Best online store for buying washer / dryer?

AJMadison in NYC did for me a couple of years ago. I was barely close enough to San Antonio to get it done.

I got my washer and dryer from best buy- got it on sale, actually a real killer deal. They delivered and installed it- I think I did it all online (setup delivery/installation too- I vaguely remember some calender app where I could pick the date) and never talked to anyone on the phone. I have bought a refrigerator from some online appliance dealer like US appliance and would NOT use a company like that for delivery/setup.

Per their website, Costco says that installation and haul away is included in their delivery of W/D sets.

From personal experience, Best Buy can handle the ordering, scheduling, etc., all online. I got an LG pair about a year ago, and was able to schedule it about 3 weeks in advance (when I would be off work). They offered haul-away, too in the price, but I sold it on Craigslist. Install included, including new hoses (some charge separately).

In contrast, a few years back, I ordered a dishwasher from Sears, and scheduled installation, etc., online. Come the day of the scheduled install, they call me. Great, I think, they're confirming delivery. Nope, it was automated message telling me they no longer carried my DW, and that my order was cancelled! To add insult to injury, I eventually had to call back twice, because they never took the charge off of my CC. Oh, and I kept receiving letters and emails about my "new DW", and didn't I want to buy an extended service plan?

After I ordered from Home Depot, someone called me to set up an appointment. Sorry I can't remember the details as it's been about a year. Doesn't look exactly what you're looking for, but should still work if you want it too, and might be worth it if their prices are good enough. In my case free delivery and setup was included.

I wouldn't move mine either. Washers / Dryers hold their value so well I'd sell mine and look for a deal here.

i got some good deal at Home Depot with 10% CashBack from shopdiscover and a coupon code .

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DonC said:   Definitely Sears especially if you know specifically what you want. They usually have a significant volumes of deals, discontinued models, etc. As an example, my wife doesn't like self-cleaning ranges but they're hard to find in B&M. Nice thing is she found it and got a great deal 'cus supposedly everyone want self-cleaning. We've moved twice in the last 6 years and had to upgrade each time. We did buy some at Lowes but Sears had a much greater selection by far.

here's one data point only - i'm having a terrible experience with Sears right now. i ordered 5 appliances memorial day weekend, the soonest they could deliver was 6/16. they called me the day before to let me know the fridge would be delayed. "manufacturer delay." they came by saturday and dropped off a hose for the fridge. upon calling i received the following 4 scripted responses.
- "your 4 appliances have been delivered." uh..... no.
- "oh, ok. its a manufacturer delay." uh.. there's two makes. both manufacturers are delayed?
- "oh, no. you actually called on thursday, which counted as an inquiry which automatically delayed your delivery. we have to reschedule." uh... i called returning the message you left me. bs.
- "ok, ok. sorry, there's nothing i can do."

speaking of which.... anyone know how to elevate my complaint? the csr refused to transfer me to a manager. i've never been treated so poorly by customer service.

Sears (for me) = good prices on appliances they will never deliver. i moved into my new house 6/16, and i have no appliances. i'd avoid them like the plague.

Pobre said:   DonC said:    Sears (for me) = good prices on appliances they will never deliver.

Yup, see my post above...

It's too bad, I used to get all my appliances from them, they used to have really good sales and the friends and family pre black friday sale used to be the best. However now they don't always offer free shipping so even though they might have a good price, shipping kills the deal as they say. At least Home Depot and Lowes still have free shipping, plus there's always that 10% mover coupon which on average makes it a little cheaper than Best Buy unless they're having a good sale or clearance. Mine are usually for rentals so I'm not that picky about what they have in stock, I just get whatever's in stock and Lowes has been really good of late delivering the next day.

nneelix said:   If you are not looking for white glove service and know how to install basic appliances (water & drain pipe connections, 220v receptacles) you can save yourself a TON of money by using USAppliance.com. Free shipping on items over $1000 and no tax (unless you live in WI). Please remember this is free shipping not delivery, so you are responsible for unpacking the appliance, removal of the old appliance, and installing the new appliance. Also this will likely take several weeks to get your appliance as it will be shipped freight.

When I purchase my LG steam washer I saved about $400 over retail and another $200 in tax and shipping/delivery charges.

I guess it depends on what you buy. I just checked a few small items like dishwashers, refrigerators, ranges and Lowes was within $10 plus or minus from their price. Plus if you take an extra 10% off, it works out that Lowes is at least $30-$50 cheaper plus their delivery is the next day if it's in the stock and they take it all out of the box and take away your old one for free. Plus you know how Sears has an outlet store that sells scratch and dent item? Well that's what happens sometimes when things are delivered. When you get it from a local store, you can just send it back and get another one quickly. If you're waiting weeks for an appliance, how long is it going to take to get a replacement? Oh you can also try the local Sears outlet store, they're somewhat hit or miss, mostly miss. I think they take between 30-40% off, however whenever they have a sale, it's typically in the 20-30% off range so you're saving roughly 10% and depending on the damage I'm not sure it's really worth it. Plus they don't do free delivery so unless it's a high ticket item, might not be worth it.

DonC said nothing of the sort. Better check above before you misquote what I actually said.

Pobre said:   DonC said:    Sears (for me) = good prices on appliances they will never deliver.

Yup, see my post above...