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Most Recent Store Reviews for ProFlowers
Bait & switch!!!
The $30 Mother's Day plant I ordered turned out to be $50 (after I paid for it!)
I cancelled the order and did not have time to
order anything else. Thanks for ruining Mother's Day!
Worst flowers I have ever seen
Ordered a bouquet of flowers for my wife on mothers day. they came on mothers day, it was the WORST bouquet I have ever seen! Looked nothing like the picture on the website. As for the money, the website said flowers were 29.99, total price...60.00 dollars with a pile of additional charges. BUYER BEWARE! Don't waste your money on these so-called flowers.
Want to disappoint your mother.. use Proflowers!
Ordered flowers for Mother's day, paid extra for guaranteed Saturday delivery, still waiting.. it's Sunday afternoon and still no flowers for my mother who is 1500 miles away. Great job, Proflowers!
NEVER USE ProFlowers AGAIN
I went through Pro Flowers International to order flowers for my Mom for Mother's Day. The experience was one of the worst I have encountered. I don't know if they even communicate with the florist that actually does the floral arrangement or not, but the flowers that were delivered were absolutely nothing like what I had picked out and ordered, not even the written description were similar and the value of what was delivered was no where near to what I paid (I'm not including taxes or fees added on, I'm just talking the price of the actual arrangement. I picked an arrangement for $60 and what was delivered I could have gotten in a gas staion or grocery store for $15 and gotten a better floral arrangement. I wish I had known what florist they were going through, because after the flowers were delivered and I found out what one had done the actual arrangement, I found their website and nothing but negative reviews, wish I had known before. Learned my lesson, from now on, I'll chose a florist directly and order directly from them.
Pro Flowers in my opinion is a rip off they claim to give you a discount on curtain holidays but it's REALLY NOT what they do is discount the flowers but double charge on the delivery I ordered some flowers for 24.99 and ended up pay over 50.00 for them it was 24.99 for the flowers 14.99 for a mothers day delivery 9.99 for "standard delivery" 2.99 for care and handling and 6.99 for the vase. So in the end you may get the discount on the flowers but you WILL end there is no discount and you'll end up paying FULL price anyway.
I WOULD NEVER EVER RECOMMEND ProFlowers
I placed an order online on 5/9/2013. The online ads stated that the flowers had free shipping. However, when I check out and was given a confirmation number my bill was $44.37. I called the 1800 number and I was informed that my order was not free and they could not give me free shopping. I informed the person on the phone that my account was low and I different know ProFlowers was going to charge me $12.99 for shopping and $4.99. I was informed that there was nothing they could do for me. They could not give me my money back or give me free shopping on the item.
This was my first time using ProFlowers and I thought they would be a good place to buy flowers for someone I love. However, this was a bad experience and I would never recommend telling anyone else to use Pro Flowers.
THEY SHOULDN'T get 1 star..
Raises rates for FW members
If you shop on their website before clicking through using FatWallet you can see their regular customer rates. For instance I was going to order $24.95 flowers that included a free vase... once I clicked through FW the same flowers were listed at $29.95 + $6.00 for the vase, not worth the 13% cash back... time to order from a local florist. Horrible.
Good flowers, lots of hidden fees
I've used ProFlowers for quite some time. The flowers are usually decent quality, but don't expect to get the price you're initially quoted.
After the hidden surcharges, which aren't revealed until the end of the transaction, such as vase fee, extra S&H, holiday processing etc. this will add 40-60% to your total despite any "promotions" such as % off or free vase.
Prices are comparable to FTD, Teleflora etc. but don't expect a deal.
bait and switch
i totally agree with other folks. i tried to order and in the end there was $2 handling charge and $13 standard shipping plus tax not shopping at this place anyone
Don't Believe the Bad Reviews
Obviously someone is trying to game the reviews. I have been using ProFlowers for serveral years now and I always get a great deal. The free vases ARE free, the free chocolates are tasty, and the flowers are beautiful and last a long time. They remind me to send flowers to my mother and grandmother religiously and always offer me great deal to do so. I have absolutely nothing bad to say about them.
Proflowers romantic pick arrangement
So I just received a bouquet of flowers today from the best guy out there :). Let me tell you that after reading all the reviews I was supper surprised how bad luck a lot of people have had with this company but my flowers were beyond beautiful. I couldn't have asked for a better bouquet of red roses. The petals aren't completely open which is amazing because I want to see them bloom, but they are gorgeous. I strongly recommend this company to anyone with my eyes closed. Good luck with your flowers everyone :D
I have ordered from proflowers many, many times. For years. I ordered flowers for easter- they arrived Thursday and when I came home Saturday afternoon they were wilted over! I took pictures because of my disbelief. I left feedback on the contact spot of their actual website Monday, and never had any response. I do not want a refund or new flowers, but acknowledgment would be appreciated. I run a business myself, and whenever my clients have a question or a concern, I respond within 24 hours. I will never use them again. FTD may cost a bit more, but good service is worth a few extra dollars.
Beautiful Flowers by mail
I have been very pleased with all of the Proflower orders. They are fresh buds and nicely packed. Delivered on time. Many of my orders have been last minute and have arrived on time. Also with the Texas heat the flowers manage to hold up very well. I call with any questions and customer service is great!
So far they have always been beautiful and delivered on time. :)
It's just a game
I bought a $15 voucher at livingsocial for $30 spent at ProFlowers. I thought it's a good deal. But wait! Once you use the voucher, all the discounts, or free vase, or free shipping, will be invalid. You end up paying way more than if you order without the voucher. But then you have to pay $14 shipping plus care and handling (what is that?). When I called the customer service, it's not helpful at all. ProFlowers are way overpriced. You're better off buying from a local store. Cheaper and fresher. Not again at ProFlowers......
I will never be using your fraudulent company again. On Friday I was looking for a website that would allow me to send flowers to my mother for her birthday on Sunday. I wanted to ensure they were delivered on Sunday and low and behold, your website has a special, more expensive site that ensures delivery on Sunday. I paid extra for my flowers, and twice as much for my delivery in order to ensure my mother's flowers were deliver the morning of her birthday. To my unfortunate surprise, I get a message Sunday at 11am (an HOUR before my very expensive GUARANTEED delivery deadline) that your service needs an alternate day for delivery. NO APOLOGY. As if, this sort of thing were acceptable. IT IS ABSOLUTELY UNACCEPTABLE THAT YOU TOOK MY MONEY AND BUSINESS ON THE PREMISE OF A LIE. When I spoke to the customer service agent, she actually expected me to understand that many florists were not open on Sunday. I DO NOT UNDERSTAND. WHY WOULD YOU TAKE ORDERS ONLINE FOR A SPECIFIC ZIP CODE AND MAKE ME PAY EXTRA MONEY ON SOMETHING YOU KNEW YOU COULD NOT DO. Further, how is it possible that you had my order for 2 days and only called me an hour before my flowers were supposed to be DELIVERED. I actually had to speak to a supervisor to get my delivery charge refunded. YOUR COMPANY DID NOT DELIVER ON SOMETHING I PAID FOR, THEREFORE ITS REFUND IS EXPECTED AND OBLIGATORY. I am shocked you are not refunding my entire order as an apology for your horrible service. It speaks to the fact that this situation is a RULE with your company and not an exception. I will never be duped into using your service again and further, I will be posting this letter on every available review site I can find as I would not want any other innocent consumer duped.
Stay far, far away
"Okay. I get that this company makes its money from shipping and handling of cut rate, non-arranged flowers. However, how do they get return customers? Ordered roses for my girlfriend, paid the ridiculous surcharge for guaranteed Valentines Day delivery. The flowers are delivered with a card with another customer's message and "signature". Needless to say that the entire gift was ruined. ProFlowers response: We will refund $5 or resend the correct message at a later date. If that's their idea of customer service, then they do not deserve your business. Avoid them and send an accurate message to them: "You need to be out of business!""
I can guarantee that the good reviews are placed by the company it self. Horrible customer service and total rip off.
I can guarantee that they are placed by the company it self. Horrible customer service and total rip off.
Total Rip Off
I schedule flowers to be delivered to my Girl Friend for Valentines day. The flower never got there and the customer service keep giving me excuses that when I schedule the delivery that its not guaranteed to get there the time that you schedule, it is within 2 days of scheduled date. That doesn't even make sense because why even have a delivery date if that's the case. This site is a total rip off.
Flowers never arrived
Valentines day flowers never arrived. Thanks Proflowers for ruining my relationship. Customer service sucks. Company sucks. wish i could put minus 5 stars. one is too much for them
Worse company and customer service
Please stick to 1 800 flowers.They messed up my Valentines day delivery which was to my girlfriend at her job which closes at 5pm. All details were stated for an on time and precise delivery. Flowers never made it to her office. When customer service was notified they found it funny. I asked to speak to a supervisor and Ms Shannon the supervisor offered me a refund or to deliver the day after Valentines not guaranteeing delivery before 5pm again. I was all the way in the Caribbean and stayed on the phone for over 30 minutes being ridiculed. She even said her husband isnt getting her anything so she would be happy to get flowers the day after Valentines as if that supposed to comfort me, the nerve of supervisor Shannon. Never again trying this company. I think a mom and pops flower store has better service than Proflowers. They messed up my Valentines week as Im still away from my love and she had to be with her co workers who all received stuff from their special ones
arrived in a shoebox thrown at my door like a newspaper from the delivery guy. No vase, no card, no fillers, no bow. Just a few iris stems thrown in a box to get smothered by the sun. Just horrible. This company should be called ShoeboxStems not "pro flowers". nothing professional about it.
My boyfriend sent me flowers while he was deployed and I have to say I am less then impressed of the condition of the flowers they seem to be dead already and it looks bugs have been eating the leaves ...I think it is really sad that he took all the time and effort to send these flowers to me and he ended up getting ripped off ...I do not recommend buying flowers from here to anyone
Fat cash adds additional charges
I ran an order all the way out to right before final confirmation and then ran the exact same order for a $29.98 arrangement via the FatWallet link. Interestingly an additional Promotional Vase Shipping charge of $1.63 appeared that wasn't on the previous order. That IMHO is NOT cool! We'll see next week how the flowers look.
deal.. not really
Standard Delivery: $14.99
Guaranteed Feb. 14 Delivery: $4.99
Care & Handling: $2.99
Order Sub-total: $72.96
Order total: $72.96
you might get you lousy 14% back on the 49.99 but that is probably tucked into care and feeding and delivery...
from $49.00 to $72.96? not such a great deal at all... sucka!
I wonder if a kick back to FW (don't let me bring up hotels.com kickback) is going on to make it even less funny! I got stung again! Knowing my luck she'll have a reaction to the purchase and they won't arrive on valentines day as paid for! LOL!
ProFlowers leaks or sells email addresses
I used a unique email address recently for a ProFlowers purchase. This is a complex address that cannot be guessed by a dictionary attack. Today I got a spam to that address from a third party stating to contact an AOL email address if I wanted to be a "mystery shopper". Fortunately, I can just kill my address and boycott ProFlowers.
Beautiful & On Time
This was the first time using ProFlowers, and I couldn't be happier. The arrangement was beautiful and delivered exactly when they said it would be. The even emailed me a receipt showing delivery service.
I was so impressed, I used Proflowers again a day later to send another arrangement.
Very Happy with this company!
you gotta be careful and watch the total price during checkout
whenever i order flowers, it's like right up to the last minute. proflowers is hip to this about people and so stack fees upon fees during checkout. so the $25 flower deal you thought you were getting quickly becomes $45 or $50. this is because they add a standard shipping fee, a guaranteed delivery date fee, shipping for extras fee, and tax.
this happens to me every time. for some reason i can't manage to read the price before pulling the trigger and then i see the email confirmation. but rather than cancel the order, i let it go thru because...they got me. it's my fault i'm up to the last minute, and i don't want to totally mess up.
half my fault, but half theirs. seriously - just say up front "$50 shipped" rather than "oh, you'll get this for totally like $25" or whatever.
nice flowers tho. mom always likes them.
charges pile up
They offer a multitude of coupons and discounts, but the heavy cost hit comes at the end of the [laborious] ordering process - they charge at least four different additional charges on top of the cost of flowers. That is, if you do not order anything else.
After 20min of navigating confusing and slow-loading site, what's another $20-$30? I haven't got all day, so I placed an order. But next time I'm calling a local florist.
can't place an order
No matter what I picked, the site made me go through the entire check out process, and on the last page informs me that they can't deliver it. Useless!
Flowers were perfect!
Very fast delivery and good quality. Ordered the day before I needed them and they arrived no problem
The flowers I sent my girlfriend only lasted a couple of days. They weren't very fresh when they arrived. The order was supposed to include a free box of chocolates with the deal through FatWallet. They never came. At least they got the note card right. I will NEVER buy from them again.
All the steps were very smooth! Loved their service!
no flowers in sight
I ordered flowers to be delivered on a non-holiday. A regular Tuesday, no big rush, but it's an important date for me and for the recipient. Proflowers did NOT deliver.
Proflowers sent me multiple emails notifying me that my order is being dropped off at the UPS, that it's being delivered, that it is there. Except it was never delivered. The UPS status says that the flowers were 'dropped at the front door' - even though the address has an apartment number, and is clearly not a private house with a front door.
Curiously, none of the emails from Proflowers.com contain a link to Customer Service. When I went to the website, there is no easy way to comment on or inquire about a particular order - it takes multiple clicks, going back and forth to get to the right page, and cut-and-paste to get the order number over. And when I finally got to the right form, the only relevant option offered was 'Positive Comment'. No, my comment is anything but positive.
No response from Proflowers so far. Not holding my breath either.
Nice flowers...but pricey
Love the flowers, but when you add on the cost of shipping, it's so expensive. Just go to Target and pick up a dozen for $9.99! Also, was disappointed in the "up-sell" to the square glass vase. The one in the picture was very sleek and modern. What I got, though, was clunky and cheap.
Cashback was not fulfilled on my order
10% Cashback seems too good to be true and that was the case for my September transaction of approximately $87 for which cashback was declined. I will definitely order elsewhere in the future since ProFlowers has so little regard for customer retention. Because guess what? There are LOTS of other places to shop.
On behalf of our company, I ordered a standing spray floral arrangement for a coworker's mom's memorial service. Obviously, this order had to be delivered on time or else! Co-worker later told me that the florist was at the church 45 min. prior to the beginning of the service (my delivery request was for about an hour prior to the service) and that the flowers were very nice and he was appreciative. I am very happy to have ordered via ProFlowers. Had I used a local florist directly, it would have meant a lot more time and effort on my part (to describe what I wanted and the price range, etc.). Note: I did pay the extra fee to guarantee delivery.
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