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Most Recent Store Reviews for Saks Fifth Avenue
Terrible customer service
They sent me a wrong item and I wrote it to the return slip that they sent me this wrong item. They charged me $9.50 return fee. I called customer service and they told me I did not write it on the return slip. I did! They don't believe me and refused to issue me the refund because they don't believe customers and don't believe their warehouse people made the mistake. I sent an email confirmation of the order and the photo of the wrong item sent to me. Still they say they cannot refund $9.50 that cost me for their mistake. I will dispute the charge to the credit card company. Why I have to pay my hard earned $10 for their bad service?
Great dept store
like any other dept store out there.
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