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Most Recent Store Reviews for Joann.com
Great sales and prompt shipping
I saw the sale and decided to ck things out and WOW, a LOT of really basic stuff was on sale like sewing essentials and even some yarns that are out of production and unavailable, even with the manufacturer, were on sale at awesome discounts. I wish they'd enhance their crochet dept in terms of hook availability but otherwise, I'm a very happy new customer.
Poor order fufillment
Needed to use a giftcard I received and had trouble finding something to spend it on (high prices!!). When I finally settled on something to purchase, they sent the wrong item (a single daisy instead of a bush). Customer service was polite, but this store is too much of a hassle to deal with.
Good selections & prices but slow standard shipping and awkward web site!
Joann.com's online stock for crafters is very decent and prices are hard to beat when there's a sale. The web site is not user friendly--hard to switch from shopping cart to wish list and if you put an item in your cart it's hard to navigate back to where you were shopping. Read product descriptions carefully and magnify photos of packaged products whenever possible as the descriptions are often incorrect. I checked 10 packages of Martha Stewart ribbon described as including 15 YARDS when, in fact, the correct yardage was 15 feet. The company apparently does not update or remove out-of-stock items daily. You won't know an item is out of stock until you try to put it in the cart or, even more annoying, when you go to checkout. Joann.com offers free shipping on varying minimum purchases but takes 2-5 days to process an order and sends it by snail mail. The fact that this merchant offers free shipping and has a beter selection of craft supplies--plus gives cash back on fatwallet.com--is why I continue to do business with it.
I Love JoAnn.com
I have placed a couple orders with Joann.com and have always been very happy with the service and speed of shipping. I prefer to do my shopping in store as I love checking out the new fabrics, but sometimes, I just have to shop with them online.
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