Have something to say? Leave your own store review.
Most Recent Store Reviews for Wayfair
Excellent customer service
Received delicate lights which were broken in shipment. Called them and they promptly sent me another set.
I ordered once from Wayfair, so they had my credit card on file. I ordered a 79 dollar itme a few months later and charged it to my debit card. Somehow, they put in two orders,one charged to each credit card. I called, they were very helpful and said one 79 would be refunded to my card and the item sent back-also let me know they were being nice by sending it back without a charge because they usually charge for returns. They further stated the other duplicate item would arrive Nov. 5. It never came. Customer service said oh too bad we cancelled both. I said please cancel order and refund my two cards. Chat line said okay and a confirmation e mail would be coming. No refund yet, no confirmation email-chat said "Deanna handled the refund and paperwork very well and it is not our policy to give email confirmations". Meanwhile, my credit card company said confirmation emails are the only proof they have in disputing a charge that was supposed to be refunded.
So, this is an update on my ongoing communication with Wayfair since I posted a previous review a few days ago. Now, after 4 rounds of e-mail exchanges with Wayfair, their "Service Squad" representative has now "realized" there has been an "error in the system" in calculating my return shipping cost. The actual return shipping cost is $14.08--not $70 (not sure how this happened since that's a pretty big discrepancy...and I wonder how many other errors in the system have gone uncontested). Had this been the case originally, I wouldn't have had to spend my time posting about Wayfair--return shipping costs of $14.08 is certainly reasonable. This is certainly a good, fair, acceptable outcome. But, to anyone who uses the Wayfair return system, you may have to check for "errors in the system" and then keep arguing with the Wayfair "Service Squad" before the error is fixed.
Return Policy Ripoff
I purchased 2 rugs from Wayfair for $134 including "free" shipping. The rugs were advertised as having "jute backing" which actually means "no backing at all". The cost was about double what rugs of comparable quality (but with REAL backing) would have cost but I liked the pattern so I took a chance, thinking I'd return them (at my cost) if I didn't like them. When the rugs arrived and slid all over my hardwood floors, it was return time. So, here's where Wayfair gets you: They not only charged me for return shipping (which I'm not upset about); they also charged me for their original "free" shipping, making the cost of returning the rugs $70--more than half the purchase price!!!
Wayfair's "customer service" people took a "this is our policy...too bad/so sad" approach when I contacted them, sending me noithing more than pre-fab, scripted responses.
I know I'm spoiled by Amazon. They understand, as an online retailer, that returns are part of the cost of doing business and they'r fair about them. Wayfair doesn't get this. Yes, sometimes online retailers are going to lose money on a given transaction. But. they'll keep customers coming back if they understand they're in the business of selling products sight unseen so returns are going to happen. If Wayfair wants customers to "take a chance" on liking their products once they arrive, that's not going to happen if they penalize buyers with a 50% "thanks for gambling--but you LOSE" return policy. They need to change or go OUT OF BUSINESS!
If you want to gamble, go to Vegas and take your chances. But DON'T play "Wayfair Roulette" with your hard-earned money!
I purchased a product based on the description and it turns out to be anything but. The same product is listed on other sites but not under furniture meant for children. The actual weight is 12 pounds heavier and the dimensions were listed in a format not standard to the average consumer. Customer Service points the blame on consumer for misinterpreting, but how can you misinterpret misinformation? Now I am to ship 45 pounds on my dime. This was listed as a 33 pound item! What about this purchase was accurate? The fact that I fell for Wayfair's deceptive practices.
Today I received long awaited wall clock and what a disappointment.
Faded brown with greenish-white mold like spots all over the surface. Some parts where not treated or the paint fell off or it was not painted at all.
It looks like the clock was hanging on a wall or sitting on a shelf for years.
It was far from picture shown on internet site – should be deep evenly brown colored clock.
It was so obvious and displeasing for eyes. Right away I pick up the phone and in less than two minutes I was assured by Jeremy McCombs (Wayfair sErvice Squad) the problem will be resolved.
‘What a relieve!’ I was happily thinking.
Right after the call I was offered to rate the conversation and I did with two thumbs up for service.
I was so naïve!
During the call I offered to send few pictures and I did (sadly I cannot attach those here).
Quick respond by Jeremy brought me back to earth “So I have checked on this clock and had a few more people above me look and if you look at the picture I attached they are 100% the same there is not more white in yours then what we show.”
So not true! So Way-NOT-fair!
Please be uber cautious before ordering as you may get the lemon!
And do not rate the service until the problem is truly resolved.
Ps: Faded clock saga was not over! One would think what else can it be. Well, the clock is not working properly. Every hour it is behind by almost a minute. Within 10 hours lagging by 8 minutes minimum.
Pss: and as I was rejected outright for reimbursement or exchange I am planning to paint it and play darts! Sad, very sad.
Why would anyone buy anything from Wayfair after reading these reviews?
I was about to place an order with this company when I started to read the reviews. Sure, there are some 5-star reviews (probably posted by company employees or execs), but there are far too may review in which customers describe horrendous customer service experiences. There are way too many reputable choices out there. I won't buy from the company ever - based on the experiences of their customer base.
They cancelled my order for no reason!
I made my first purchase from them and the following day I get an email saying my order had been cancelled. There were no details as to why this happened. Way to start a relationship! For that reason I will no longer return.
Canceled my order
Told me they can only ship the item to my billing address. Waste of my time.
Misled and paying for it
I ordered some curtains in a beautiful shade of blue. What arrived was labeled "blue" but looked more like a sage green. Not even close to the color shown on the website! So I returned them. I was originally charged $51.59. They only refunded $25.21, claiming that I had to pay for the round-trip postage of $20.88. That seems totally unfair to me since they grossly misrepresented the color of the curtains on the website. On top of that, their math is off. If the postage was $20.88, I should be refunded $30.71. They are short by $5.50.
This is not my idea of customer service!
I bought an expensive piece of furniture which at Wayfair was the same price or cheaper than at other sites, and also included free white glove installation down a flight of stairs. From others' low ratings, I would avoid purchasing inexpensive large items which are hard to repackage and return.
Cannot perform ... at the customer's expense $$$$
I will never purchase from this seller again! Customer service is like talking with a robot - can't deviate from their script. Be sure before you click because you cannot cancel the item even though it appears that you can. Tried to cancel within 5 minutes - contacted them 3 times and are not able to cancel. Their process for returns does not work and they penalize their customer for it by charging for the return. There are lots of other sellers that sell the same items - seek them out instead!!"
Bought Grill, Won't Honor Pricing
Through Amazon.com I bought 2 grills this morning. Money came out of my account. (Supposedly through an amazon.com hold and supposedly I will be refunded in 2 to 30 business days.) Then I recevived an e-mail saying they are out of stock. Then when I contacted amazon about someone honoring the pricing amazon said not us it's on them. After contacting wayfair I was told it was a pricing mistake and they won't do anything other than say it's okay for them to cancel. I will never ever do busniess with this company and I encourage you not to either.
don't buy this through walmart site.......
I have been ripped off by your association with Wayfair. Your website took me to a set of patio table and two counter height chairs sold by this company from the direction of your web site.
They arrived completely unassembled. I spent $75 to have it professionally assembled and it is in a word: crap. If you were to walk by the table your clothes will be snagged by the shoddy finish of the varnish. The design is such that if the unfinished varnish doesn’t get you the boards (unprotected) will. The chairs do not even have holes that line up when being assembled. The chairs are unsturdy and the finish is also not professionally done. It is no wonder it arrives unassembled, if anyone had any clue what the end-product would look like they would immediately send back. I was not so lucky.
To be brief as possible, I am not paying for this product. I have called Wayfair and was told they would not take back because it was assembled. Then, offering to unassemble (hours and costly) and ship back to them, they did send return labels for shipping but said they would be deducting more than $125 off the price because of “their costs.” “Their costs?!” what about my cost in assembling, following up with you, them, and the local consumer reports reporter.
The total cost of this product is around $425. My cost in assembling, ($75), my cost in follow-up and letter writing and my cost in frustration ($300), brings me to the point that I will gladly accept someone coming to my facility and picking this unsightly set of “furniture” up ASAP. They can also leave me a check for $375. I have had 7 friends look over the product and they all agree in a word it is: crap. They were surprised, as I, that Walmart would associate with this kind of service or product.
I do not believe Walmart’s association with this company is in its best interest. But, until this product is either taken back at the closest Walmart store, or picked up at my residence, you will not be paid. I am informing my credit card to deduct for this amount. I am a very very very disassastisfied customer with this purchase.
Let me know what you plan to do.
I ordered 2 bean bags. When received the items were smaller then described. Requested a return which they sent me the labels. Was informed that it would take 6 weeks for the refund. Contacted customer service and was told that the items were received and that I would see my refund in 3-5 days. A week latter I emailed again. This time I was informed that I would not be recieving my 87.35 refund due to shipping cost. Now I understand taking the shipping out of the refund for the return but they also charged me for shipping to me even though I had a promo for the shipping. They also infomed me the shipping was more because the size of the boxes. The bean bags were about 7 lbs a piece were recieved wrapped in plastic bags not boxes and were not consider oversized. I UPS orders daily in my job so I know that everything they told me was BS. So if you order from this company and decide to return just no that you will not only be out the product but the refund. I will never buy from this company ever again and I have already told several friends to bypass this site and will continue to do so
Beware Wayfair & Amazon
We ordered an vanity mirror sink form Wayfair through Amazon, when it was delivered all we received was the vanity when I emailed to find our when the rest would be delivered I was told that was all I paid for. I went back to my invoice and sure enough all three pieces were listed so I went back to Wayfair and they informed me it was an error and they would not be honoring it. I went to Amazon who did nothing about it. This started in feb 2013 and is still going on it is almost April. Wayfair couldn't find a freight company to pick it up from my house so I ended up paying interest on the purchase. I have been informed by Amazon I will not get credited until it is returned and inspected and Wayfair gives them the OK to process the return that will take 1 to 2 more billing cycles.
I had been pricing these stools all over, the price was very reasonable compared to all other stores the stools are a great buy and great quality.
Great prices and customer service
I haven't read the other reviews, but the score looks relatively low which means that some people didn't have a good experience. I've been shopping at Wayfair for about 3 months - am decorating and reorganizing our home - and am a very satisfied customer. I've always received what I ordered in good time and in good condition. Some of the prices are fantastic for the quality you receive. I've only had 5 orders sent so maybe I haven't had enough experience to have a bad one, but so far I'm very happy.
Wayfair is "Way Fair"
I can't say enough good and wonderful comments about Wayfair, they tip the scales on providing a wide range of products. The prices are fantastic, compared to others. Coupon codes are allowed. The Free Shippng on most purchases in another bonus and the 3% rewards offered on purchases. The customer service is absolutely the best, the company treats it's employees very well, and it's visable to the customers. I have been treated like family whenever I call no matter what the concern they handle it excellently and the follow up is fantastic. Easy to do business with... Alott of companies are out there to do business with but "WayFair" gets my "First Place".
Avoid at all costs.
I ordered a duvet cover as a Christmas present for my wife, 12/20/12, and paid an extra $12 for 3 day shipping. A little late ordering; so I expected it might not make it for Christmas day. (Since that day, my inbox gets at least 1, sometimes 2 emails from wayfair-spamming my inbox w/ junk mail.)
On 12/27/12, I got an email from David.R at Wayfair stating that there was a glitch in their system, they have refunded my account and cancelled my order. !? I have never dealt with a company that uses this practice. If I ordered it, and you see the order to cancel it, I obviously want it. Duh?
I called and spoke to someone, who seemed kind enough, and they explained that it would take 1-2 weeks before the warehouse even processed the order for shipping. That is in the fine print when I placed my order the first time (read the fine print. Better yet, read reviews of companys you do online transactions with before you do business with them. For instance, check the BBB website on Wayfair. Not good). Even after they screwed up, they can't do any better than one to two weeks warehouse processing. He is going to knock off 10% for the inconvenience, and give free 3-day shipping (that is, 3 days after the 2-week warehouse processing).
It is now 1/11/13. On the 9th, I got an email confirmation that my order had shipped. checking the tracking information, it is scheduled to be here Monday the 14th by end of day. Friday is 3 days.... ?
I will never do business with this company again, I checked online, I could order this duvet cover from the manufacturer's website for the same price and next day shipping, if I wanted to pay for it. A-week-and-a-half processing through their warehouse? It's gotta be some dude working out of his living room in his apartment . Do yourself a favor; avoid this clown.
Wayfair.com: poor customer service; abysmal return policy
We ordered a body pillow and pillow case. The body pillow was not as substantial as we thought fromt the web picture, so we returned both items. They charged us $12.04 to return a pillow case! The total cost of the return was $24.08. I called customer service and, after a 23 minute wait, they were no help. This is an absolute rip off!
My first experience ... a total disaster!
"Let's start with a phone call from their help desk on Thursday the 25th in which their operator was checking the finishing of the desk and the bedside table as the details weren't for some reasons appearing in the order.
I confirmed the entire bedroom to be shipped in white and pink finish; the operator acknowledged the fact stating that it was clear from the bed and the wardrobe but her phone call was just to double check the selection.
Today the 29th of October we have received the packages. Parts of the packets were visibly damaged and as a result of this the most important part of the order, the mirrored door of the wardrobe is broken. The glass is cracked and a lot of piece are missing (perhaps lost in the tiny cardboard that is wrapping the item). No protective film was layering the mirror. Even Ikea that is renowned for their cheap stuff are used to wrap their glasses with such a protective layer.
For what I can see the mirrored door was exposing the mirror on the external side, thus making the glass easy to be broken because everything could bump into the external part of the packet during the storaging or loading/unloading operation.
As the total assembling process requires some time, I decided to give the easiest thing a go. So I unpacked the bedside table and ... SURPRISE: the finishing is white and taupe rather than the white and pink ordered. Very frustrating indeed!
Assaulted from the total discomfort, I decided to have a look at the desk ... same wrong finish.
Carrying on with the checks, it looks the bed is almost all right for the finishing (at least), but what about the mattress support?
How can the mattress be supported without wood slates or a metal midbeam?
I never saw a mattress flying!!
On the order page anything was stated on this regard, so I assume the bed to come with everything except the mattress which clearly is not part of the order.
So in the end, out of 4 items, all of them are either wrong or broken which means I can't use at all.
I have already submitted a replacement order, but considering the situation I will be more than happy they to come and take everything away providing me with a full refund, which should include also the expense I imagine I have to pay for the courier to come here and take the items back.
The funny thing is that I decided to go for Wayfair as reading the review of another online shop, the latter was having wrong commentaries and reviews. So we decided to pay £40 more to be sure of a "proper" service. What a shame!!!"
I ordered a Wall Mount from this site and not only did they have the lowest price for the mount, they offered free shipping! The product came the next day! And it was in perfect condition! I will definitely be coming back to purchase more products from WayFair and I will refer tthis site to all my friends!
Worst Customer Service
Several emails and they only think of the money and not the customer, they want me to pay $48 to ship back a $99 item, Amazon have free shipping. Will never ship here again their only concern is $$$$'s. I have offered to exchange but they still want the $48.00 and the item was an error made via their website.
SO I make my order for a small freezer that was clearly in stock. My order was set paid for and set to be delivered a little over a week after my order was made. The day for my package came and went. I go to the site to find out where my order is and they tell me that somehow something that was so well stocked when I ordered was out of stock and it would be a month before it was in stock again, so I would have waited a full month for my order. They claim that this never happens, but apparently it does happen. I am very disappointed with they way they take care of their customers. I will never order from them again. At this moment, the item i wanted is still showing as in stock on their website. I advise that no one use this site. It is apparently not kept up to date.
Wayfair is Way-wack
DON'T EVER BUY A PRODUCT FROM WAYFAIR ON AMAZON.
I bought 2 XS dog beds listed on Amazon as 13.5 inches long. Not only was the product the wrong size at 17.5 inches long, they only sent me one!! There was no note in the package regarding my second bed.
When I contacted them regarding both these issues they just told me that they were shipping the second one. I've repeatedly asked them to address the size of the product and I get nothing but bogus responses. They even asked ME to tell them the size of the one I haven't even received! They also had ME look up the reorder number for them - they should have all of this information themselves.
The customer service sucks and they falsely advertise their products online, then they expect you to do all the work to fix it. I've sent 8+ emails already and still no resolution in sight. Save yourself time and buy your products from another vendor.
Pendlay Elite Bumper Plates
Fast delivery, great service, and a high quality product for a competitive price. What's not to like?
Wayfair is A-ok
They were pretty helpful with me, but I ordered something and it was then supposedly out of stock, so I ordered something else instead. oh well.
Ordered a trampoline off wayfair through fatwallets cash back program. Item arrived in good time and in perfect shape. Got an additional $18 back for my purchase. Sweet deal. Overall easy transaction. Would order from these guys again.
So Glad I Came Across This Site!!
I found some awesome deals on this site. Shop through FatWallet to get your cash back, Google a % off coupon, and Wayfair has a customer rewards program that you accrue $$$ to use on their website. I also got super fast free shipping!! Win/Win situation!
Not willing to right their wrong
For my daughters Christmas present I ordered a set of Unit Blocks. I shopped around at many sites and found an amazing deal at Wayfair, or so I thought. When it shipped it was not the 320 blocks the site had originally said but only 45 blocks. They ended up being much more expensive then many other sites. When I returned to the site, everything had changed. I immediately called their customer service and was told there was a mistake and had been corrected. When I asked if I would still get the product as it had been on their site, they told me no but I could get a 10% discount. The wouldn't even put a dent in the price. They were very unwilling to help right their wrong and left this customer very unsatisfied. There site said my satisfaction was guaranteed, however they weren't even willing to try to correct a mistake on their part. Needless to say, my order was cancelled and I will never shop with them again. Besides, I can get the same product several hundred dollars cheaper on others sites.
After reading some reviews on Wayfair, I was somewhat concerned about buying my hot water heater through them. I know most people are more motivated to write a review when they have had a bad experience, so I thought I would share a good experience. The person I talked to on the phone was great. He even gave me his direct number in case of any problems. The heater came from Utah to California in just 3 days and was shipped on a pallet standing vertical with straps on it to keep it from being damaged. The unit seems to be working fine.
I have nothing but positive things to say about Wayfair. Everything comes very quickly. And their clearance center has amazing deals too!
Ordered August 7. Wayfair promised delivery by Sept. 12 (almost 6 weeks later!). Nothing was delivered as of Sept. 13. When I contacted Wayfair on Sept. 13, only then did they tell me that the warehouse was out of the ordered items. They took 6 weeks to tell me they didn't have it. These guys don't even rise to the level of pathetic!
shipped fast, no problems
item i wanted was in stock, no charges showed up until i had a tracking number, item was shipped fast.
not much else to add as i didn't need customer service
Great TV console
Item arrived on schedule and was easy to assemble. We have been enjoying the look of our Landers TV console and the glass sliding doors make it easy to access and use our components.
Excellent Customer Service
I placed an order recently for two items - one of which was three sets of containers (as a single line item). One of three sets was damaged in transit, leaving three of the four lids broken (all three sets were is one box). CSN shipped a replacement item (the three sets of containers) without any hesitation, leaving me with five complete sets (plus one usable box of the sixth set).
As I would have been happy with a partial refund, I felt I came out far ahead on this deal.
Lame - denied cashback for dubious reasons
Received goods in good condition, however I didn't get my cashback for some BS excuse. Note I do all my fatwallet shopping on the same computer, same browser, same referral links, etc. and have never had an issue with any other cashback vendor. I hope FW removes them as a merchant.
Liar Liar Pants on Fire
I have had two really awful experiences with CSN stores to date, and I can promise you there won't be a third. The first purchase was annoying but things were mostly handled. The second time was an outright disaster! In short, I ordered a 5-piece all wood bedroom set for my new house. Delivery was a little hard to figure out, but customer service seemed good at this point, so it wasn't a huge deal. Then I got an email saying the order was damaged, which was found during the "white glove" inspection. Not a huge deal- I understand that large items in transit are often damaged. Customer service then called to arrange another shipment of a new, undamaged set from the warehouse to replace the damaged set. A supervisor offered to expedite a brand new set and give me a $210 refund for my troubles (a nice gesture- the total set was ~$2300). But, a few hours later I got a weird voicemail with "good news" from Jasmine C in customer service. Upon returning her call, the service agent said she was new and accidentally confused my order with another order. Turns out, my order was never damaged at all... But then it was just the inside drawer of a nightstand. Now the damage was only "minor" (before it was listed as "unrepairable"). A master repair person would fix my new furniture set- a new set wouldn't be ordered and they rescinded on the $210 credit. I told them that I was not interested in having repaired furniture and wanted an undamaged shipment. A manager, Domenica, later called and told me that they had never offered to replace the set and "highly encourage" me to accept the shipment. She told me the damage was more substantial- this time it was the nightstand and dresser drawers that had scratches on the outside of them. If they are going to lie, they should at least get their story straight. Domenica then denied that CSN had told me that the shipment was never damaged in the first place or that they had offered to expedite a replacement. She basically called me a liar and virtually threatened me to accept the shipment. I told her to cancel my order and am currently awaiting my refund, which I was told would take at least TWO WEEKS! I was perfectly happy sleeping on the floor for a new expedited order with the credit that was initally offered, and now they've got my money hostage. I've ordered a similar set from a more reputable company. Avoid CSN Stores at all costs.
Oh, and if you were tempted by 3% cash back, any calls to customer service voids this, and in my experience, you WILL have to call.
About Us | Blog | Site Map | Mobile Site | Contact Us | Partnership | Careers | Privacy | User Agreement | D.M.C.A. Notice | Civil Process Policy