Shape FX
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I was getting ready to take a vacation that included a stay at a water park. I knew I needed a new suit and found ShapeFX was having a sale. I found a suit I LOVED which is hard for me. Other customers wrote that the suit was flattering and true to size so I went for it. I checked the shipping dates and made sure I had plenty of time before my trip (they said 3-7 business days) 9 days later I called because according to the computer there was no shipping info available on my purchase. To my shock, the customer "no-service" agent told me that this item was PERMANENTLY unavailable and that my credit card had not been charged. WHAT? I leave in 2 days. I asked her why I had been allowed to place the order if this was the case. Silence. I asked why I had not received and e-mail or phone call to let me know my order was not coming. To this question I got, "I do apologize." I WILL NEVER ORDER FROM THEM AGAIN! A first time customer turned into a never again, never in a million years, I will go naked first customer.