place, I told them to go ahead. They called me three days later saying it was ready for pick up. When I went in, I asked about the fee breakdown. The guy said I had to talk to the manager. The manager came over and told me that he gave me a good discount and that I shouldn't be complaining. He said that usually they charge $30 for each zipper piece, and since I had two it should have cost me $60 for the repair but he discounted it to $45. I told him the other zipper piece was intact, and just needed a handle. He said it didn't matter, that the cost was $30 per piece to repair it. I told him that the sign was deceiving, because it made it seem like most repairs are around $30-35, and considering that my zipper was undamaged, I didn't think it would be much more than that. He kept saying to me that I authorized the charges and that in 24 years of being there he has never had a complaint. A simple Google search exposed that lie. I told him that I was unhappy with the price, and the fact that he seems uninterested in my feedback, and that I wouldn't be coming back. He then GOT IN MY FACE and said that he doesn't want me to come back, and that he doesn't want customers like me! I said what kind of customers- the kind that question their bill? With that he said "GET THE F---- OUT OF MY STORE!" Needless to say I won't be back. Avoid this conceded, arrogant, disrespectful sleazebag business at all costs. They rip-off their customers and then expect you to thank them for it. Just read the other reviews and you will see exactly what kind of place this is. Do not give your money to Irv's Luggage! They don't deserve your business!!
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