Sears
Coupons Plus 3.0% Cash Back

There is not enough characters in this text field to 'explain' my dissatisfaction with the Sears.com family of websites. Their engineers/web designers/programmers/code monkeys/ecommerce marketers, etc. should all be FIRED. I have an MBA in ecommerce design/logistics and sears.com is the worst online experience (at least in my own experience) that I've endured. I come to this conclusion of having surveyed/audited over 4000+ websites in my last 10 years of ecommerce experience. If it weren't for the quality of most of their items and the (although baffling) pricing structure, I would imagine sears.com would die a faster death than it is doing now. TO sears.com: 'less is more' - look into that with fervor.

Can't comment on in-store shopping, but the pick-up at store service has been really good. One thing Sears is getting right.

Always wait for a sale on craftsman's products, they have a lifetime guarantee.

Ordered tools on 5 May. Received "item shipped" email on 5 May with estimated delivery on 7 May but the tracking link didn't work. On 9 May and still no pkg received but Sears.com order status showing delivered, I contacted Sears Customer Service. They couldn't tell me anything more than the status page did but said they'd forward the order to "research." On 13 May and no update from Sears, I contacted them again. LONGGGG story short I was told I had to wait 8 business days from 9 May to get further info. Remember, I PAID for the item on 5 May! On 17 May, I got an email saying a return was processed and I'd be refunded. Finally, on 21 May I checked Sears.com for order status -- it showed "Returned" -- but I still haven't received a refund so I called Customer Service again. The rep immediately tried to get me to order something and kept trying through out the call despite my insistence that I wanted to find out where either my item was that I'd already ordered and paid for or where was my refund. After 15 mins of this frustrating phone call, I was told I'd have to wait another 3-5 business days to get my refund or at least an update on my order status. At this point, I ended the call and submitted a dispute claim in PayPal.

Lately Sears has been sending me E-amails that I have bonus points for no reason and only good for a specific time period. Last week they gave me $7 and I used it for a Yoga mat and yesterday emailed me another $6. When I bought something today it said I $5.50 worth of points so I used it then later while at Sears buying a $12 item the cashier pulled up my number and it showed I still had the $6 bonus so she applied it. So I ended up saving a total of $11.50 SYWR & Sears5off50 and everything was half off clearance price. Plus 6% CB on Fatwallet.

I have been shopping at Sears for 60 years and they treat you the way us shoppers should be treated. Montgomery Wards was another good store so lets noy let what happened to them happen to Sears, OK? other wise we will be forced to buy at Smallmart. I actually drove an extra 30 miles today just to avoid buying a lawnmower for the same price just to support a good company. Thanks Sears!

it took me multiple days to place an order via fatwallet on sears.com. their website does not show some prices until checkout. the price in the shopping cart would change depending on whether or not i started off through fw or direct. direct was cheaper and the price would go up when i used fw. i finally got the price to match with FW but did not get the traditional pop-up from fw allowing me to make notes so not sure the pathway was recorded.

in addition, the site stated it accepted amex but it would not accept my card stating it did not recognize the number format. so strange and ineffecient.

Sears sucks. On big ticket items, forget about cash back- especially if you use coupon codes. If there is ever a problem with your order, prepare for a long line of call transfers and overseas CS agents. The only thing I can say with any degree of certainty is, only use Sears as a last resort.

Good luck with sears CS. Cancelled order and I did not get a refund until I requested it 1 month later. Then they shipped a $500 gift card that was stolen. Lo and behold, there is absolutely no way to report a card stolen. The number on the back of the card only allows you to check balances. I reported it stolen to Sears CS and a month later they get back to me that oh the card was used up (they day after I attempted to report it stolen), and your sh*t out of luck.

Great appliances, very reliable, free shipping to store

I bought shoes on sears.com and the returned some of them that did not fit. Later I found that refund was less than I paid for shoes. Sears store cashier could not explain anything and sent me to sears.com. I called sears.com service desk four days one evening after another one. Every time service desk agent asked me million questions and at the end, after 30-40 minutes of discussion, they told me that Sears’s computer system is down and they are not able to open my account.
I can qualify it only in best case not professional and worse case mockery.

I cannot even start with my experience with sears store. I can assure you it's a Sham and scam to keep your money and delay refunds . Do not buy from this store as you will discover the hard truth if you are unlucky that your order is back order or a an issue with the amount you bought with and the amount charged to your card. Or just simply call customer service you will hear only apologies but no real solution to your issue .

I recently spent over $4000 at Sears this past Holiday shopping season mostly in new appliances and tools. I find their selection to be amazing, and their customer service is still okay. However their systems still appear to be hugely antiquated despite some obvious attempts to update it to modern times. They still need to finish their overhaul, and bring all their systems to the 21st century and until they do that, they will not win over most customers.

Still, their recent sales have brought me more and more to their store especially as a recent homeowner. The Craftsman line of tools still have some quality in them despite losing their famous warranty and outsourcing. Just be sure you understand what you get.

Purchased tv for $850 got a gift card for $250. Got 3% back from fat wallet and 5% from my credit card. Worked out to like $600 bucks so in pretty happy with fat wallet and sears

went through fat wallet to purchase a freezer from sears, got $35.00 off the purchase because it was over $300, plus got $19.78 payed to me for buying something i was gonna buy anyway. hell i love free money and FAT WALLET

Getting a deal out of Sears.com takes some work. I was first going to purchase one dishwasher, but their online support staff made changes to prevent more online purchases, maybe the fatwallet "extra" discount instructions scared them(ie cashback + shopyourway coupons). I was a bit frustrated, since the end date of the sale was extended, but I still couldn't purchase the advertised item for the advertised price. Anyway, I picked an alternate item.

Outline on how to get the best deal:
First, you need to use their "ShopYourWay" coupon system. Second, you need to wait for the right sale. Third, the fat wallet cashback is not automatically reported, so it requires a bit of record keeping and follow-up.

Sears always tries to pump up their end of year numbers, so they typically push through some sales in Nov & Dec. But be aware, the related sears/kmart web sites are being reorganized, so expect some issues.

No pickup confirmation mail within 2 weeks of order date and still trying to cancel the order. Keep getting promises of cancellation confirmation for the last three days. Will probably have to dispute the charge with my CC company.

I placed 2 orders this week, {shame on me} both times, I used coupons, and on each order the coupon is applied to one of your items, not subtracted from the order total, so after the orders were placed, each time a received an email, saying that the items that the coupons used on were not available at this time so the canceled the one item off of each order that had the discount; thus meaning no saving at all for me. but the kicker is I went back to the website, and was able to put both of the "so called" unavailable items in my shopping cart and continue to pay for them, which I did not do again!

I purchased a Cloth Washer from Sears and right awasy there is additional cash available in fatwallet. Thank You

I have had great experience with Sears. I bought a house and got 2 appliances, one thru the store and one thru the internet. I have also bought a TV through the internet and the cash back worked fast. They also have the shop your way rewards which do help out. A decade ago I would not go into Sears because they were too expensive and nothing on sale. Now they are very competitive and their site is easy to use.

Last week after cancelling a TV I had ordered and paid for online Sears gave us an additional $100.00 to spend at their stores. So, given it's free money I decided to give them a last chance and ordered from them yet again using their money as well as some of mine on Sunday. Today (2 days later) I get an email saying one of my items has been shipped and notice the status of the other item (Aaron's christmas present might I add) says "Cancellation requested". I call to see what's going on and find out they have cancelled yet another one of my orders because they are "out of stock". NOT ACCEPTABLE! When you order online at Walmart they will tell you in the middle of the process that they just ran out, I can deal with that but NOT 2 days later. Conveniently now that the "Black Friday" sales and "Cyber Monday" sales are over I'm now stuck trying to find a decent deal on part of my husbands Christmas present.

This Black Friday I ordered a TV online to ship to store. I checked the nearest store and it was in stock. I received confirmation that my order went trough. Then, I only needed a "ready to pickup" email. Over 3 hours later I received an email that the item was out of stock and my order was cancelled. By then I no longer had any change of getting a good deal on the same TV.

Never buying from Sears again!!!!

I haven't had any problems ordering online. When I ordered online and chose in-store pick-up, it was ready that day.

When I ordered online and chose delivery.It was super quick!

Sears doesn't have control over inventory or ordering process. They canceeled my order with message 'out of stock'. They were suppose to check before I order the item.

I purched my new tires online from sears. I went to the store to pick them up and have them installed. They had me out of there in less then an hour. Fast and happy employees made it a good experience for me . Thanks guys Great Job!!!

I made an order at sears.com on 04/18 for a pair of speaker stands. It showed in stock when I ordered it but I have not got it on 04/30. I called sears and I was told they need 3 days to investigate it. Today,05/03, I called them again, I was told they need another 5-7 days to look at it. Bye-Bye sears, forever! No wonder sears.com's rating is below 1/10 at resellerrating.com. That score makes them look like a scam, lol, they don't even care.

total waste of time.. website kicks back and says out of stock when using codes.. Without any code and it rings up full price just fine

The title says it all. I had a great experience with Sears, starting with their instore TV salesman who was totally low-pressure. A big, pleasant surprise there. After taking some time to decide on my TV, I ordered online via fatwallet and sears.com. 3% cash back on $745! Whoo-hoo! Sears' site was quick and easy to use, and pickup at the store was so fast and painless I couldn't believe it! I just pulled up, swiped my credit card and the gent put my TV in the car. The whole thing took less than 4 minutes!! Very impressed.

Its very difficult to shop at sears now because not only is Sears.com and Sears two different stores, the employee's at the store don't seem to know how to deal with the .com orders. When you buy something online you can't simply go into any sears store for problems or service like most other major department stores. One other thing, sears.com and sears may not always honer each others promo's. It's too bad because I grew up with sears, before target, walmart, costco, etc... gemco was cool but sears was the best.

Never thought of going to Sears for anything but tools but wow!. Turns out they had a great selection and their prices were right there with the others.

Since I found that I could pick it up from the store tomorrow rather than wait, I've now placed other orders from sears. I had to return 1 item and I was able to do that at the store too. I hate having to return online stuff and now that's not a problem. Very cool Sears!

My son opened his present on Christmas Day with much excitement. He has needed new boots for quite awhile & I must say he was quite pleased with these. Thank you for your help.

My TV went out right AFTER Christmas. So I bought one from Sears.com it was very simple to order. I LOOOVED the shipping.. it only took 2 days to get it. They were very fast! Thanks a bunch Sears.com!

Sears is a great store for buying anything from clothes to electronics to power tools. Sears has a very liberal return policy -- 90 days, but they'll still give you a gift card beyond that -- and has frequent Friends and Family sales. Most items you can pick up in store, saving you on the cost of shipping. They also print out coupons almost every time you shop there. Prices are usually competitive. In store, I really like the Lands End brand, which is very high quality; due to lower-than-average foot traffic, deals often can be had on it too!

For an item that did not fit properly, I am expected to pay return shipping AND shipping on the replacement. That would be a total of three shipping charges for one item. Additionally, it wasn't just that I ordered the wrong size, the jacket had shorter sleeves than I've ever seen on a large. Sears won't budge on it being my responsibility to pay for return shipping.
Way easier to order from a retailer that has a better, less costly return policy next time. Sorry Sears.

Delivery was efficient and GREAT customer service even by the men delivering the product. They went above the call of duty by installing the tv as well. Couldn't have asked for a better experience.

I was planning on writing this review to praise Sears, because I've been very pleased with several transactions I've had with them recently. Honestly! The idea came to me while clicking through here to make another purchase, but my satisfaction has since soured some.

After receiving an email, stating that Sears was offering free shipping through July 4th, I figured it was the perfect opportunity to order a few items I'd been wanting. After reading the email carefully, to ensure that I understood the terms, I clicked the link to find a banner on the Sears website, advertising the same "free shipping" deal in the email advertisement.

NO WHERE did it say anything about a having to spend a certain dollar amount to receive the offer - not on the website and not in the email. So imagine my surprise when, after wasting an hour of my time choosing the items I wanted, I receive a notice that the coupon code for "free shipping" requires spending at least $99. To be clear, I have no problem with that deal, except that it wasn't what I was led to believe it was. Unfortunately for Sears, the items in my cart did not total $99 and so I just closed my browser down, right then.

After not shopping at Sears for many years, I've been a very happy customer, on several occasions, as of late. But I do NOT appreciate Sears wasting my time, by leading me on, as they did tonight. Thanks, Sears, for wasting my valuable time, that could have been used to make money to spend in your stores. Next time I'll be far more cautious before shopping at your website.

highly recommended

I ordered a dishwasher on Sat. night and it was delivered Monday morning. No problems with that, except that was over 6 weeks ago and still no FatWallet credit. I had to request an investigation a couple of weeks ago, and still nothing, yet. I signed up with FatWallet because I was making this big purchase with Sears, so I'm new to it and I know FW is trying to get me the credit. It's frustrating, tho, because I made a smaller purchase with another store last week and they credited my FW account the same day it was shipped. Why is it so hard for Sears to do that?

For whatever reason, after my last three Sears.com online purchases, which btw were initiated via FatWallet.com, a contract for recurring charges showed up on my PayPal account with the "Sears Holding Company".

I have no printer and worker there told me I would need to print up my receipt. I did have my order number and finally found a person who worked in pick-up area. Instructed me to type in my phone number, but the computer was messing up that morning. It finally did work and my order was located. Good price on the hose I bought and I am pleased with the murchandise.

It does have some issues but I believe is getting a lot better. Still has room for improvement. If you're doing store pick up, make sure it says that in your cart.
Also I don't like the fact that you can't do multiple codes.

I often buy online, and do in-store pick-up. The speed of service is amazing, and their bar code kiosk check-in system should be copied by other retailers! Getting 6% FatCash is just icing on the cake (or garage door opener in this case!).

Got a great deal on a garage door opener! Everything went very well with the online ordering and payment process. I opted to pick up the device in-store to save on shipping. Everything went smoothly at pick-up time as well. The only problem I had was that the e-mail notification telling me my order was ready to pick up never arrived. A quick call to the store to verify everything was ready is all it took!

I placed an order (big ticket item for several $$$). I canceled the order within 2 days. The order (after a few days) appeared to be still "in process". I called the customer service (India!)to investigate. My nightmare just started ...... they told me so many different stories ....it was cancelled, no it was not but in the process of being cancelled, it was going to be cancelled soon etc. etc. Each customer service representative (of course always in India)gave me a different story and every time I had to go through the same #@#@ ..... my data, reason for calling etc. A huge loss of time, but most important they were NOT refunding my money. After over 15 days my order did not show as canceled and my money was not refunded. I had to go to my local SEARS where I found an extremely cooperative employee (online order dept) that solved everything in three minutes. It is absolutely unbelievable. Buyer beware!

I order on a regular basis from sears.com and have had exceptional service! I use shipvantage for free shipping, and despite what some complain about excessive shipping charges, if you order as often as I do it is well worth the $79 a year for this service. Any time you need something fast it is only $3.99 for next day air, and the regular free delivery packages usually only take a couple of days.

Any problems not resolved in Customer Service-Ask for the Manager and document the names date and time you spoke with each person. They want your repeat business and referrals so they should make you happy! I have had issues in the past but I will say that Sears is One of the BEST when it Comes to resolving Customer Service Issues! If you don't get anywhere on the phone, make a visit to the store and believe me, they don't want other people Hear you complain!!
Thankyou Sears for all the Years of Great Service and Products!

I have been using my Craftsman tools for over 20+ years performing the exact same jobs as my co-worker mechanic's in the same shop with their fancy-over priced Snapon,Mac,Matco and SK tools and have yet to experience a job that my Craftsman tools couldn't perform as as well or better at!
Plus with the money I have saved buying Craftsman tools instead of the others mention above and invested over the years, I a nice little nest egg for retirement that will get me out of the shop a year or two earlier than my co-worker mechanics!

I purchased 4 pair of pajamas at sears.com (they were a sears product, returnable at any sears). They didn't fit, I went to sears to return them, they wouldn't take them back. Said they'd have a prepaid UPS pickup that Monday to return to sears.com store (this was over 2 months ago). Emailed to complain, got form letters saying they were sorry and would fix it. After 2 weeks of emails, the form letters cycled out I guess because they started again from the beginning. I thought I was dealing with a person (these letters sound like a person is helping), but to my surprise, I got the same 'letters'. I'm out approx. $75. Sears DOES NOT CARE at all. NEVER AGAIN, they got the last penny out of me. This isn't the first time I've had trouble at Sears, but it sure is the last.

I ordered a PS3 and online for in-store pickup. I got an email within 2 hours informing me the item is ready to pick up. I went to the store and within 5 minutes I picked up the item and was on my way.

I just ordered a Kenmore microwave on-line. I was surprised to see the web pages were refreshing and coming up faster. The checkout process was actually pretty quick.
After complaining for over a year, this was a pleasant surprise. Let's see if they can keep it up.

I've ordered from sears.com multiple times. They are very good at screwing up the orders. When I've called to get orders fixed, it is very difficult to get somebody to do more than make a promise of fixing the issue. I am currently upset becuase I got to spend 2 1/2 hours spread over the past week trying to get them to fix their screw-up.

Long story short, they double-billed me then four calls later, I still didn't get my money back. They were extremely rude...

I purchased a garage door opener for in-store Pick-up. The process could not have been easier. I received an e-mail with instructions stating that the item was available to be picked-up. I arrived at the Sears store, and there was a special parking area for Customer Pick-up. There was a machine to scan in the barcode my my e-mail, and my name appeared on a TV screen with a timeclock. (There was also a sign promising my ordered to be given to me in 5 minutes or less, otherwise I get a $5 coupon.) Within 30 seconds, an employee emerged from the back and took my e-mail. Within another 2 minutes he was carrying my garage door opener and loaded it in the trunk. Three minutes in and out!! This is the new Sears!

Sears advertises a free shipping coupon on its own front page, on Fatwallet.com, other sites. However, that coupon is not working - shipping is not free. An email to a Sears went unanswered.

And shipping is rather expensive - $10 for a small package.

Bought a patio dinning set about a month ago from sears.com and then they canceled it. While I have called sears.com several times, they still didn't refund my money. Every time they apologized and will refund in two business days. Very frustrated. Will never buy stuff from sears.com or sears.

I was just trying to use a coupon LABORDAY posted on FW $10 off $75 or more and did not work. Contacted Sears Live help and they said that none of the coupons listed on FW web site are valid.

I love the selection and prices at Sears, but the website is so slow its painful to shop on it. Land's End isn't so bad (which is Sears owned), so I'm not sure why they can't borrow the technology from them. I finally just bought everything in my cart because I knew I'd be returning some things anyway, and it was easier (free shipping) than trying to edit the cart!

Quality of products from Sears is still good. If you don't like your product, the return policy is great. And you can actually pick up the product at the store if you don't want to pay shipping.

I placed an order for in store pickup last night. This morning, I received an email cancelling my order because the item is out of stock--it will be in stock in a week and so I asked to get a raincheck. They said no, I needed to re-purchasae the item at the non-sale price ($75 higher!!). Although they did promptly refund my money, I don't like the fact that they would not honor the price at which I initially purchased it at.

website is ancient, double check the price at the final page, sometimes the price changes and it is always an increase. that said, love the craftsman tools and lifetime warranty. good deals can be had when they have sales, combined with FW cashback of course

This the last order that I'll be attempting to place with Sears.com. Everytime I order online, I have an issue that requires an excessive amount of my time to clear up. This time I ordered a pillowcase and paid via gift card. A few hours after I placed my order, I got an email from Sears telling me that my gift card was declined (???). I checked the balance on my gift card and sure enough, it had been charged. I've now spoken to four different customer service people at Sears. Each has given me a different reason as to why my order was cancelled (system problem with processing gift cards that day, item was out of stock, etc.). Each has also given me a different answer as to when and how I will be refunded. I've been told the amount will be credited back to my gift card, and then by another Customer Rep that they would mail me a new gift card (I still don't know which will happen). I've been told the money will be credited back in 24 hours, 5 business days, 7 days... (and I still don't know which it is). Any of those timeframes is unacceptable. Sears cancelled my order but is holding onto my money. Oh, and when I check my order status online, it tells me that my order is "in process". I'm thankful at this point that it was only a pillowcase and not something more expensive. I will NEVER order from Sears again and will advise those I know to stay away from Sears.com as well.