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Most Recent Store Reviews for Lenovo
lenovo customer service AWFUL
I purchased a computer from lenovo 7/28/14. I received it 7/31/14. That part is wonderful. Background of me, accountant and deal with different accounting software and credit cards. My request to lenovo, change my payment method. I know it can be done but they wouldn't. They would let me return it with 15% fee and then buy a new computer if I wanted to charge a different card. I said why can't we do that transaction without the actual computer coming back? Not possible. The guy I was speaking with had a hard time understanding me and I could barely understand him. This lead to him putting me on hold every time I tried to talk. He transferred me to another department and preceded to tell his horrible English version to the new rep. I then got to talk to that rep who already viewed her opinion of me from his story. And guess where I cannot leave this review, lenovo. I have never dealt with a company that does not care as much as lenovo. My company wanted to purchase the computer for me so I was seeing if they could just change the payment. This is of course not a big deal and my company will reimburse me, but the way lenovo handled this request to change payments was the worst ever in customer service. You think you will never need the customer service but when you do they do not try to do what is best for the customer.
up to 5%=>1% ???
It said up 5% cash back, and I actually get 1%
Customer Care of Lenovo
I love how Lenovo takes care of their customers through their customer service department. I was assisted by a very knowledgeable technician when I was having an issue with my new Lenovo laptop..
LOOK AT THIS
WTH they thinking, money or just a piece of paper , they sell for 1145 for refurbished,
Intel® Core™ i3-2350M Processor (2.3GHz, 3MB L3, 1333MHz FSB
Part number: 1286CTR
Intel® Core™ i3-2350M Processor (2.3GHz, 3MB L3, 1333MHz FSB)
Outlet sale price:$1,431.50
Promoted coupon codes on Lenovo.com rarely if ever work
Promotions like 10% off Lenovo's own website like code 'bestsellers' or 'thinkdeals' don't even work on qualifying orders once you get to the checkout requiring up to half an hour with 'sales' support in india to push through a custom order which you then don't qualify for your Fatwallet cash back with.
I've yet to have a large order for their popular notebook line ever go through either without having to ask Fatwallet staff to confirm the orders (even when the fatwallet logo showed on Lenovo.com as I ordered) in order to get my cash back I was owed.
Lenovo feels very sketchy with these types of deals and their sales team explain it away that any promo's are "limited" and may expire at any time yet they still publish them on their website for 24-48 hours after?
Laptops are awesome. Definitely value types...but for sub $300 they are great for my kids. Service was fast.
Ordered Nov 25th. This is Dec 13th. Still have not recieved. Been trying to cancel for a week and getting the run around. Don't even try to call them. On hold for 2 hours and hung up. After looking at forums (should have done first), I am not the only one. Stay away from buying directly from Lenovo!
Easy Ordering Fast Cash Back
The site is very intuitive. Just one difficulty - The discount /coupon code can not be copied easily. So simply enter it manually
Great sales on Accessories
I purchase a lot of computer accessories from Lenovo and they are very quick to deliver.
However, computers are another story. Though their systems are great, the build to order systems are slow to deliver. Be prepared to wait if you want one of their computers.
It gives me 10% off and 3% cash back. I belive in Thinkpad and love X210!
Dec 2010 we bought the Lenovo backpack for 15.60. IT IS AN EXCELLENT backpack. It is worth a lot more and this is a genuiune deal...
Lenovo has a great reputation and they certainly made good on that as well.
I read your review after posting my and feel sorry for what happened to you. The experience must have been awful dealing with bad customer services! I had a similar experience with HORRIBLE tech support from HP/COMPAQ for my desktop. now adays, when you call customer support, 100% sure you will be transfer to someone in India ;speaking to some Indians who knows nothing about your computer isn't helping! all business are doing it to cut cost, job outsourcing brings those price tag down. but, ask any computer geek they will tell you IBM's thinkpad is still above all, the most reliable "brick" on market! some may disagree with me and love ALIENWARE more?!
great 3% ck
just ordered another IBM/lenovo y series for father's day. I had 2 computers from them so far, one T400 another Y460. my T400 still running strong after 3 yrs of my abuse through college,rock solid thinkpad, could be a little more stylish tho!
I heard about their new U-1 idealpad is coming out this fall, can't wait!
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