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Most Recent Store Reviews for Linen Source
WORST COMPANY EVER with NO quality REFUND or CREDIT
Three months ago, an order was placed on Sat. night by mistake. I could not cancel online so I called on the following Monday and Tuesday to cancel. Surprisingly the item was still shipped and I was told by customer service to return the item, pay for return shipping (because there was no return shipping ROA form and label in the package), and then receive a FULL REFUND and RETURN SHIPPING REIMBURSEMENT.
I was told by customer service multiple times that I will receive FULL REFUND and RETURN SHIPPING REIMBURSEMENT. I only received partial refund and partial return shipping reimbursement. A supervisor at customer service department agreed with my legit credits after listening to the tapes of calls and issued a manual refund. However, Darla at the escalated department cancelled the remaining part of my manual refund and blocked any credit or refund for me. Another customer service supervisor agreed with my legit full refund and reimbursement and resubmitted the case to the escalated department.
Then Darla declined my manual refund credit again and insisted that this is not the company's fault that the item was cancelled, still shipped, and got returned by the customer. If the company's policy was XYZ and I was told multiple times of policy ABC, how come this is not the company's fault? Darla insisted this is my problem and refused to issue a credit. Instead of punishing people who had instructed me to return the item and promised FULL REFUND and RETURN SHIPPING REIMBURSEMENT, I'm being punished.
This is the WORST company ever for refund, credit, return, and customer service. I've been going back and forth with them for THREE MONTHS and I'm still not getting what I was promised for.
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