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Most Recent Store Reviews for ShindigZ
Loved their baby shower stuff.
I threw a baby shower for my sister and found the cutest baby shower stuff from Shindigz! I ordered candy bars that had my sister's name on it and the cutest banner that I hung above her as she opened gifts. I figured shipping would take forever with custom items, but I was totally wrong. It shipped quickly and was just perfect.
Really Unique Party Supplies
Love these guys. I shop Shindigz if I need party supplies that you won't find in the box stores. Love that almost all of their decorations and party themes can be personalized. This works for birthday party favors for my kids. This would be the company I would use for graduation time too.
Beware Partial Orders
BEWARE. If items are out of stock, you may get 8 plates when you ordered 24, and they'll tell you it's your problem that you don't have a matching set and not enough supplies for all the kids. Hah -- who wants a mismatched party set? It's like getting half a suit. Customer service is TERRIBLE. I called within a few hours of getting an email that there weren't enough plates, and told them to cancel the order, but they told me they would ship anyway and I'd just have to pay for return shipping if I wanted a refund. I called AmEx to cancel (I LOVE AmEx since they're so customer friendly) and was told ShindigZ hasn't posted the charge which likely means they haven't shipped yet. So Lana and the rest of ShindigZ customer service could have pulled this order. BEWARE so you don't have this headache! Who needs a partial order?
Negligence in delaying my Next Day shipping and the totally inferior product of magnetic tape
On Tuesday morning I placed a generous $380.66 order for parade float decorations to be shipped with “UPS Next Day Air Saver”. It was important to me for delivery to arrive on Thursday to begin our float for the Saturday morning parade without last minute surprises so I paid $94.95 for this guaranteed next day shipping. Just when I was expecting delivery, I got email notification that my order had just shipped out. Upon calling, they confirmed that they did indeed charge me for Next Day but that they just didn’t get it out in time for that to happen. Receiving the order close to 7PM on Friday meant that I was on the phone to UPS customer service more than once and totaling an hour on hold for delivery tracking. Of course, I had hired help on the clock who had to give up waiting for UPS with me and go home. So I paid for help which couldn’t help and then two of us burnt the midnight oil trying to make up for lost time. What was meant to be a fun experience for all to share in building our float, turned out to be a last minute panic attack. This complaint is two-fold so read on…
Although customer service was helpful in calculating material quantities for my 10X20 trailer, they gave me a huge bum steer on the magnetic tape for securing the fringe to the metal trailer. After paying $178 for 2 rolls of the tape, we quickly discovered that it couldn’t secure a chicken feather. It was useless and a complete waste of time and money. That is not the worst of it, though. We found out at the last minute and had to scramble with good old duct tape. Two major faux pas on their part were negligence in delaying my Next Day shipping and the totally inferior product of magnetic tape, which left me to my own devices at the very last possible moment. Never again! . No thanks to Shindigz for the fact that I didn’t get to sleep the night before the parade.
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