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niniss said:   ...
  Well, I spoke to 3 rewards employees (long story) on the phone today and 2 of them told me that recent system change has enabled online purchases to issue balance rewards coupon too.  But again, we all know how knowledgeable Staples employees are.

I suppose it's possible there's been a change but the T&Cs on my latest recycling rewards still state: "If Reward is not redeemed in full on in-store purchase, a one-time-only coupon with the expiration date of the original Reward will be printed for any remaining balances of $1.00 or more. No balance coupon will be given on online or phone orders. Balance coupon may be used for future store, online or phone purchases. Expired Rewards cannot be reissued. Staples reserves the right to change the Rewards program at any time without notice."
  

rated:
mathfaster said:   
niniss said:   ...
  Well, I spoke to 3 rewards employees (long story) on the phone today and 2 of them told me that recent system change has enabled online purchases to issue balance rewards coupon too.  But again, we all know how knowledgeable Staples employees are.

I suppose it's possible there's been a change but the T&Cs on my latest recycling rewards still state: "If Reward is not redeemed in full on in-store purchase, a one-time-only coupon with the expiration date of the original Reward will be printed for any remaining balances of $1.00 or more. No balance coupon will be given on online or phone orders. Balance coupon may be used for future store, online or phone purchases. Expired Rewards cannot be reissued. Staples reserves the right to change the Rewards program at any time without notice."
  
 

I have a feeling that you're right as I didn't get my balance coupon from last week's online purchase but the rewards "specialist" insisted that it must be a temporary system glitch that I didn't get my balance coupon. 

rated:
mathfaster said:   
jimboe said:   it's an online purchase. I would use the whole amount of my rewards check anyhow. I'm just not sure if I would be able to use the 5 digit coupon for B1G1 free for the item, and then apply the 25 off 75 coupon also..
  Just do it but don't take it to checkout. You'll find out if you can or not.

  Well I don't have the coup, I'd be buying it so I'd hoped that I could find out whether or not it's possible before gambling on it working and possible wasting some $$. I guess if no one can say for sure, then that's all I have is a gamble.

thx

rated:
jimboe said:   
mathfaster said:   
jimboe said:   it's an online purchase. I would use the whole amount of my rewards check anyhow. I'm just not sure if I would be able to use the 5 digit coupon for B1G1 free for the item, and then apply the 25 off 75 coupon also..
  Just do it but don't take it to checkout. You'll find out if you can or not.

  Well I don't have the coup, I'd be buying it so I'd hoped that I could find out whether or not it's possible before gambling on it working and possible wasting some $$. I guess if no one can say for sure, then that's all I have is a gamble.

thx

  You can get a 10/50 for free that should work online. Use that before you buy a 25/75. Take that one to just before checkout. A dollar coupon is a dollar coupon.

rated:
O yeah, the magic coup right? I forgot about that, great idea! thanks for that tip!

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I bought a refurbished laptop online this week with 7 rewards checks. It's my last chance to use up all the saved rewards since they expire in 2 months now. 2 of the checks were balance coupons. They all expire on 10/31 or later.

Next week, there is a coupon for $75 off computers regularly priced $399 or more. Can I return the laptop and get all of my rewards back (including the 2 balance coupons), reorder the laptop at a kiosk, and use $75 off coupon to pay in store? Or can I just wait until Sunday and ask the manager to apply the coupon to the previous purchase? The coupon is in-store only and they will see that it was an online purchase.

Update: The laptop is now on clearance, $71 cheaper than I bought it for. The coupon excludes clearance items, so I'll just ask for a price match.

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