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niniss said:   ...
  Well, I spoke to 3 rewards employees (long story) on the phone today and 2 of them told me that recent system change has enabled online purchases to issue balance rewards coupon too.  But again, we all know how knowledgeable Staples employees are.

I suppose it's possible there's been a change but the T&Cs on my latest recycling rewards still state: "If Reward is not redeemed in full on in-store purchase, a one-time-only coupon with the expiration date of the original Reward will be printed for any remaining balances of $1.00 or more. No balance coupon will be given on online or phone orders. Balance coupon may be used for future store, online or phone purchases. Expired Rewards cannot be reissued. Staples reserves the right to change the Rewards program at any time without notice."
  

rated:
mathfaster said:   
niniss said:   ...
  Well, I spoke to 3 rewards employees (long story) on the phone today and 2 of them told me that recent system change has enabled online purchases to issue balance rewards coupon too.  But again, we all know how knowledgeable Staples employees are.

I suppose it's possible there's been a change but the T&Cs on my latest recycling rewards still state: "If Reward is not redeemed in full on in-store purchase, a one-time-only coupon with the expiration date of the original Reward will be printed for any remaining balances of $1.00 or more. No balance coupon will be given on online or phone orders. Balance coupon may be used for future store, online or phone purchases. Expired Rewards cannot be reissued. Staples reserves the right to change the Rewards program at any time without notice."
  
 

I have a feeling that you're right as I didn't get my balance coupon from last week's online purchase but the rewards "specialist" insisted that it must be a temporary system glitch that I didn't get my balance coupon. 

rated:
mathfaster said:   
jimboe said:   it's an online purchase. I would use the whole amount of my rewards check anyhow. I'm just not sure if I would be able to use the 5 digit coupon for B1G1 free for the item, and then apply the 25 off 75 coupon also..
  Just do it but don't take it to checkout. You'll find out if you can or not.

  Well I don't have the coup, I'd be buying it so I'd hoped that I could find out whether or not it's possible before gambling on it working and possible wasting some $$. I guess if no one can say for sure, then that's all I have is a gamble.

thx

rated:
jimboe said:   
mathfaster said:   
jimboe said:   it's an online purchase. I would use the whole amount of my rewards check anyhow. I'm just not sure if I would be able to use the 5 digit coupon for B1G1 free for the item, and then apply the 25 off 75 coupon also..
  Just do it but don't take it to checkout. You'll find out if you can or not.

  Well I don't have the coup, I'd be buying it so I'd hoped that I could find out whether or not it's possible before gambling on it working and possible wasting some $$. I guess if no one can say for sure, then that's all I have is a gamble.

thx

  You can get a 10/50 for free that should work online. Use that before you buy a 25/75. Take that one to just before checkout. A dollar coupon is a dollar coupon.

rated:
O yeah, the magic coup right? I forgot about that, great idea! thanks for that tip!

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