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Most Recent Store Reviews for UnderGear
Their customer service people are useless
I ordered a Smash Matador shirt which was forest green with embroidery on the front and black threading throughout the shirt. When I got my order it wasn't the right shirt. It was a disgusting mint green thing with front pockets that zipped and white threading and embroidery on the back. So I went through the trouble of calling up and explaining it was the wrong shirt, and shipping it back to them, only to have the replacement shirt also be the wrong one. Not only was it wrong, it was that same hideous minty green shirt that I had sent back previously. When I called this time I asked to speak to a manager who told me that while the problem had been noted in the shipping department, and others had experienced this same problem ordering this shirt,but she couldn't tell me when it would be resolved. It's a week before thanksgiving and she couldn't even promise me that I would get the shirt that I had originally ordered before Christmas. There was no offer to call the shipping department and have this issue resolved immediately, there was no date as to when I could expect it to be resolved. I was basically told I would have to wait indefinitely for this forest green shirt I had originally ordered. So the gist of this story is that Undergear doesn't care about it's customers. It could care less if this is a gift for the holidays, they don't feel you're important enough to have this shipping issues resolved in a timely manner. They just donít' care and that's why my first attempt at buying from them will also be my last. I canceled my order because a company like that doesn't need my money or my future business, and because this isn't a glowing review they may not even publish it.Thanks for nothing Undergear! :)
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