Have something to say? Leave your own store review.
Most Recent Store Reviews for e.l.f. Cosmetics
Let me start by saying that I made my first purchase from ELF online. I used a VISA gift card I received from Christmas and was able to see my purchases etc. (thankfully). So after I had made the purchase of $29.00 I looked online and saw that my purchase had been deducted. HOWEVER, about a week later I noticed a different purchase made by ELF for a different total ($30). I was charged TWICE. And not only that but a different total!! It doesn't even make sense. When I tried asking through e-mail they completely avoided my question and the fact that they charged me twice and it doesn't even make sense! I am so pissed, this is a serious issue that they either A. charged me twice or B. used my card information for their own purchases. I am so glad to see that I am not the only one that this has happened to and I hope you guys can update me on what your outcome was with this situation. If I don't get refunded I don't know what I'm going to do, but it isn't going to be pretty. I am never shopping at ELF again, online or in store. This has been my worst online shopping experience to date, I have never had a problem like this. I really hope you shoppers think twice before purchasing from them, they clearly think they can just take your money without you noticing.
First off This is my first time purchasing anything from E.L.F I hade placed an ordered around the beginning of December, 2013 for a Christmas present took more that expected to get a conformation email. After I had received my email they did not send me a tracking number I had to email a week after to get one... I just noticed that they had charged me TWICE ! I did research I'm their website and there is no need for me to be charge twice I hope they email back to !!!
It's a great and cheap cosmetics store to try
Their cosmetics are extremely cheap. Some are okay, but some are really great, such as the mineral loose eye shadow line, and prism eye shadow palate. They have excellent brushes, both essential and studio line, for $1 to $3. You can get it even cheaper while they have 40% or 50% off. It's an amazing bargain to play with color!
Great cosmetics at a great price
E.l.f. has always been reasonably quick to ship for me. The price is incredible for high-quality cosmetics. Highly recommended.
Deceptive 'cash back' practice
I made a $25 purchase, and used a Fatwallet coupon code to get free shipping and another bonus (a ten dollar gift card for a future purchase). I just received the notification that they reported a purchase of $18.05 and Fatwallet cash back of $0.99. So I assumed there was some item in my order that was out of stock, but that's not the case - what ELF did was reduce the purchase amount they reported to Fatwallet by $6.95 (their normal shipping charge).
Now, we're only talking a matter of twenty-six cents, but this is a sneaky move on e.l.f.'s part and doesn't impress me. Don't claim to offer 5.5% cash back on your purchase AND free shipping if you're not going to honor it.
Lures you in with promos, but doesn't deliver the goods.
I like a lot of their stuff, but I have had some issues with receiving an entire order. They offer discounts with a minimum purchase and when you receive your order they claim to be out of stock on certain items. The first time I had this issue with e.l.f., they claimed to refund my credit card for the missing item when in fact they had not. I had to file a dispute with my credit card company to get a refund. This time I placed an order for four items and only received one. The only reason I bought the stuff was their $7 off promotion with a minimum purchase of $20. My original total was $20.96 for all four items and now my credit card shows my charge is $10.96 for the one item I received. The shipping charge ended up costing me more than the item itself. I wish they would just have all of their products available in stores.
Not bad for the prices you're paying
ELF makeup is not testing on animals. They always have coupons available, rebates for your orders over $30, and I've never had an issue with shipping. Sure, some of the products are not perfect - I once ordered an eyeliner pen that quickly molded after first time use, but there are always duds in the grand scheme of products. It was $1, so how can I really complain? You get what you pay for, and often times, you get more than you pay for. Great Value, for the most part, great products. I will use their coupons again.
Find another store
I have ordered from them a few times, and even though they were all shipped weeks later after placing the order, the last experience I had with them made me decide to never buy from them anymore. I placed an order worth about $17 for 7 items. Not only they shipped my order 2 and a half weeks later, they charged my card TWICE. I tried everything to get in touch with them and obviously they're a little bit too busy to reply to any of my e-mails as it's been a week since I contacted them. No reply, nothing. So I pretty much ended up paying $34 for 7 freaking items, 7 small things. Are they being serious? Charging someone twice for the same order is something serious, I don't care if we were talking about $2. I honestly don't know what else to do to get my money back, I'm just NOT OK with the fact that they charged it twice. Maybe suing them?
I love them.
I will honestly agree with the first reviewer about how long it took and the answering. But since August they have gotten much better and they have so much variety for such an awesome price and I will say that alot of there products are really good for the price. I actually have been purchasing more and more items that they come out with and I'm getting gifts for friends. Hopefully roping them into this brand, rather than always spending on the expensive brands. Though I love my other expensive products.
About Us | Blog | Site Map | Mobile Site | Contact Us | Partnership | Careers | Privacy | User Agreement | D.M.C.A. Notice | Civil Process Policy
Let us complete the Cash Back purchase for you!
Once set up, making a purchase with FW checkout is a breeze. FatWallet Checkout confirms the after-tax price plus shipping and, after you confirm, completes your purchase for you.