I ordered an HIS Radeon 6570 video card in early June from Newegg. While I've been happy with the performance of the card itself, the company handling the rebate has left a lot to be desired. It had a $10 rebate on a ~55 card. I thought it was a pretty decent price for one of the better silent video cards on the market. Because the rebate was only $10, for the first time I did not take the time to scan all of the documents that I submitted, though I did spend the time to check and double check everything submitted.
Boy were there hoops! You had to pre-register online. Then they tried to nab 20% of the rebate by talking you into paying to get your rebate faster. Then I noticed that they had a label I needed to cut out and affix to the envelope or they wouldn't bother to open it. I think there were also another 3 or 4 "gotcha" items, if you weren't paying attention.
After waiting more than 90 days, I went to the 4myrebate.com website yesterday and entered my rebate info to check on status. It still said pending. I did notice that they had all of the materials that I had submitted scanned in as a pdf file I could look at, so I figured it would eventually go through no problem.
Strangely, today - just the day after I had checked on the status by entering the number on their website - I got an email telling me that the rebate had been denied because "date of purchase could not be verified". This made me scratch my head, because I had looked at the invoice on their own scan just the day before, and they had a scan of the Newegg invoice that I had provided - proof that I had given them the required information. Granted, they scan it in at a low resolution so that it pretty much looks like a low quality fax from days of yore.
Guess what - I went back this morning to look at the pdf scans of my submissions again, and all I could get was some message saying the document was corrupted. I tried 10 times over several hours, and finally was able to download the pdf scan. I tried again a few minutes ago, and now nothing comes up when you click on the link. It looks like the company even purposefully makes access to the scan on their website sporadic.
To paraphrase what they SHOULD have said - probably should have been something like this: "While our scan proves that you did, indeed provide us with all of the information we had required, we don't bother to read the original materials that you send us. Rather, we scan the materials in at such low resolution and quality that we can almost convincingly say that the information could not be verified, since we only look at the scans."
Anyway, they sent me an email telling me I had a second chance to claim my rebate again. All I had to do was follow directions in the email to the letter, print things out again, submit again, and wait again. Guess what? The directions were rather ambiguous. They told me to do certain things you can't do from that page, etc. Again, example that they do what they can to try to make sure they can keep your money.
I did some searches online at that point, and found posts from a number of people who have been going through similar things from 4myrebate.com. One guy went through almost exactly the same thing, jumped through all the hoops again, and was denied again. This time around, even though they had SPECIFICALLY asked to only be sent the missing/illegible item, they denied him because now they were missing the other items that he had been told were not a problem. As such, it looks like this company goes to extreme measures not to honor the rebates, if at all possible.
If I had thought about it up front, I should have done a Better Business Bureau search:
F rating, probably only because you can't give them an F minus.
First time for me that I haven't made copies of all the submitted materials, and also the first time I haven't gotten a rebate. I guess there's a first time for everything. However, this will be the very last time that I do anything at all through 4myrebate.com - hopefully Newegg.com stops using them in the future. If anything out there is a scam, they definitely qualify.