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Most Recent Store Reviews for Neiman Marcus Last Call
I've made several purchases from Last Call, and they've been wonderful. Stuff arrives well packed and in fantastic condition. One handbag I bought had a scratch on it. I called to see if I could get a replacement, but they were sold out. They offered me a generous discount if I wanted to keep it (enough to pay for a leathersmith to buff the scratch out.) Totally satisfied with their service and merchandise! I just wish they'd up the discounts to an occasional 50 percent, and I'd never leave the site.
They refuse to accept my return and came up with every reason they possibly could not to honor their return policy. I do not plan to purchase items from Nieman Marcus's Last Call again. By the way, I saw a few items that were the EXACT same price or CHEAPER on JcPenny's website. Don't waste your money or time.
Ordered 4 items through the store on two separate occasions as a gift. A day later they sent an email saying 3 of those items were "not in stock anymore. Sorry."
Basically the sale items worth buying were all sold out without any indication on the website, which is apparently poorly run, and they don't offer so much as a rebate for the inconvenience.
Fantastic deals, and great customers service for easy returns if needed
As a regular customer i have really enjoyed the prices, selections, and "not what you thought it was? No problem use the label to send it back" :)
The product I received was defective. I returned it for an exchange and instead they mistakenly processed it as a return. Customer service rep was surprisingly unhelpful. I was very disappointed with the kind of "service" I recevied from Neiman Marcus. Will not be ordering or doing business with them ever again.
Quality you expect
I couldn't be happier with my purchases! Quality you expect from Neiman's and great customer service!
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