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Most Recent Store Reviews for Sears PartsDirect
Easier ordering process but shipping cost will get you.
I was able to locate and order the part easily. I wish the shipping charge was cheaper but it was worth it. Also, an extra 10% off from using fatwallet coupon did not hurt at all.
I ordered four garden variety bearings from these clowns which their website listed as "in stock". Six days later I receive my package. They only shipped one bearing with a packing slip that said "the remainder of your order is on back order. Estimated to ship in 5 days". Well I was annoyed. I could have ordered these parts from dozens of different sources. I chose Sears because of brand recognition and because they claimed to have the parts in stock. But, I already had one bearing, and returning it and cancelling the order seemed like a hassle; so I decided to wait the 5 days. Well, 5 days turned into two weeks. I finally received an email saying something to the effect of "we have no idea when we'll have your parts". I contacted Sears customer service. 110% useless and clueless. Keep in mind that I had a broken machine that needed these parts. I finally just ordered what I needed from Amazon. Received them, as ordered, in 3 days. Really no reason to ever use Sears again.
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