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Toys R Us now requires ID for ALL returns. Including website returns. With or without a receipt.

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mrsec123 said:   I cracked a $200 window I just bought from Home Depot driving home! help. what should i do? will they give me a replacement?
You could try it, the worst they can do is say no. I cracked a $10 mirror from HD driving home and had no problem returning it.

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AbbaZabba said:   Toys R Us now requires ID for ALL returns. Including website returns. With or without a receipt.
  Yes but TRU cannot stop a return using a credit card.  Period.  It's in the Credit Card Rules.  If you return during the return period, then any credit card transaction must be credited, even if TRE (Not the same company) says no.

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forbin4040 said:   
AbbaZabba said:   Toys R Us now requires ID for ALL returns. Including website returns. With or without a receipt.
  Yes but TRU cannot stop a return using a credit card.  Period.  It's in the Credit Card Rules.  If you return during the return period, then any credit card transaction must be credited, even if TRE (Not the same company) says no.

Where in the credit card rules does it say that merchants are required to accept all returns within the return period with no other allowed restrictions for items paid with a CC?

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mrsec123 said:   I cracked a $200 window I just bought from Home Depot driving home! help. what should i do? will they give me a replacement?
  Blame it on the paper boy? 

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Virgil27 said:   mrsec123 said:   I cracked a $200 window I just bought from Home Depot driving home! help. what should i do? will they give me a replacement?Blame it on the paper boy? Or suck it up and drive more carefully next time.
  

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jayK said:   
forbin4040 said:   
AbbaZabba said:   Toys R Us now requires ID for ALL returns. Including website returns. With or without a receipt.
  Yes but TRU cannot stop a return using a credit card.  Period.  It's in the Credit Card Rules.  If you return during the return period, then any credit card transaction must be credited, even if TRE (Not the same company) says no.

Where in the credit card rules does it say that merchants are required to accept all returns within the return period with no other allowed restrictions for items paid with a CC?

  Pretty simple.  Any merchant that takes credit  cards must have some kind of Return Policy (Even if there is no returns).  Home Depot and Target Both publish their return policy in the stores (90-120 Days)

TRE allows HD and Target and TRU to violate that policy and deny a return even if with receipt. (Sorry TRE says no, so you can't return).  That in turn is a credit card violation.  Hence the CC holder now has the right to chargeback each and every transaction due to that policy.  So TRE doesn't affect credit card sales because it violates the T&C that they submitted to the credit card company and hence could open a slew of unfightable chargebacks.  Now if HD said we don't take returns at all then the CC would support them, but they are saying we don't take back sales from people we don't like, the CC companies will not allow that.

Here's a link to the short of it.

http://blog.unibulmerchantservices.com/credit-card-rules-for-ret... 


This TRE policy is RIPE for a class action lawsuit.  I am surprised that this hasn't happened yet.

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forbin4040 said:   Pretty simple.  Any merchant that takes credit  cards must have some kind of Return Policy (Even if there is no returns).
So all TRU would have to do is change their stated return policy to say that ID is now required for all returns.

HD's return policy says "The Home Depot uses a refund verification system. All returns are subject to system approval." Therefore if the system does not approve the return, you can't return the item as per HD's policy. This does not violate any CC agreement.
http://www.homedepot.com/c/Return_Policy

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jayK said:   
forbin4040 said:   Pretty simple.  Any merchant that takes credit  cards must have some kind of Return Policy (Even if there is no returns).
So all TRU would have to do is change their stated return policy to say that ID is now required for all returns.

HD's return policy says "The Home Depot uses a refund verification system. All returns are subject to system approval." Therefore if the system does not approve the return, you can't return the item as per HD's policy. This does not violate any CC agreement.
http://www.homedepot.com/c/Return_Policy

You cut out something important and that made it wrong.

And this is what I found on their Return policy which is SLIGHTLY different than what you have
http://www.homedepot.com/c/Return_Policy 

• We require a valid ID for non-receipted returns and returns generated from purchases made with store credits. The Home Depot uses a refund verification system. All returns are subject to system approval
 

No where there does it say CC's will be restricted.  However it doesn't say Gift Cards will be either (Just Store Credits).  


If you look at the high road of the TRE policy, it's really there to catch people who shoplift and return without receipt.  It allows stores to share a national database of people who do this regularly.
But doing it to people who buy on Gift Cards?  Oh please HD, that's too much.
 

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I think you might be confusing two separate topics...your reply earlier was to a post about TRU requiring IDs for returns, then you mentioned that the CC agreement has rules that presumably say a retailer must abide by their return policy. My quote of HD's return policy indicates that retailers who use TRE already have this verbiage in their policy, ergo no violation of the CC agreement.

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I'm saying that They have to say NO RETURNS, not fancy 'our system has to determine it'. Since they allow Returns, they will ALWAYS allow a credit card return. Period.

HD says they only check Store Credit but that's wrong, they check gift cards as well.

ToysRUS says they check ALL returns.  Lets see them try to decline a CC return.

Target says if item is opened OR doesn't have a receipt may be declined.

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forbin4040 said:   I'm saying that They have to say NO RETURNS, not fancy 'our system has to determine it'. Since they allow Returns, they will ALWAYS allow a credit card return. Period.
Source?

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jayK said:   
forbin4040 said:   I'm saying that They have to say NO RETURNS, not fancy 'our system has to determine it'. Since they allow Returns, they will ALWAYS allow a credit card return. Period.
Source?

  Apply to be a merchant, one of the first things they ask you is where do you publish your Terms and Conditions and where is your return policy specifically. And they check back every 3 months to ensure it is still there.
That's about as far as I will go to satisfy a single person's interest.

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forbin4040 said:   
jayK said:   
forbin4040 said:   I'm saying that They have to say NO RETURNS, not fancy 'our system has to determine it'. Since they allow Returns, they will ALWAYS allow a credit card return. Period.
Source?

  Apply to be a merchant, one of the first things they ask you is where do you publish your Terms and Conditions and where is your return policy specifically. And they check back every 3 months to ensure it is still there.
That's about as far as I will go to satisfy a single person's interest.

So if the merchant's return policy says that returns are subject to approval by a verification system, the credit card company would tell the merchant that's not good enough? That would be news to the credit card companies that do business with every major retailer that uses TRE.

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As I said you are taking the 'subject to system approval' out of context. It was specifically for people who returned without a receipt. No where else in the return policy does it say that it applies to Credit Cards.
And I doubt the credit card companies would accept 'We will allow credit card returns when we want to'.

As you notice, all the TRE retailers always take credit card returns. How about you prove to me where TRE was used to refuse a Credit Card Return.

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HD says "all returns are subject to system approval". It says this in the same bullet point as "ID required for non-receipted returns" but to me it's pretty clear that it applies to all returns regardless of whether or not there is a receipt, and that's how the policy is implemented in practice. There is no distinction regarding credit card vs. cash sales.

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jayK said:   HD says "all returns are subject to system approval". It says this in the same bullet point as "ID required for non-receipted returns" but to me it's pretty clear that it applies to all returns regardless of whether or not there is a receipt, and that's how the policy is implemented in practice. There is no distinction regarding credit card vs. cash sales.
  Well that's how you interpret it, but until HD Actually pulls a No Return on a Credit Card sale for an item that is otherwise returnable, I won't believe it.
 

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Good info!

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I just left HD attempting to return items that had been purchased for me (no receipt), I called ahead to explain the situation and the person said "simply bring the items and your ID and we will issue a store credit/merchandise card. I did exactly that, drove 30 miles to the store the items were purchased at, presented my ID and was denied and given an 800# to call. I called the 800#, they told me "I could write to them and explain why I need to return the items, and they would respond within 30days" they also said that it was likely my request would be denied and I would be unable to return any items with or without a receipt for the next 30 days period"... This is the 1st time I've ever returned anything to Home Depot.? What steps (other than keeping receipts) would you guys do? Do I write the letter? Or keep the tools I don't need?

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I also stated to them that my intent was to purchase the correct items while I was there in the store... No response.. My last comment was, "You must love your job at Christmas time" lol... Reading the posts, do I understand there are now agencies that track returns on a "global" scale, meaning I have returned items to Lowes a few weeks back.? I received to exploration as to why it was denied...

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eltimberman said:   Reading the posts, do I understand there are now agencies that track returns on a "global" scale, meaning I have returned items to Lowes a few weeks back.? I received to exploration as to why it was denied...
 

Correct, there are companies that partner with most major retailers to store information on who returns what how often (tracked by driver's license and possibly credit card info). Consumers who return items too often are flagged in their database and are denied returns at any retailer they partner with.

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