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Most Recent Store Reviews for Soap.com
Not what it used to be
I've been a customer of diapers.com and the newer soap.com for years. I loved the convenience of overnight shipping and was even willing to pay a little extra for it (they're prices used to run a little bit higher). But this past year, the site has become just outrageous. First they raised their prices by a lot. Every item that I reorder from my order history is an average of $2.00 more. Then they raised their free shipping threshold from $35 to $49. Then they extended their shipping time. They used to offer free overnight shipping if you ordered by 8pm. Then it went to two day shipping. And my most recent order was placed on a Thursday and did not arrive until Monday! So, in my opinion, the tradeoff of higher prices for quick delivery has been lost. Now they're just ripping people off.
I will never buy from Soap.com again
items packaged loosely and broken caps on honey; baking powder leaked; caps on cleaner broken; coupon buy one get one free - did not receive free item; supposed to get many cans salmon - got one for $7+; same with angel food cake mix - supposed to get multiple boxes - got one for $3.25. Extremely disappointing.
Don't shop through multiple sites from Soap.com
Our family absolutely loves the convenience of the next day shipping, especially when we run out of a necessary product. However, please do not shop through their multiple sites at once as you only receive a part of FW Cash back. For example, we bought some household items from Soap.com and cat food from Wag.com within one click. Only Cash Back for the household items was received and nothing for the cat food. Thus, from now on we will place orders from this family of sites separately, regardless of their marketing push to combine all the purchases. Fat Wallet should have made it clear to their consumers.
Fast shipping, good price, and large selection!
The BEST Place to Buy...SOAP!!
I do not work for Soap.com and am not affiliated with them in any way other than as a customer. DO NOT pay attention to the negative reviews on this page! Soap has ALWAYS fixed problems with my orders, IMMEDIATELY and even sent out freebies. I have been a customer since they first started and, while they may not be the cheapest, they provide me the "natural" soap product that I NEED for my septic system and for being kinder to the environment. These natural products also last about twice as long as convention products thus, one bottle of detergent is like getting 2 SO, it is actually less expensive than the grocery store (take THAT, naysayers!). I LOVE Soap and have been with them for over a year now and they have NEVER let me down. They actually implemented one of my ideas on keeping soap "contained" in case they break in route - they now put soap items in bags! That's listening for you! GO SOAP GO!!!
This site is very expensive. Even with coupons - it's not worth the bother. And the customer service is awful too.....
Great prices, fast delivery.
I'm very happy with my first SOAP.COM order. Used 20%off coupon, plus I got FatWallet Cashback. Deliver was fast (ordered Saturday, delivered on Monday).
Free delivery for $25+ first order (I think it's $50+ after that).
Best Customer Service!!
I received my first order from Soap.com today and was disappointed when I found that one of the bottles of liquid soap had leaked and was half empty. I called customer service, and they were so accommodating! They offered to either refund me, or send me another bottle at no charge! I am so impressed, and can say I will be a customer for life!
Please do not shop here! I only attempted to use this because I live immediately outside Manhattan and it's inconvenient to lug detergent and other heavy items back to my apartment, the prices are really quite high. For whatever reason, their site was not accepting my credit card, possibly because I had recently changed my billing address. After 3 attempts I tried putting in my old billing address and the order went through. I realized about 45 minutes later that the site had charged me 4 separate times taking over $1000 out of my account. I called customer service where it took about 20 minutes just to cancel the order (the woman was nice but sent 3 emails confirming the order instead of cancelling the order) and I was told it would take anywhere from 5-7 business days for the money to be put back into my account. Never again, I'd rather make multiple trips to the store then deal with the headache this site caused me!
Easy web site, fast delivery and all as promised! Will use again and recommend others try this site
Amazing customer service and great deals!
Yes, sometimes the coupon codes don't work or simply disappear (although I have learned that it is usually because your account got logged off, so logging in USUALLY resolves this issue.)If your coupon code truly doesn't work, Customer service is available 24/7 and if you email them, they respond extremely quickly and offer wonderful service. The only complaint I have is that there is an incentive for first and second time customers, but not for returning customers. I just emailed them about that too, we'll see what they say!
Overpriced, coupon codes never work
The prices on the items are a lot more than you'd pay, even at a pricey grocery store or drug store. You can't use coupons and sales are few and far between, so you really have to be savvy to get a good deal from this site. It can be done, but only if you are very in tune with what is a good price and what usually has coupons you can apply at a brick & mortar store.
My other complaint is that they frequently advertise coupon codes... and they never work! I have ordered from the soap.com family of sites 3 times now, and each time had to contact customer service regarding the codes. First time it was a code from a coupon insert from my local paper that wouldn't work for a first time customer- it kept telling me I wasn't a first time customer when I was. Last time it was a code advertised right on the item page, but didn't work (customer service said "oops, that expired yesterday, we forgot to remove it from the site"), and the last time it was a code they send to me via email, when I went to use it the response was "you have to be an existing customer to use this code."
For prices that aren't that good, and coupon codes that NEVER work, I don't think I'll be using them again. Unless they can give me a super good bargain on items I use regularly.
I gave them 2 stars because the customer service folks (who I contacted via email) were always quick at responding, even if it took them a few times to correct what I was asking. And the threshold for free shipping is relatively low.
Normally I don't seek out sites to review store fronts but I to on this occasion. I had ordered a bunch of shaving paraphernalia that was already a good price made better by the first time purchasers coupon available. Unfortunately I didn't receive one of the items ordered. Reviewing the web site, the item now indicates it is out of stock. It was replaced with the same brand of product but not similar (shaving cream v. soap) even though it has an equivalent replacement (tube instead of jar).
Calling customer service was actually a treat. They were very apologetic and generous with fixing the problem. It's rare to find such a responsive and proactive company now-a-days. I will definitely do business with it again. Shipping time was reasonable.
Fast shipping. The Tart Cherry Juice is good in plain Greek Yogurt.
The coupon seems don't work
I am the first time buyer from this site, found coupon online , but when I check out, the coupon seems don't work.
Happy NYC Soap.com Customer!
We moved to NYC a year ago and have had to change our suburban ways to adjust to city living. Since we left our cars behind, we no longer shop the same way we used to and have found a new love of shopping online! Soap.com is a blessing and allows us to save the hassle of lugging heavy items back to our apartment. Plus, it's a great time saver too! Within 24 hours, our items were waiting for us at the door. I would definitely shop there again and tell all my friends about it!
Bonus is the 4% cash back from Fatwallet! Love it!
Wow, that was fast!
Ordered lipstick Maybelline discontinued. They had color I wanted at a fair price and arrived in 1 day. Shipping was free and got 15% discount. Would order from this company again
My first experience with soap.com was awesome--I'll definitely be shopping with them again. Great selection & great prices, plus ridiculously fast FREE shipping. I placed my order on Friday afternoon and it was at my door on Saturday!
competetive pricing, fast shipping and great customer service!
I have made a few purchases from them and have never had any trouble with them. 90 day return policy that seems much more lenient than amazon's, and very good prices when it comes to everyday items.
Not cheap at all!
Could not believe what other reviewer said here. Most of stuff on this website is much more expensive that other website like Amazon.com or CVS. If you pay attention to deals at your local grocery or pharmacy, you definitely will save a lot than you buy from this soap.com. I personally wills stay away.
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