We started as a little surf shop in Newport Beach in 1980, and we're now one of the top names in teen fashion with 900 stored in 50 states. As we've grown, our focus has remained: stay true to our roots in youth culture and offer what's next now.
Normally, our most helpful positive review would go here, but we don't have one yet. Maybe yours could be the first?
Most Helpful Negative Review
Worst refund policy. Terrible experience with customer service and returns.
by ChrisF on July 16th, 2014
Do not buy from this company. Worst Online Retailer period that will hassle you when you try to return something. If the order is too big the stores will not accept them, will ask you to ship them back. It has been almost 4 weeks and I still have not received a refund!
Made a $200+ purchase back in early June 2014 and made a return the following week. Since then, it has been almost an entire month of getting runarounds from their customer service and their online service department. Every time I call they say it will just take another 3-5 business days. I still have not received my refund and will likely have to file a dispute with my credit card company to get this resolved.
Their disclaimer is 10-14 business days from the time they receive it. But then they state that they add another 3-5 business day processing time on top of that. Do yourself a favor and buy elsewhere.
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