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Most Recent Store Reviews for JourneyEd
Worst Customer Service I've ever come across
JourneyEd's customer service is horrendous. There are major gaping holes in their standard operating procedures and someone higher up in their corporate office needs to know about it. They shipped me the MAC version of a product when I ordered the Windows version and then they had the audacity to tell me I needed to call Adobe and get a denial letter(when the product wasn't even open), then call them back and get an RMA number and pay to ship it back. HAHAHAA that's too rich. I finally got them to refund half of what I paid on the shipping in exchange for them expediting the correct product out to me (I was desperate to get the product this week! They still should have refunded me in full for the shipping AND expedited. I shouldn't have had to negotiate...shame on me). It arrived in their warehouse on 11/16/2011 and was signed for by Dush. Then when I called on the 17th to confirm they had expedited the product, and they said they hadn't received the package back. Only after I gave them my return tracking did they acknowledge that they had indeed received it. Again, I was told it would be expedited. Today I call again to confirm...still has not been shipped. Unbelievable. I'm not just dishing out $350 that often these days, so when I do; I expect the company I'm dealing with the be competent and efficient. I wouldn't recommend this company to anyone if my life depended on it!
AWFUL CUSTOMER SERVICE
I have wasted soooo much time with this company. I called to cancel an order, and chaos ensued. Their computer systems were "down" for days, or so they claimed, then they shipped the product anyway, even though I canceled it, and then they charged me for shipping anyway (after one of their reps explicitly assured me they wouldn't do this). Now I am waiting on an email from some follow up team, and I'm already sure this email will not come.
I'm seriously considering calling my bank and trying to file a criminal complaint against JourneyEd as a fraudulent company to have these charges removed from my bank account.
Terrible customer service, very unhelpful representatives on the phone.
Please, do not use this company, discounts or no.
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