Samsung Refrigerator Issues

I bought a samsung Refrigerator from Costco in mid 2005. Its worked great until last year. There were water all over my floor. we had a PSEG plan "Worry free plan"( this had been worry some) and the guys somehow fixed it first time, although it took long time for him. After 2 month the issue happened again and the subsequent Tech from PSEG and their supervisor are saying its a known issue with the Samsung and are asking just look online for some posting to find the issues and follow up by Samsung to resolve. Samsung need details of these reports from PSEG and PSEG is refusing to give it to Samsung and we are stranded in between. My wife spent countless hours cleaning up and also on phone with these two agencies. The Refrigerator even fails to cool now and restart the Refrigerator seems to work. What action can I follow
- take it back to Costco its almost 7 yrs since i bought and when i bought i was told by the Costco guys that you can return anytime.
- Wait for resolution between Samsung and PSEG
- buy a new fridge and keep the old one. Not too happy about this as Refrigerator is expected to last at least 15 yrs( according to PSEG).
- Sue samsung for floor/food/time/replacement damage .

Samsung seems to have the worst in Refrigerator in market now even thought they look fancy.

Thanks for all the feedback and suggestion.

Return to costco, its a products liability issue.
Costco has special agreements with its vendors and will be able to negotiate something with samsug that you could not do without suing.

Should have bought a Honda, Toyota, or Apple fridge instead.

I don't like Samsung also. Almost all their products are not that good. That is base on my experience.

SUCKISSTAPLES said:   Return to costco, its a products liability issue.
Costco has special agreements with its vendors and will be able to negotiate something with samsug that you could not do without suing.

Infact we called Costco and was told that they take it upto 3 yr. After that they need manager permission and had asked us to contact Samsung.

Get manager permission then. The person on the phone or at the counter can't make the decision you want.

I had a samsung product that failed. It was purchased at Costco. My initial calls to Samsung were full of fail. I contacted Costco and told them the problem. After the call to Costco, Samsung changed their tune and was willing to repair the problem.

I too will never buy Samsung products again. Had ptroblems with washer, customer service only gave runaround. Finally, Lowes replaced it.

qcumber98 said:   Should have bought a Honda, Toyota, or Apple fridge instead.

Should have bought a used Fridge Police Interceptor. It's got a cop evaporator fan motor, 3000 RPM, cop door handles, cop defrost timers. It's a model made before freon bans so it'll run good for years.

money2011 said:   Why fix it? You paid a premium for costco's return policy, utilize it. You can then get another refrigerator that has all the latest gimmicks.

How do I return ?
Do u mean just take it back to Costco? What if they don't take it?

gigyb said:   the refrigerator stopped cooling and once I powered off and on it started to work.That more likely indicates a problem is with with the control circuitry, which includes the defrost system, rather than with the compressor. Some appliance companies are really careless about the design of their electronics, and it wouldn't surprise me if a software bug is involved here (just like with some Samsung hard disk drives). But I wouldn't rule out bad soldering, especially for heavy components or cable connectors (do not attempt the trendy remedy of baking the circuit board in an oven to remelt the solder -- very risky).

Thanks for the warning OP. With all of the complaints about Samsung refrigerators, how is it that JD Power and consumer reports magazine keeps giving them top rating over other brands? Are there any quality and reliable brands out there today? My last refrigerator, a Frigidaire recently quit working after 14 years. I have been warned not to buy another Frigidaire. BTW, my friend has a Maytag that is 26 years old, I feel cheated.

macosx said:   Refrigerator today just aren't built to last as long as past generations. My sister has an avocado green refrigerator that's still going strong. Want to venture a guess when it was built?1972, the year of the avocado appliance?

But your sister may benefit from a newer refrigerator because old ones, even those made in the 1990s, probably each use $200 worth of energy a year, compared to $40-75 for a current one. There are decent Whirlpool-made models for $600-800.

They are right,their technician must visit the refrigerator first and will look at the problem if any, and would then decide if it comes under their warranty terms or not.

We finally have an answer from Costco. They are ready to cover the repair upto $500. Samsung has the worst customer service possible. Had a make multiple calls just to schedule and appointment and they didn't turn even with the appointment until Costco got involved. I am pretty happy with the way the Costco dealt with the issue but extremely unhappy with Samsung.
BTW : Refrigerator has died and lost lots of food when we were back from vacation. The freezer is working fine.

What do guys think? Is this a satisfactory resolution?
Thanks in advance for your valuable input.

gigyb said:   We finally have an answer from Costco. They are ready to cover the repair upto $500. Samsung has the worst customer service possible. Had a make multiple calls just to schedule and appointment and they didn't turn even with the appointment until Costco got involved. I am pretty happy with the way the Costco dealt with the issue but extremely unhappy with Samsung.
BTW : Refrigerator has died and lost lots of food when we were back from vacation. The freezer is working fine.

What do you guys think? Is this a satisfactory resolution?
Thanks in advance for your valuable input.

Any thoughts