Sony Coupons

Perhaps, my expectations were too high. I bot a laptop online, and they sent it earlier than promised, and it was as advertised ...
But the whole experience was not enjoyable. I called them after I placed the order, and asked if it was possible to change the color, and they said "no". Once the order is placed, you cannot change anything, it is their policy. What kind of policy is that???
It takes them 2-3 weeks to ship the laptop, and then another week for it to arrive. Now, if I do decide to return it and get that pink one instead for my wife, I have to wait a month for it to arrive, then pay for shipping out of my pocket, and wait another month for the new one.
It just does not seem to be on par with their competitors, like Dell or Amazon, or Apple, that will really go out of their way to help the customer. I would say this is a kind of a de-facto standard in the online shopping industry, and Sony has clearly fallen behind.

Even though I only really use Sony for entertainment and Camera's everything is awesome. Best Company for total entertainment!