I wont lie and I will be straight forward, I have been to CCLA many times. I have dealt with the girl you all speak of and have never had any issues. Even last time, my wife and I both picked up prizes with no issues and our prizes where more than just movie tickets.
Just do what they ask.
Plain and simple, when picking up a prize for yourself, if the prize is valued over $100 (except for CDs) fill out the Winner Forms (2 pages). If your ID does not match your current address, bring in a current utility bill with your new address and name on it.
If you pick up a prize for someone, have them fill out the winner forms (2 pages) as well as a Poxy Release form, in which it states who is picking up the prize.
If you win a prize with a high value that is sponsored like Fox, NBC, etc. You will have to fill out forms for that sponsor as well.
Never pick up prizes on Fridays, worst day of the week, wait time will exceed 30 mins. If you can go on a Mon-Wed between 3 and 5. Wait time is usually 5 minutes, from my experience.
As far as winning prizes, you are allowed 2 accounts per station per household. And with CCLA having 6 stations that allows your household up to 12 prizes in a 30 day period.
I heard rules have been changed, but I am not 100% sure yet how the changes will affect our winnings.
I don't work for CCLA but I have been on their sites for over 3 years now and have won some really good stuff.
If anyone has any questions you can PM and I can help you out if I can.
I've also had a very bad experience with this office worker you've described... I was there to pick up a prize for me and also I was a proxy for a co-worker and offered to pick up her prize since I was going anyways. We both live far from burbank. I was told by this rude person that I forged my friends signature. Long drawn out story my friend had to fax her paperwork in again to prove it was her. I was labeled as a REGULAR by this person... I haven't won a prize since June so it was very rude of her to say I was a regular that was abusing the system. I asked if I could speak to her boss and she said not possible because of security purposes. I said Ok I understand. I also told her she had a character flaw and I felt sorry for her. That if she didn't like her job she should quit. Give me my prize that I worked hard for and let me go.
She mentioned that at the start of the year, many changes were going to be made to make it harder for Regular's (like myself) to win prizes.
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