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Most Recent Store Reviews for Luggage Online
Not worth the headaches
I bought a Victorinox duffel bag from this site because the cash back made it cheaper than Amazon and they had a price match guarantee. When Amazon lowered their price $40, I contacted them about a refund. They informed me their price match didn't apply to Amazon but they would see what they could do. I followed up a week later and the customer service rep informed me she had already submitted a credit request and it should be processed in a few days. I waited a week and followed up again and again with the consistent promise that I was receiving a credit. After 2 months of this back and forth I got the customer service rep on the phone and she said that they wouldn't be price matching after all because it was Amazon.
While I do think it's pointless to have a price match that doesn't include Amazon, I would have been okay with that if they hadn't wasted my time for 2 months. In the meantime I purchased something else from Amazon that I had to return. They made it so easy and refunded my money the day I dropped it off for shipment. Needless to say I won't be giving these guys anymore business.
Purchased a Briggs and Riley luggage from Luggage Online. The rep was able to help me locate the exact luggage I was looking for and expedited the shipping for me. I would shop w/them again.
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