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Most Recent Store Reviews for Sears Outlet
Decieving selling a lawnmower that had to be 5 years old used as reconditioned
I bought a lawn mower in April 2014 and it still sits in my garage. First they didn't furnish me with a key. I received the key yesterday June 28 2014. When I started it the lawnmower hit a clump of grass and bent the blade. I looked underneath and the blade looked 10 years old. I then got another blade but it would not sit right. So I replace the spindle. The spindle and the pulley that were in there was rusted beyond belief. The spring was rusted. I kept this in my garage so there was no way to get rusted by me. They deceived me by selling me this corroded machine as being a new one but worked on to bring it up to par. This mower underneath the deck looks worse then my 10 year old snapper. Which with the snapper I never had a problem with the deck or blades bending. This is a piece of crap machine that sears would not take back when I call the same day in April to take back. I wanted to get another one that sears had on sale with a full warranty but the outlet of course knowing I was a sucker to buy this pos machine wouldn't take it back. I would never trust anything coming from Sears ever again. I thought they made great products but that was in the past. And no customer service.
Do not shop here if you value your time and money
This is a review for Sears Outlet online. I placed an order for a refrigerator on 4-22-2014 scheduled to be delivered 5-2-2014. I never received a call for delivery confirmation the night before. On 5-2-2014, I spent over 2 hours on the phone being transferred between departments. I was told anywhere from it was still on schedule for delivery that day, the item was in transit, there was a problem with my credit card, and that the item would be delivered later in the week but they could not tell me a date.
I eventually was able to speak to a case manager Mark who was extremely rude and unhelpful. I explained I did not want to pay the $220 shipping and delivery fee if the company could not complete the agreed upon delivery date and could not give me a set delivery date. He pretended he could not hear me and said we had a bad connection and hung up on me. At this point I will have to now take another full day off work, the date is still to be determined.
The two people in the shipping department I was able to speak to were actually very nice and helpful. The rest of the company is extremely disorganized and not worth doing business with. I will not be ordering anything that needs to be delivered from this company ever again. Do not order if you value your time and money.
bad reviews are legit and 6 months after the last bad review, still bad practices
purchased item that shows in stock...receive email that was cancelled...even though this item was online, offline then back online...???
anyways, i still get emails, calls that they are delivering a "cancelled" item. HA!!!
poor execution at the end of the day.
A waste of time...
You're allowed to place items in your cart but when you check them out for payment, they will just cancel your order, a waste of your precious time!
Arbitrary price fluctuations & misleading inventory
A dryer I wanted to buy was literally $800 for a couple of weeks, then suddenly jacked up to $1200. The item is listed as in-stock, then when you go to buy, it is suddenly out-of-stock.
Sears Disappoints Disappoints and Disappoints.
Last 3 Sears purchases online failed. Items shown in stock were not in stock. Needed item not in stock but Sears refused to cancel order before shipment. Customer service a thing of the past as is iconic Sears.
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