I purchased a mini coffee grinder along with some filler($25) to get free shipping. Had plans to return just the filler, but some how I did not like the coffee grinder, so went to the store with the receipts. The lady needed a confirmation email rather than the packaging slips. But in the end the return was processed and money refunded to my GC + CC (which I used on my oiginal order).
After reading the thread, I was worried about lossing $25 for filler item, but return went fine. But this worries me from purchasing anything fom Home Depot in future.
I recently went to exchange a package of incorrect light bulbs with receipt and they still asked me for id. I don't remember if it was cash or cc, but it was definitely not on any gc. Didn't really bother me since I buy very little there, and do very few returns in general anywhere, but I guess this policy is ymmv as well.
acrojeans said: They only ask for DL if you don't have a receipt.
The more liberal a store's return policy....the more money I am going to spend there. This is simple fact. If I know I can easily return items I may decide later I don't need or want I most definitely am going to spend more freely there. How many people go into a place like HD specifically intending to purchase say... 3 items......and end up walking out with 6?? Don't tell me HD doesn't want those customers. That's exactly why every checkout line is essentially a trap to exploit impulse buying tendencies which I'm guessing we all have to some degree. Whoever thinks HD or any retailer wants their customers to be arrive "better prepared" knowing exactly what they need to purchase is a MORON. HD, you WANT us to buy items we may not have walked in intending to buy. Isn't that part of your sales strategy? I'd venture to say while a certain(and relatively small)number of those impulse buys will come back as returns...most do not. On top of that those returns coming in the form of store credit is money that will not leave the company.
Same thing happened to me today I am a contractor I buy, and yes return a lot of 'stuff' but always with a receipt I just had HOMEDEPOT put on a $25.000.00 roof on my home today, they wouldn't take back a $17.27 light switch! WORRY NOT as I told the manager at HOMEDEPOT ''there is NOTHING that you sell in your store that I can not buy else where'' which is exactly what I am going to do! I will (after 90 days) return that light switch but I WILL NEVER SHOP IN HOMEDEPOT AGAIN since they built a new Lowes I and my wife really like that store much better anyways! so for $17.27 HOMEDEPOT lost a customer - FOR LIFE!
TRUE, BUT... ------------------------ the top lines in HOMEDEPOT return policy says that they WILL ACCEPT RETURNS FOR 90 DAYS then, if you keep reading it states what you said...SO WHICH IS IT? for me, it's simple, SHOP AT Lowes!
crhptic said: cnIsfg said: I an just pointing out your return behavior is one of those now being targeted by some retailers.
This. Retailers want to discourage you from buying 10 things and returning 9 of them. They'd rather you figure out the 1 you want first, and just buy that. NONSENSE! Retailers ENCOURAGE you to buy as many thing as possible. Obviously, they discourage you from returning any of it but they can't have it both ways. They encourage you to spend freely but know to make that strategy work they must also offer a liberal return policy. Of course a liberal return policy has unintended downsides. Sure, they may be cutting down on fraudulent returns with new policies in place but as is evidenced here...they are also turning off MANY, MANY long time, loyal legitimate customers.
I was denied a return last week even though I had a receipt , and used my Home Depot card.All I wanted was to exchange the tool for one that worked. I would like to know which companies use Retail Equation so that I can make a better choice when making a purchase. I would also like to know if this means Home Depot will honor the warranties and extended warranties I have.Since I do the repairs on our remote vacation properties, I have to be able to trust a company, and know that I can return defective products.
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