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Most Recent Store Reviews for Orbitz
Scam - I received $0 cash back
Purchased a cruise hoping to receive the 6.5% cash back as stated, but Orbitz simply would not pay. FatWallet can do very little when the merchant simply refuses to pay. This was upsetting since without the 6.5% cash back, Orbitz was the more expensive option. Over the course of 3 yrs I've found that purchasing big ticket items on channeled through FatWallet is very hit or miss. It's really up to the merchants if they want to pay up - FW has no say in the matter. It appears a lot of other people ran into similar issues of not receiving the appropriate funds from Orbitz. When something seems too good to be true...
6.5% vs 0.13% cash back
I purchased one $1,366 and received only $1.80 cash back. It is much less than I thought. Luckily, the plane ticket is same price as Expedia.com. I do lost anything in "book value", yet the actual 6.5% cash back or $88.79 can help me a lot and buy gifts back home. Now I wonder other travel site has the same low percentage cashback issue as well
Room was different than the one on website
No sense of integrity felt by me while dealing with this provider. Individual room publicized on the internet site but when went for it got the wrong one, far away from the one in the picture. Customer service could not do anything but keep telling sorry. Meanwhile booked with a totally different website called theholidayhotels.com Since then making every of my booking with them. They have a network of cheaper but quality inns which on occasion could not be found on site like Orbitz. Orbitz should be following their path of work.
Bait and switch
terrible-sneak in "service fee" in the airfare without proper disclosure, when you tried to cancel then all of sudden a portion of the "airfare" become "service fee" and hence "not refundable". what a crook company!
one of the best sites for vacation deals
loved the experience of shopping vacations online.
Don't use ORBITZ. Lie to customers to spend more $. Go to Expedia
I originally purchased $1100 flight ticket. Wanted to change the flight date and called customer service to find out about change fee. They told me if I cancel, the airline would charge $100 change fee and orbitz charge $20 change fee. They recommended me to cancel the ticket to receive around $500 refund (after all fees) and buy a one-way return ticket because changing the original ticket's flight would cost me $1000.
I spoke with 2 CS reps and both told me the same, so I decided to cancel the ticket and bought 1-way return ticket of $600.
In 2 weeks later, I received the refund of mare $150!!! WHAT a lying scam business Orbitz is. I called the customer service several times and they told me they are not responsible for anything that they tell to customers. What kind of business are they? They encourage customers to cancel ticket with wrong information and encourage them to buy a new ticket so we would spend more money. SCAM SCAM SCAM. Please avoid Orbitz. Please use Expedia for much better customer service.
Orbitz dont pay the correct amount for Fatwallet Cash
I order a plane ticket from orbitz for $1019 on Fatwallet site it said 2.5% Cash back, but i only got reported receiving $2.5 cash back. they must have a very bad math.
(Adult: 1, Infant in lap: 1)
Travel Insurance Plan 2395
Total due at booking
only $5 dollar cash back for a flight ticket 1500. so bad .......
I can not believe it's only $5 dollar cash back for a flight ticket 1500. so bad........
booked an ocean view suite, but was forced stay in a leaking noisy room. Requested partial refund but was denied.
Be aware of the cash back amout for air tickets.
got $2.5 from a $570 air ticket. It is less than 0.5%.
No cash back
I didn't receive a cash back for my flights
Less cash back than expected
I got 2.5% for hotel portion of the bill and 1.2% for the airplane portion of the bill. I booked a vacation package. It was a domestic trip so I imagine the percentage will be lower for international trip. Better than nothing but it's definitely not 5%.
Won't pay cashback!
sing the cashback link purchased a vacation to hawaii. Been already 3 months and Orbitz still hasn't paid the cashback. Fatwallet customer support says its still investigating but no progress. WARNING! DON'T EXPECT TO GET YOUR CASHBACK!
Never got my cashback
I bought a vacation with a coupon code that was published on fatwallet. Orbitz refused to pay USD190 cashback. Fatwallet customer service couldn't help. They just refused. I was very disappointed!
Orbitz cash back does not report
I shop via fatwallet multiple times per day for travel - when Orbitz was having their sale, I opted to use them for hotels because it was more than hotels.com's 4%. However, out of 6 transactions, only one came back verified AFTER I put in a claim for all 6. The rest came back denied - supposedly some other vendor received the commission, but they would not say which one. I also tried it on e-bates just to see if it was a fatwallet issue and again, commission was denied! So, instead of the 4% I could have gotten from hotels.com, which always works, I got $0!!!! That's at least $220 in commissions that I missed out on, and a lot more if the 7.5% would have been paid out. Now I steer clear of orbitz!!
I have a 1855$ credit that I cannot use in my only holiday because of their issue! Guess what! no refunds, no extensions! what a ripoff.
I just hung up from Orbitz and I am very dissatisfied, very pissed as I am writing. They are not helpful, not understandable, and bullshit!!! Here's my case,
I have booked for an international flight on June 2012 that costed me 1855$, then a week after I was accepted for a summer job, so I had to stay in the United States to work. So I called Orbitz to cancel my ticket, they canceled it and told me there is no way to refund it, I can only use my credit within a year, and I can only use it with American Airline; I told them ok as long as I could use the credit later which is in the timeline of June 2012 to June 2013.
The agent told me that my 30$ rebooking fees will be waived. Christmas came and my family spent the time in the US which there is no point for me to use my credit at that time to go home. Finally, I have decided to use it in March 7th which is my spring break holiday and the only holiday that I have until the expiration of my credit it as I am a full-time student and work in the summer.
I called them today which is Feb 21st to book for March 7th and to return before school starts at March 15th and the agent basically told me, the other agent that waived your 30$ rebooking fees did not give us reasonable information to waive it so we did not waive it, I said OK! Whatever, let me just book my flight and use my credits. So he went searching for a flight and get back telling me that there is no American Airline flying in the Spring Break so I basically can not use it!!
They are telling you to use your credit whenever while you are not sure if they will fine the Airlines that "they want you to use", they will not extend the expiration of your credit, they will not refund your ticket?! What a rip off!! It is 1855 dollars have just went out of my wallet for nothing with this bullshit company! They will not understand any issues that happen to their customers.
I will not use Orbitz whatever happens, I will not deal with them anyway possible, and I do not want anyone to be in my situation. It is easy for them to charge your card but they would not give you a cent back whatever issue that might occur, and expect surprise fees as you go into any process with them.
Anyone who have credit with them, use it manually through the Airline itself because if Orbitz do it for you, THEY WILL CHARGE YOU A REBOOKING FEES and 275$ FOR WHATEVER REASON THEY SAID its for. Use your credit, and never deal with them again because I assure you, you will have headaches if you change your mind on a flight!
Ripoff company, money all matter to them, screwed a lot of customers.
I bought over $1000 plan ticket but only got $3 cash back.... way to little it's not even close to 1% cash back.
planning a trip this summer and was checking individual sites to get the best hotel rates. referred to fat wallet by a friend and cant believe they pay me when i was going to make a purchase regardless. gonna make some money from these guys.
I will never use it.
It just states up to 7.50% cash back. In fact, it's a true lie.
Repeat again, I will never use Orbitz it again.
it is 3.75/1000, not 3.75%
it is 3.75/1000, not 3.75%.
The worst cashback I ever seen
Cheated by so call up to 3.75% cashback. Spend $3000 and got $5. I wish I could give negative stars to Orbitz for their cashback program.
More like 1% for flight purchases
Got $3.52 for a $295 purchase. Not good...
Cash back not as much
Booked twice with Orbitz for air tickets, both more than $200, only got $1 cash back each time...
Orbitz vs Cheaptickets
from my experiences on these days, a same ticket Orbitz is few dollars cheaper than cheaptickets. They use to be the same few years back.
Still, can't figure out when is the best day to book the cheapest ticket.
Mis-leading cash back rate
Book 4 tickets for $8000, cash back is $8 something!!
.002% cash back
Orbitz is listed as up to 4.2% however they gave me .002% on a 1300 dollar purchase. this is pathetic and only reason I choose orbitz for this cashback otherwise there we other cheaper websites like airfare.com
dont use ORbitz
Only $3 for two domestic roundtrip airfares, not 4.2%
Misleading you don't get the advertised cash back. Disappointing
best flight not available via Orbitz directly, only via Kayak
I found a Frontier Airlines flight through Kayak available on Orbitz @ $175 per person (4 people), at best time for us. I went to Fatwallet then to Orbitz, and entered the flight information and that flight did not show up, cheapest it showed on same airline was $231. I went back to Kayak and booked the $175 flight on Orbitz through Kayak, losing $12 cashback and more importantly the time I spent to try this twice.
Also Orbitz's entry screens are balky, eg when you are entering travelers' birthdates.
Bottom line - don't use Orbitz directly, you get better flights (even from Orbitz) by using Kayak.
Big Hidden Fees
I understand that all of these sites have hidden fees. Orbitz advertises no booking fees for domestic single-carrier flights. They charged me a 17.99 booking fee for LAX to JFX non-stop, single carrier. Fee does not appear anywhere on the invoices, confirmations, or receipts. They told me they charge the fee because I clicked through FatWallet, which voided the "no booking fees." Very shady. Horrible customer service... I waited on hold for 45 minutes to be transferred to someone else and another 30 minute hold. Emailed customer service as well, and it took 6 business days for a reply. Never did get the fee reimbursed, or properly justified. Just be prepared for hidden fees and be ready for a long fight if you want the refund (if you even get it).
3% air ticket cash back misleading
$6 for $2000 air tickets purchase.
Wow, amazing reviews from people who can't read. $3 cashback is great and I always use it on my $50 tickets. Sure I use Priceline for my $1000 tickets, but this is what you get when you can read ;-)
The 4.2% cashback on pre-pay hotels is also fabulous when you combine it with the 5-10% coupons; a 9.2-14.2% savings!
Cashback credits very quickly and so far 100% w/o any issues.
Misleading (as everyone else put it)
To have purchased $2400 in flight tickets and received $3 per ticket cash back is a joke at best. Priceline offers 3% cash back and would have been a better deal. The "upto 4.2%" cashback suggestion is very very misleading to consumers. Stay away from Orbitz.
3 dollar out of over $900 flight, that's less than 0.4%
The cashback rate is not 3% at all for the air tickets purchase!! It's less than 1%! Don't by air tickets from Orbitz if you care about the cashback, buy from Priceline.
Misleading is right...
4.2% cashback my @$$! I spent $614.80 on a ticket and all I got back was $6.00 (that's LESS than 1%!). Last time I buy from Orbitz... Save yourself the disappoint and shop elsewhere.
$9 cashback on +1K ticket
No AA ?
No deal for me than.
Shame Orbitz. I'll book on CheapCarribean.com
for $685 air ticket purchase, only $1.8 cash back, this is 0.2%, how can it be up to 4.2%??? I will never use fatwallet any more. this is the last time.
Completely incorrect information!!! $1100 ticket and only $3 Cashback! What's the deal with 4.8%. What the hell are they advertising anyways. Why is this not mentioned clearly. I am never using this nonsense ever again. Complete BS!
Good prices, awful cashback
$3 cashback for $1K+ ticket. Do not even consider the cashback a deal-breaker.
Up to 4.2% cashback turns out to be $3 for a $1k plane ticket - read the fine print. Plus they try to make you buy price insurance by default. Other than that, there is nothing special about buying a plane ticket through them - regular convenient online experience.
FatWallet/Orbitz click-through actually works
Unlike some of the other "members" who mysteriously never receive the click-throughs - Orbitz does deliver and you will get cash back (within 90 days). Definitely recommend it if you find a cheap flight/hotel through them...
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