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Deceitful, unreliable, horrible customer service
BE WARNED ! If you need any work done, DO NOT CALL SEARS!
See what they did to me
In 2002, I had 25-year roof shingles and ventilation installed by Sears Home Central in Ottawa.
The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed. The salesman came to see and insisted the ventilation was fine. Against my better judgment, all I could do was hope for the best.
In the summer of 2009 I noticed the shingles are cooked, curling, breaking and leaking. I get huge ice dams in the winter, causing water to back up and drip inside.
Cause: Their own representative finally came to inspect it in July 09 and told me that the ventilation they installed was done incorrectly, causing excessive heat buildup in the attic, and it is Sears' responsibility. He also said that they would fix the ventilation and reshingle the roof at no cost to me.
Since then, all I get is runaround, excuses, gobbledegook and outright lies from the Corporate Customer Service and the local Installation Manager in Ottawa. I will NEVER EVER deal with Sears again.
UPDATE--- I had the whole job redone at my expense in April 2010. The latest BBB report on Sears at the time:
BBB Rating April 17, 2010
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include, among others:
669 complaints filed against business in the last 36 months
11 complaints filed against business that were not resolved.
Failure to respond to one complaint filed against business.
One serious complaint filed against business.
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