ProFlowers.com
Coupons Plus 10.0% Cash Back

whenever i order flowers, it's like right up to the last minute. proflowers is hip to this about people and so stack fees upon fees during checkout. so the $25 flower deal you thought you were getting quickly becomes $45 or $50. this is because they add a standard shipping fee, a guaranteed delivery date fee, shipping for extras fee, and tax.

this happens to me every time. for some reason i can't manage to read the price before pulling the trigger and then i see the email confirmation. but rather than cancel the order, i let it go thru because...they got me. it's my fault i'm up to the last minute, and i don't want to totally mess up.

half my fault, but half theirs. seriously - just say up front "$50 shipped" rather than "oh, you'll get this for totally like $25" or whatever.

nice flowers tho. mom always likes them.

They offer a multitude of coupons and discounts, but the heavy cost hit comes at the end of the [laborious] ordering process - they charge at least four different additional charges on top of the cost of flowers. That is, if you do not order anything else.

After 20min of navigating confusing and slow-loading site, what's another $20-$30? I haven't got all day, so I placed an order. But next time I'm calling a local florist.

No matter what I picked, the site made me go through the entire check out process, and on the last page informs me that they can't deliver it. Useless!

Flowers were perfect!

Very fast delivery and good quality. Ordered the day before I needed them and they arrived no problem

The flowers I sent my girlfriend only lasted a couple of days. They weren't very fresh when they arrived. The order was supposed to include a free box of chocolates with the deal through FatWallet. They never came. At least they got the note card right. I will NEVER buy from them again.

All the steps were very smooth! Loved their service!

I ordered flowers to be delivered on a non-holiday. A regular Tuesday, no big rush, but it's an important date for me and for the recipient. Proflowers did NOT deliver.

Proflowers sent me multiple emails notifying me that my order is being dropped off at the UPS, that it's being delivered, that it is there. Except it was never delivered. The UPS status says that the flowers were 'dropped at the front door' - even though the address has an apartment number, and is clearly not a private house with a front door.

Curiously, none of the emails from Proflowers.com contain a link to Customer Service. When I went to the website, there is no easy way to comment on or inquire about a particular order - it takes multiple clicks, going back and forth to get to the right page, and cut-and-paste to get the order number over. And when I finally got to the right form, the only relevant option offered was 'Positive Comment'. No, my comment is anything but positive.

No response from Proflowers so far. Not holding my breath either.

Love the flowers, but when you add on the cost of shipping, it's so expensive. Just go to Target and pick up a dozen for $9.99! Also, was disappointed in the "up-sell" to the square glass vase. The one in the picture was very sleek and modern. What I got, though, was clunky and cheap.

10% Cashback seems too good to be true and that was the case for my September transaction of approximately $87 for which cashback was declined. I will definitely order elsewhere in the future since ProFlowers has so little regard for customer retention. Because guess what? There are LOTS of other places to shop.

On behalf of our company, I ordered a standing spray floral arrangement for a coworker's mom's memorial service. Obviously, this order had to be delivered on time or else! Co-worker later told me that the florist was at the church 45 min. prior to the beginning of the service (my delivery request was for about an hour prior to the service) and that the flowers were very nice and he was appreciative. I am very happy to have ordered via ProFlowers. Had I used a local florist directly, it would have meant a lot more time and effort on my part (to describe what I wanted and the price range, etc.). Note: I did pay the extra fee to guarantee delivery.