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Most Recent Store Reviews for PetFoodDirect.com5 stars
Great store, prices and shipping
I have had only positive experiences with my purchases. The items come quickly, are fresh and exactly what I have ordered and shipping on the east coast is very reasonable,especially given the weight. I order both canned and bagged dog food. It's best to leverage the shipping charges...I can order 4 cases (of 12 cans of dog food) and have them delivered for only a few more dollars in shipping than the cost of one or two cases.
1 stars
Awful service, rip-off company and 4x the cost of your local store
I've priced around and compared PFD with 5 local stores. They are 4x more expensive AND that's not including the exorbitant shipping fees they charge!
$28 to ship a 38 lb bag of dog food? Go to H*LL, PFD. 4 stars
Great Service
I live in NJ and get my food in 2 days after I've ordered it. The only thing I don't like anymore is that you can't get a good discount through fat wallet anymore. They don't provide food coupons anymore and if you use a coupon you get through the email and go through fatwallet, they cancel your cash back, but that part is fatwallet's agreement and says so in their TOS. PetFoodDirect used to offer a 10% coupon here and they don't anymore.
2 stars
slow and not too honest
First off, looks like all the reviews for this store are gone...And they were all negative, go figure.
My own experience-they're very slow to ship (even though i live in the same state) and their customer service is non-existent. They canceled my cashback for no reason and without any explanation days after it was reported. I will not give my money to a store that will screw a customer over 3 bucks.
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