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Most Recent Store Reviews for T-Mobile
Web site never worked for buying family plans. Waisted many hours on this.
I tried to sign up for a family plan at least 10 times over a period of 3 months. With a very consistent result of failure. Spent hours to go through the steps of adding lines, phones, credit card info, identity info etc. only to see failure due to some error at the end. What a waist of time this is!
I'm rating T-Mobile as a store here, and rating shopping experience rather than rating them as a carrier. Buying phones on their website can be very straightforward, and they often have sales, especially near holidays such as Labor day weekend or "back to school", Christmas or other times when people are likely to get phones as gifts.
Shipping can be good, and often they will throw in two day shipping at no extra cost. On the other hand, sometimes shipping can be downright bad. For example, I just got a SIM. At times, they have offered them for free. These days (but it could change at any moment) they charge $10 and even force you to buy one when you get a phone, even though your current one might work fine. But the problem is that instead of putting it in an envelope so I can have it in a day or two, they send it by UPS as a package so it takes a full week.
When they send it as an activated SIM, that means being without a phone (or at least that particular number) for about a week. So if you are planning to port your number, don't do it. Wait until the phone comes with a "throw away" number and then port it once you have the phone in hand.
Okay, I loved the commercials of T-mobile, figured things would go well. I was wrong. The customer service was wonderful help but I didn't have a signal in any building I went into. The only signal I got was outside and I was lucky to have two bars. =/ I loved their phones, and appreciated their help. But I wouldn't recommend T-mobile to anyone if you don't live in a big city like Dallas or Houston.
Good deal on prepaid phone
I got the LG Optimus Android phone. The phone works great on the prepaid plan.
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