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Most Recent Store Reviews for PetFoodDirect.com
This business sucks
Besides all the poor reviews given in this list, another crappy thing they do is to spam you everyday and will not stop even with repeated requests! I emailed, I called, I threatened, and still get there lousy spam. I blocked them on my business email but they still come through anyway. I would sue the hell out of them if I could and there should be a class action lawsuit filed on them for total suckness. Lastly, I do NOT believe ANY of the positive posts listed here. PFD is SO slimey, I am sure they posted it themselves.
PFD has the absolute worst possible customer service and not a shred of integrity. I have been shopping around for the best price for the large amounts of high quality pet food I feed and have found that the local pet supply stores are less expensive than PFD however when I started to cancel my PFD autoship order the site offered me a 15% discount as well as the free shipping that I was already receiving so I accepted and continued ordering for another month. When I checked back after the order was shipped I found that they had revoked the 15% discount, so I called. The representative was very rude and told me that it was impossible to have both free shipping and the 15% discount. Since it still showed the both on an unshipped order I told him to just look there. He continued to deny the truth and when I refreshed the page it was gone, HE DELETED IT! I told him I would be going to my local pet store from now on and hung up. He then deleted all my remaining autoship orders and cleared most of the info from my account including all my "reward" points that I could have used as a discount.
Money hungry store
The price they were charging for Orijen dry dog food was ridiculously high. But this morning I have discovered that they raised the price even more (like $75.99 per 28lb bag + charge for delivery).
Considering general state of US economy it is a shame to take advantage of people who need to buy this product. But I found much better deal from different company on line.
Just look around and don't get into their greedy trap.
Excellent selection of products and great turnaround time
My pet needs a special prescription diet that you usually have to pick up from the vet. Since PetFoodDirect actually carries it, I placed an order. It is prescription so they asked for my vet's information they contacted them directly for the prescription and my order was on it's way. The food was delivered to my home, no special trip to the vet. I am very satisfied.
Phenomenal Online Store
I have ordered countless times from PetFoodDirect.com and have always been pleased. Their cat food selection, speed of order handling, and excellent deals make this my number one choice for cat food.
Best Online Pet Food Hands Down
Love Petfooddirect. Outstanding selection and best online/shipping experience out there.
Outrageous price increase, high shipping charges
I shopped PFD for years, was never really crazy about their shipping charges and their prices weren't really competitive but with the 15-20% off coupon the price was usually comparable with my local pet store without me having to do the heavy lifting. However, recently the cat food I buy (Weruva Steak Frites for cats) suddenly jumped up in price from $44 to $56!!! are you serious PFD? their customer service agent gave me some line about periodically adjusting their prices and completely ignored the fact that the same product was still selling elsewhere for $41. This was over 4 months ago, I guess they don't plan to adjust that price again, and I won't be shopping PFD ever again.
lots of coupons, lots of products, fast shipping. My only complaint is that they email you a coupon then when you use it you don't get credit on fatwallet.
Beware the cash back terms at this store
I made identical purchases several months apart, and my cash back fell in half. Why? I was a "return customer." I've been a return customer for years, and this is a new, nasty wrinkle.
Read the fine print. You may want to look elsewhere, especially the second time around.
A struggle every time
This could be a wonderful store. But for fatwallet accounts it is a chore. Don't expect to get your cash back without filing a complaint every time. Is it worth your time?
Great store, prices and shipping
I have had only positive experiences with my purchases. The items come quickly, are fresh and exactly what I have ordered and shipping on the east coast is very reasonable,especially given the weight. I order both canned and bagged dog food. It's best to leverage the shipping charges...I can order 4 cases (of 12 cans of dog food) and have them delivered for only a few more dollars in shipping than the cost of one or two cases.
Awful service, rip-off company and 4x the cost of your local store
I've priced around and compared PFD with 5 local stores. They are 4x more expensive AND that's not including the exorbitant shipping fees they charge!
$28 to ship a 38 lb bag of dog food?
Go to H*LL, PFD.
I live in NJ and get my food in 2 days after I've ordered it. The only thing I don't like anymore is that you can't get a good discount through fat wallet anymore. They don't provide food coupons anymore and if you use a coupon you get through the email and go through fatwallet, they cancel your cash back, but that part is fatwallet's agreement and says so in their TOS. PetFoodDirect used to offer a 10% coupon here and they don't anymore.
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