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Most Recent Store Reviews for Microsoft Store
customer service needs improvement.
I didn't get $25 App store GC with laptop purchase by email as per offer. Contacted them 4 times and still don't have any resolution. Every time another wait for so many working days. Last time got a reference number and escalated issue. Already 4 days of 6 working days over, still nothing. I have given up. I wont call again and waste my time.
Price change after order
I purchased an Hp computer from Microsoft. I received order number and then notice to call customer service due to technical problems. After 30 mins of waiting was told that there was a price change while waiting. Bait and switch?
Sometimes have to follow up
Great store, always better to get it right from the source. Sometimes slow to rebate...
Dell Venue 8 Pro Tablet (32 GB)
Tried to get this deal within 1 second after it was offered and I have very fast internet. I guess it wasn't fast enough.
Can't log on - why would you ever buy Azure "cloud" service if they can't keep their own website running on it?
My new xbox w/ kinext t Nike
Still having trouble trying to get my Nike training stated but everthing else is exceptional & I'd buy from here again
Great deals and great service
bought several XPS machines and they arrived faster than quoted AND have Microsoft Signature which means no bloatware and a cool screensaver feature. saves me LOTS of time not having TP uninstall crapware.
Eh seems fishy
Seems fishy, great deals but checkout wouldn't process my payment and wants me to call a 1-8xx number so I decided to go with a different company despite the savings. Not gonna risk my Card or hopes
DO NOT SHOP THERE
This is a review for the online store (since I couldn't find anywhere else to put it). AVOID AT ALL COSTS! I really wanted to like the Microsoft Store, they had amazing deals for Xbox video game pre-orders where you would get 1600 MSP and $10 off your next purchase. I pre-ordered over $300 worth of content for the month of October 2012 alone, then after some small troubles with my first pre-order (Borderlands 2), my second pre-order (Fable the Journey) got cancelled for no reason, when I complained to customer support, they could give no reason why they cancelled it, so I cancelled all my orders with them. The next day I received an email saying that they were sorry for the inconvenience and that I would be receiving the game along with the pre-order bonuses for free. I was ecstatic, and I re-ordered all my pre-orders plus more.
Then came my 3rd pre-order (Dance Central 3, a gift for my wife), the release date came and went without me receiving the item. I contacted customer service and they admitted that because of a fault in their system, my order hadn't been processed properly. They asked me for my credit card information to place the order for me and I gave it to them; however, they were not able to place the order and they said they would "escalate" the issue for me and that I would hear back from them in two days. After two days I had heard nothing, so I cancelled all my orders (again). Note that this requires you to contact customer service every time, since you can't cancel orders through their website.
Finally, after three days I was contacted by Microsoft (a person named Fazeela) who said the exact same thing, that if I gave her my information, she would place the order for me. I told MS that I didn't trust that they could do it and that I wouldn't shop there again unless I was compensated for the hassle they caused.
Then I received a personal email followed by a personal call from an MS employee named Bryon, who, while a very nice person, said the same thing for the third time, that he could place the order for me and offer me $10 off, now after the Fable the Journey fiasco I expected more than that (at least the game for free and maybe another free game, hey it was worth a shot, right?), plus he offered me no reason to trust him or the MS store other than he seemed nice and he could get me $10 off, since he wasn't authorized to give me the game for free (well then who the heck is?). Moreover, he offered to be available on the phone for any other pre-order I had, which was a nice thought, but it's ridiculous that I'd need to call Microsoft for every single order, that defeats the purpose of having an online store (the fact that he needed to offer that to reassure me to shop at the MS store definitely did not reassure me).
My response was that I expected better from MS, they were willing to admit and pay for their mistake the first time, but I had to pay for their mistake the second time by spending a ridiculous amount of time with customer support figuring out, not to mention not getting my pre-order on day one (which defeats the entire purpose of a pre-order). So I told them I'd never shop at their store again, I'd never buy any more MS products other than Windows, since I didn't have much choice, (was considering picking up a Windows Phone 8 to replace my Samsung Galaxy S and the Surface in anticipation of Xbox Smartglass) and that I'd make sure everyone knew about their poor servers and nice though not entirely helpful customer service (to be fair, that's because the customer service people seem to have no authority to do anything useful).
So if you want to order great deals that you might never get or will have to waste hours emailing and calling customer service to get late, then MS store has everything you need. Otherwise, AVOID LIKE THE PLAGUE. I really wish they could have resolved my issues better, because their deals are sweet, but if they're going to make me wait forever, I might as well wait a little longer and pick up all the games on Black Friday for the same price with less hassle (I do all my Black Friday shopping online) from a company that can actually guarantee I'll get my orders.
No ridiculous bloatware
I was very impressed and happy to find Windows was installed clean on the HP dv6 I purchased. No ridiculous HP bloat. Great purchase for a good price.
Horrible customer service and return policy
The MS Store will not accept returns on an Xbox 360 even if it is delivered defective. I've never seen a store with a return policy that anti-customer. If you call their support line, expect long wait times and a representative that doesn't speak English well and has no authority to solve problems without getting a manager. (Which means more hold time) The worst online shopping experience I've had in quite some time.
better pricing then any other pleace
Who would have thought the best price was at Microsoft Stores
I searched for XBox 360 with Kinect for weeks. I knew the price in every store on the web. I ended up getting it from Microsoft stores for $100 less then anywhere else. Then I got my Fat Wallet rebate! Sweet!!
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